Solutions Architect - CRM

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.If these are values you share, we would love you to join our team.The Role:You will be responsible for owning the architecture of a yet-to-be-selected Marketing CRM platform. This includes translating complex business requirements into a scalable, secure, and future-proof technical architecture that aligns with strategic objectives.In this role, you will lead the design and integration of the CRM platform with various systems and data sources, ensuring a seamless and robust ecosystem. You’ll play a key role in defining the overall CRM architecture, maintaining data integrity and security, and driving the integration of third-party solutions.Your responsibilities will also include leading analysis and design efforts to support solution development, evaluating external platforms, and creating detailed technical documentation and implementation roadmaps.A strong foundation in data is essential. You’ll bring hands-on experience in data modeling and migration, real-time integration design, and the development of canonical data models. Your technical expertise will directly contribute to digital transformation initiatives and the enhancement of customer experiences through the delivery of efficient and intelligent CRM solutions.This role is a 9 month fixed term contract and Hybrid Working will apply - minimum 3 days per week in the office and maximum 2 days per week working from home. The successful candidate will ideally join the business in October.Duties & Responsibilities:− Reporting to the Senior Solutions Architect and working with the project team and project stakeholders to define and deliver Mulberry’s long-term CRM Architecture goals. − Translate business and technical requirements into an architectural blueprint.− Create high-level and detailed designs for CRM solutions that align with specific business goals and strategic objectives.− Provide expertise in data modelling, management, and migration to ensure data integrity and consistent, high-quality data across the platform.− Produce detailed technical documentation, including architectural diagrams (e.g. UML class diagrams, sequence diagrams), to support the design, implementation, and ongoing maintenance of the system.− Design and implement solutions that prioritize the security, privacy, and integrity of customer data.− Ensure solutions adhere to established architectural standards, principles, and best practices within the organization.− Evaluate any recommended third-party add-ons and solutions, ensuring they integrate seamlessly with the core CRM platform.− Ensure all solutions presented by the Architect adhere to Mulberry’s approved integration patterns. − Work closely with the programme managers and product managers to ensure a robust architectural runway that can support future business requirements throughout the product lifecycle. − Evaluate the current-state solution architecture to identify deficiencies through aging of the technologies used by the application, or misalignment with business requirements. − Facilitate the evaluation and selection of the CRM software product and services via formal RFI/RFP process.Culture:- Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.- Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.- Act as an ambassador for Mulberry and communicate positively about the brand.Sustainability:- As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Support the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promote a greener, more sustainable future.- Support to foster an environment where diversity is embraced and all individuals feel valued, respected and included. Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.Skills and Experience Required:− Deep understanding of one or more leading CRM marketing platforms, such as Saleforce Marketing Cloud, Bloomreach, Ometria or Klaviyo would be advantageous.− Strong grasp of business processes across sales, marketing, and customer service to effectively translate business requirements into technical solutions.− Proficiency inAPI integration,data modelling, data migration, and experience with cloud-based architectures.− Experience in the selection, analysis, design, and implementation phases of technology projects.− Ability to influence and communicate effectively with both business and technology stakeholders to gain buy-in for strategic technology solutions. Additional Information Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at [email protected].

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