Software Engineering Manager, Sustaining Engineering - Shanghai

Are you ready to power the World's connections?If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.About the role:You will be the leader of a team that consolidates advanced technical support engineering and maintenance for the Kong on-premise and hybrid products. This team is the technical interface with key customers. You need strong technical leadership and a solid background, so you are able to challenge and ensure that they are growing as engineers, making valuable contributions, and generally having a great experience in Kong. You will have the opportunity to influence the culture, facilitate technical delivery, and work with your team on strategy and execution.Why should you want to work at Kong?Market Opportunity- We are on a quest to build a $10b+ software company over the next few years and need YOUR help!-APIs are driving innovationacross every industry!-Strong VC team, Series D, strong year over year revenue growth!Technical Leadership- We are recognized as the leader in innovation in the connectivity space.-Marco, our CTO/co-founder- “We are the Cisco of L4 and L7” - CUBE Conversation, March 2021-We are the leading innovatorin the connectivity space!Amazing Team & Culture- Come be a "Konger" and find out what we mean.-Great Place to Work Certifiedin 2020 & 2021-Kong employees discuss our culture at our2020 Company KickoffBuilding Great Products- Learn why the world's largest companies love our tech!-Kong Named a Leader in the 2020 Gartner Magic Quadrant-Over 250m+ downloads of our open source API gateway! Over 40k+ stars on Github betweenKong APIandKong Insomnia! What you'll be doing: Hire, mentor, and maintain healthy Engineering teams who value collaboration and innovation.Manage shift scheduling, measuring key performance indicators (KPIs), and training, assure high-quality work and SLA.Experience managing customer-facing, engineering support roles and has a breadth of experience across infrastructure, internal tooling, platforms, and on-premise products.Solid technical expertise for Linux systems troubleshooting, and profiling, experience with debugging tools such as gdb, systemtap, tcpdump, crash, or other.Own the customer escalation system technically, including collaboration with other departments, stakeholders (Sales, Customer Experience, Sales Engineering etc.) and where necessary customers.Leadership experience displaying ability to organize and prioritize complex problem resolution and bug fixes, debugging distributed services.Organize and manage your teams to fit constructively into the org as a whole and help the company succeed.Set and manage expectations with other engineering teams, senior management, and external stakeholders.Give constructive feedback to Engineers, conduct 1:1s, address inter-personal issues, and conduct reviews. What you'll bring: 5+ years of managing maintenance or support teams and obsessing overcustomer experience.Experience doing reviews, hiring, comp.Experience managing remote teams and distributed workforce.Demonstrated leadership of Engineering teams.On-premise, cloud and hybrid product background.Proven customer relationship skills sets.Business fluent English language skills both written and verbal. Bonus Points: Hands-on experience in building and maintaining NGINX/OpenResty backend services.Experience working in an Enterprise Software company.Experience in building and fostering an Open-Source community.Experience working on an infrastructure product line. Additional Information We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.What is a Konger? We are a group of makers, thinkers, and doers focused on helping today’s developers build tomorrow’s technology. Our teams work on the bleeding edge of API innovation to provide our users with a central nervous system for data and services.We put design at the heart of everything we do, and we’re relentlessly focused on creating beautiful experiences for our customers. That’s why technology companies, major banks, e-commerce innovators, and government agencies put Kong in front of their most important web applications.We believe in the power of Open Source and everything it stands for. That’s why developers around the world enthusiastically contribute on top of our open-source platform.We are passionate about solving challenges that will fundamentally shape the future of technology, and we’re looking for the right people to join us on our mission. If you believe in taking ownership of your work, making an impact, and having fun along the way, we would love to talk to you.Kong Core Values:Be Inclusive. We work together from anywhere to achieve our common goals. Our differences make us stronger.Be Authentic. We are genuine, principled and confident without arrogance. Show respect and kindness, especially in tough moments.Be Relentlessly Resourceful. We work with purpose, obsession and grit. It takes muscle to do hard things and doing hard things build muscle.Be Customer Obsessed. We care. Customers are everything, we put them at the center of everything you do. We are all empowered to make an impact.Be Curious. We value ideas over hierarchy. Never accept the status quo. We make bold bets, fail, and learn everyday. There is always a way.Be an Owner. We are drivers not passengers and own the quality and outcomes of our work.About Kong:Kong creates software and managed services that connect APIs and microservices natively across and within clouds, Kubernetes, data centers and more using intelligent automation. Built on an open source core, Kong’s service connectivity platform enables digital innovation by allowing organizations to reliably and securely manage the full lifecycle of APIs and services for modern architectures, including microservices, serverless and service mesh. By providing developer teams with unprecedented architectural freedom, Kong accelerates innovation cycles, increases productivity, and seamlessly bridges legacy and modern systems and applications. For more information about Kong, please visitkonghq.comor follow@thekongincon Twitter.

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