Software Engineer (CCAI (Google Dialogflow, Big Query))
Remote - Developer
Hollstadt Overview
Hollstadt Consulting is a management and technology consulting firm dedicated to placing professionals at engagements where they will excel. When you work with us, you'll work with a refreshingly real company led and staffed by seasoned experts who are also down-to-earth, good people. We're committed to treating you with respect and helping you achieve your career aspirations.
Since 1990, Hollstadt has been a trusted partner to more than 150 domestic and global companies and has successfully completed over 2,000 projects. Our continued growth has created challenging and rewarding opportunities for accomplished IT and Business Consultants. Hollstadt Consulting is an equal opportunity employer including disability/veteran.
Job Description
Title: Software Engineer (CCAI (Google Dialogflow, Big Query))
Contract to hire role (based on business needs and performance)
Hours: Monday-Friday 8am-4pm or 9am-5pm MT (full-time 40 hours per... week)
Length: 10/04/24
Location: fully remote
Designs, modifies, develops, writes and implements software programming applications. Supports and/or installs software applications/operating systems. Participates in the testing process through test review and analysis, test witnessing and certification of software. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected. Cisco CV, and ICM. Cisco/Genesys CCaaS and Google CCAI preferred. Expert in SQL required.
Qualifications:
5-10 years of experience
Cisco CVP, CUIC and ICM experience required
IVR Configuration Training, Required Application Certification
Call center experience preferred. Required vendor trainings.
Technical troubleshooting experience
IVR and call flow experience preferred
College degree in a related area of study preferred
Business analysis experience preferred
Proficient in Microsoft Office Applications (Excel and Visio)
Expert SQL experience preferred
Strong analytic and problem solving skills
REQUIRED: CCAI (Google Dialogflow, Big Query)
Job Tasks:
Configure, review and oversee documentation of call flows and interdepartmental documents and communications
Gather project requirements and configure to continually improve our member experience
Act as a voice application subject matter expert for the internal team and business partners
Join support calls with partner and providing sufficient details as needed to resolve issues
Assist in developing application roadmap and strategy
Application report gathering and analysis
Train and mentor team members on application and technical skills.
Benefits + Perks
Comprehensive Benefit Plan
Hollstadt offers a competitive and comprehensive benefit package which includes Medical, Dental, Vision, Long Term/Short Term Disability, and Life Insurance. With three different medical plans to choose from, you can enroll in the coverage you need from single to family, or anywhere in between!
Remarketing Process
Hollstadt is based on retention and relationships. We get to know your strengths and career wishes throughout your assignment and then start remarket discussions 6-8 weeks prior to your end date. By being proactive, we are able to keep your down time between assignments as short as possible, unless you choose otherwise.
Professional Development
Hollstadt offers free bi-weekly training courses for our consultants as well as on-demand access to past sessions through our consultant portal. Trainings give our consultants the continuing education they need to excel on their projects.
401k + Matching
One popular benefit is our 401(k) match on the first 4% of your contributions. Hollstadt wants to help you reach your long-term financial goals and understands that planning for your future is critical. Consultants also have access to support from a Financial Advisor.
Bonus Opportunities
We appreciate and reward loyalty. Join Hollstadt, stay for 5 years, and well give you a $5,000 Longevity Award bonus! Additionally, we know great talent knows other great talent. If you are on contract with Hollstadt and refer one of your connections who gets placed, well pay you $1,000!
Ongoing Support & Networking
We have made a significant investment in building a support program for our consultant team - so you never have to feel like you are going it alone. We also have a Consultant Coach program which acts like a 'work buddy' to provide a safe ear for questions or concerns at your client site
Apply Now
Hollstadt Overview
Hollstadt Consulting is a management and technology consulting firm dedicated to placing professionals at engagements where they will excel. When you work with us, you'll work with a refreshingly real company led and staffed by seasoned experts who are also down-to-earth, good people. We're committed to treating you with respect and helping you achieve your career aspirations.
Since 1990, Hollstadt has been a trusted partner to more than 150 domestic and global companies and has successfully completed over 2,000 projects. Our continued growth has created challenging and rewarding opportunities for accomplished IT and Business Consultants. Hollstadt Consulting is an equal opportunity employer including disability/veteran.
Job Description
Title: Software Engineer (CCAI (Google Dialogflow, Big Query))
Contract to hire role (based on business needs and performance)
Hours: Monday-Friday 8am-4pm or 9am-5pm MT (full-time 40 hours per... week)
Length: 10/04/24
Location: fully remote
Designs, modifies, develops, writes and implements software programming applications. Supports and/or installs software applications/operating systems. Participates in the testing process through test review and analysis, test witnessing and certification of software. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected. Cisco CV, and ICM. Cisco/Genesys CCaaS and Google CCAI preferred. Expert in SQL required.
Qualifications:
5-10 years of experience
Cisco CVP, CUIC and ICM experience required
IVR Configuration Training, Required Application Certification
Call center experience preferred. Required vendor trainings.
Technical troubleshooting experience
IVR and call flow experience preferred
College degree in a related area of study preferred
Business analysis experience preferred
Proficient in Microsoft Office Applications (Excel and Visio)
Expert SQL experience preferred
Strong analytic and problem solving skills
REQUIRED: CCAI (Google Dialogflow, Big Query)
Job Tasks:
Configure, review and oversee documentation of call flows and interdepartmental documents and communications
Gather project requirements and configure to continually improve our member experience
Act as a voice application subject matter expert for the internal team and business partners
Join support calls with partner and providing sufficient details as needed to resolve issues
Assist in developing application roadmap and strategy
Application report gathering and analysis
Train and mentor team members on application and technical skills.
Benefits + Perks
Comprehensive Benefit Plan
Hollstadt offers a competitive and comprehensive benefit package which includes Medical, Dental, Vision, Long Term/Short Term Disability, and Life Insurance. With three different medical plans to choose from, you can enroll in the coverage you need from single to family, or anywhere in between!
Remarketing Process
Hollstadt is based on retention and relationships. We get to know your strengths and career wishes throughout your assignment and then start remarket discussions 6-8 weeks prior to your end date. By being proactive, we are able to keep your down time between assignments as short as possible, unless you choose otherwise.
Professional Development
Hollstadt offers free bi-weekly training courses for our consultants as well as on-demand access to past sessions through our consultant portal. Trainings give our consultants the continuing education they need to excel on their projects.
401k + Matching
One popular benefit is our 401(k) match on the first 4% of your contributions. Hollstadt wants to help you reach your long-term financial goals and understands that planning for your future is critical. Consultants also have access to support from a Financial Advisor.
Bonus Opportunities
We appreciate and reward loyalty. Join Hollstadt, stay for 5 years, and well give you a $5,000 Longevity Award bonus! Additionally, we know great talent knows other great talent. If you are on contract with Hollstadt and refer one of your connections who gets placed, well pay you $1,000!
Ongoing Support & Networking
We have made a significant investment in building a support program for our consultant team - so you never have to feel like you are going it alone. We also have a Consultant Coach program which acts like a 'work buddy' to provide a safe ear for questions or concerns at your client site
Apply Now