Software Engineer - Business Systems

Build it. Ship it. Own it. At Sangoma, we build the technology that keeps businesses connected. Every system, every integration, every data flow matters. This role sits at the center of that experience. You’ll be shaping how critical business operations run behind the scenes, from billing to provisioning to CRM workflows, powering the systems teams rely on every day in high-impact environments. If you care about reliability, scalability, and systems that just work, this is your space. We are looking for a Software Engineer focused on backend development and integrations. In this role, you will design and build services that connect internal platforms with third-party systems, ensuring data moves accurately and efficiently across APIs, workflows, and automation pipelines. You’ll work across systems like Salesforce, NetSuite, and internal services, helping evolve our architecture toward scalable, event-driven solutions that directly impact business operations and customer experience. Requirements Your Role: Design, develop, and maintain backend services that support core business systems and integrations Build and manage API integrations with internal and third-party platforms Develop and optimize workflows across CRM and ERP systems (e.g., Salesforce, NetSuite) Design and support reliable, scalable data flows between billing, provisioning, and operational systems Collaborate with product, operations, and cross-functional engineering teams to deliver solutions aligned with business needs Participate in Agile Scrum ceremonies including sprint planning, standups, reviews, and retrospectives Troubleshoot production issues, perform root cause analysis, and implement long-term fixes to improve system reliability Contribute to system architecture discussions and technical design decisions Write clean, maintainable, and well-structured code that follows best practices, with a strong emphasis on readability, testability, and long-term maintainability Create clear and thorough technical documentation to support ongoing development, knowledge sharing, and system support Requirements: 3+ years of professional experience in software engineering Strong backend development experience using one or more of the following languages: PHP (Laravel preferred), Golang, Java, or Perl Proven experience designing, building, and consuming RESTful APIs or similar service interfaces Hands-on experience with relational databases such as MySQL or PostgreSQL Strong proficiency in SQL, including query optimization and data modeling Experience developing and deploying applications in Linux-based environments Working knowledge of distributed systems and asynchronous processing patterns Experience working within Agile or Scrum development frameworks Strong analytical and problem-solving skills, with the ability to debug and resolve complex technical issues Fluent in spoken and written English, with the ability to communicate technical concepts clearly; resume must be submitted in English Preferred: Experience integrating with CRM platforms such as Salesforce Experience working with ERP systems such as NetSuite Familiarity with event-driven or messaging architectures (e.g., queues, pub/sub) Experience working in AWS or similar cloud environments Experience with Docker or containerized development workflows Exposure to billing, provisioning, or operational workflow automation Experience working with high-volume data processing or system integrations