Software Engineer - Amazon Connect and Lex Technologies for Contact Center Solutions (Remote)
Join the Future of Contact Center Technology with GEICO GEICO's Enterprise Voice team is revolutionizing the insurance industry with cutting-edge contact center technologies. We're seeking a highly motivated and process-oriented Software Engineer to join our team and drive business transformation. As a Software Engineer, you will play a crucial role in designing, developing, and deploying innovative solutions using Amazon Connect and Lex technologies. If you're passionate about delivering exceptional customer experiences and have a strong background in software development, we want to hear from you! About GEICO and Our Culture For over 75 years, GEICO has been a leader in the insurance industry, known for low rates, outstanding service, and clever marketing. As a wholly owned subsidiary of Berkshire Hathaway, we offer a financially stable and rewarding workplace with opportunities for training and career advancement. Our company culture values diversity, inclusion, and mutual respect, and we're committed to providing a work environment where each associate can be productive and work to the best of their ability. Role Snapshot: Start Date: Immediate openings available Company: GEICO Location: Remote Compensation: A competitive salary ranging from $76,000 to $236,500 per year Position: Software Engineer - Amazon Connect and Lex Technologies Key Responsibilities: Design, develop, and deploy scalable and secure solutions using Amazon Connect and Lex technologies Collaborate with cross-functional teams to identify business requirements and translate them into technical solutions Lead design sessions and code reviews to elevate the quality of engineering across the organization Mentor junior team members in Voice and related technologies Share best practices and improve processes within and across teams utilizing documentation and knowledge sharing sessions Ensure the quality, usability, and performance of solutions Troubleshoot and resolve complex technical issues Stay up-to-date with industry trends and emerging technologies Essential Qualifications: Technical Skills: Fluency and specialization in at least two modern languages such as Java, C++, Python, or C# Experience with micro-services oriented architecture and extensible REST APIs Experience building the architecture and design of new and current systems Fluency in DevOps concepts, Cloud Architecture, and Azure DevOps Operational Framework Experience with continuous delivery and infrastructure as code Experience with PowerShell scripting and existing Operational Portals such as Azure Portal Experience with application monitoring tools and performance assessments: Splunk or Application Insights Experience with Datacenter structure, capabilities, and offerings, including the Azure platform and its native services Experience with security protocols and products: Understanding of Active Directory, Windows Authentication, SAML, OAuth Experience with Azure Network (Subscription, Security zoning, etc.) Contact Center Technologies: In-depth knowledge of Contact Center technologies, including Call Flows, IVR's, Quality Management, Workforce Engagement Management, Operational Reporting, and Speech Analytics Knowledge of Unified communication and collaboration In-depth understanding of Contact Center Operations, including Call Flow Queue Prioritization Strategies, Call Flow Optimizations, and other key design elements Experience with software coding and/or following standard processes that have been published and the guidelines for the design Amazon Connect and Lex Technologies: Experience with Amazon Connect and Lex technologies Design and implement Amazon Connect Contact Flows according to business needs and best practices Experience with Node.js, .Net, Python, and CICD Pipeline Preferred Qualifications: Technical Skills: Experience with Terraform, CloudFront, Command line, Languages, JSON/YAML One of the following AWS Certifications: Associate, Professional, Specialty level Experience: 6+ years of experience in Contact Center technologies 4+ years of experience in full-stack software development using Node.js, JavaScript, or JSON 3+ years of hands-on experience developing Contact Flows, Queues, and/or Lex Bots 3+ years of hands-on experience on scripting using Terraform 1+ years of people management experience Career Growth Opportunities and Learning Benefits: At GEICO, we offer a comprehensive Total Rewards Program to help secure your financial future and preserve your health and well-being. Our benefits include: Premier Medical, Dental, and Vision Insurance with no waiting period Paid Vacation, Sick, and Parental Leave 401(k) Plan Paid Training and Licensures Work Environment and Company Culture: We offer a remote work environment with a flexible schedule. Our company culture values diversity, inclusion, and mutual respect. We're committed to providing a work environment where each associate can be productive and work to the best of their ability. Compensation, Perks, and Benefits: We offer a competitive salary ranging from $76,000 to $236,500 per year. Our benefits include a comprehensive Total Rewards Program, paid time off, and opportunities for career advancement. Conclusion: If you're passionate about delivering exceptional customer experiences and have a strong background in software development, we want to hear from you. Join our team and play a crucial role in revolutionizing the insurance industry with cutting-edge contact center technologies. Apply now and take the first step towards a rewarding career with GEICO! Apply for this job