Site Support Tech II

Job Posting: Site Support Technician II (Travel)Base Location: San Antonio, TX Service Type: 6-month contract-to-hire potential (extensive travel will be required for the first 6 months, once project is completed, role will be primarily remote if converted)Position Overview:We are seeking a Site Support Technician II to join our team. Do you want to travel?! This role is ideal for an experienced IT professional looking to provide hands-on technical support, troubleshoot complex systems, and ensure a seamless user experience in a dynamic work environment. You will be responsible for the installation, repair, and preventative maintenance of personal computers and related systems while working closely with employees to resolve technical challenges and deliver tailored solutions. Key Responsibilities:Provide technical support for network infrastructure and internal desktop systems, software, and hardware.Install, configure, and troubleshoot desktop systems, workstations, servers, and network issues in a heterogeneous environment.Maintain security for the desktop environment, including passwords, data integrity, and file system security.Communicate complex technical information effectively to both technical and non-technical personnel.Assist in identifying suitable software that meets user requirements and recommend hardware/software solutions, including new acquisitions or upgrades.Participate in IT infrastructure and technology project development.Conduct training programs to educate employees on basic and specialized applications.Scope of Work:Apply job skills, company policies, and procedures to complete a range of technical tasks.Perform work assignments under detailed instructions while following established procedures and policies.Problem-Solving and Impact:Address problems of diverse scope where analysis requires evaluation of multiple factors.Exercise sound judgment in selecting methods and techniques to achieve results.Personal decisions and actions have the potential to influence project schedules and outcomes.Interactions and Collaboration:Collaborate daily with supervisors, team members, and customers.Communicate and present factual information effectively to peer groups and stakeholders.

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