Site Support Specialist – VIP Support (Windows & Mac)
Position: Site Support Specialist VIP Support (Windows & Mac) Location : San Jose, CA(onsite) Job Description Key Responsibilities Provide on-site technical support for desktops, laptops, Printers, Mobile devices and peripherals. Troubleshoot and resolve hardware and software issues for Windows and macOS systems. Install, configure, and maintain operating systems and applications. Manage user accounts, permissions, and access in Active Directory and other systems. Support network connectivity issues (LAN/Wi-Fi). Coordinate with remote teams for escalations and advanced troubleshooting. Maintain inventory of IT assets and ensure compliance with company policies. Document incidents and resolutions in ticketing systems. o Support IT projects such as system upgrades, migrations, and rollouts. Required Skills Strong knowledge of Windows OS (Windows 10/11) and macOS. Experience with Microsoft Office Suite and common business applications. Familiarity with Active Directory, Group Policy, and basic networking (TCP/IP, DNS, DHCP). Ability to diagnose and resolve hardware issues (desktops, laptops, printers). Knowledge of remote support tools and ticketing systems. Excellent communication and customer service skills. Ability to work independently and manage multiple tasks. Apply tot his job