Site Leader, Operations - Louisville
About the position
At eBay, we're more than a global commerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of commerce for enthusiasts. Our customers are our passion, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
Responsibilities
• Lead a team of 4-5 salaried leaders, and up to 50 hourly associates, to deliver outstanding results in Safety, Quality, Customer Experience, Employee Engagement, Leadership Development, and Cost.
,
• Drive the creation of quality and performance initiatives, process change initiatives and other Lean initiatives to enable your building to meet and exceed business plans.
,
• Set and clarify requirements and expectations for Managers. Measure performance, provide feedback, and hold Managers accountable for their performance and the performance of their department.
,
• Leverage your team by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
,
• Take proactive steps to ensure that standard processes are followed and documented across all departments.
,
• Work closely with support staff (PE, EMR, Finance, Procurement, Safety, IT and other buildings) to build and secure support and resources for projects and initiatives.
,
• Effectively execute to all operations and leadership goals and objectives.
,
• Proactively plan for changes that could impact building performance or customer experience.
,
• Build facility leadership competence in the areas of associate & manager development, critical metric management, conflict resolution, goal setting, and accountability.
,
• Champion eBay DNA principles.
,
• React and respond professionally to all inquiries both internal and external to the building.
,
• Support employee's ability to escalate concerns without retaliation or retribution.
,
• Communicate professionally with employees, leadership and business partners regardless of circumstances.
Requirements
• Bachelor's degree or equivalent experience or higher from an accredited university. MBA or equivalent experience preferred.
,
• Sustained track record of leading operational improvements at a building level.
,
• Advocate for, and builder of, robust safety, quality and employee engagement cultures.
,
• Champion for diversity and inclusion.
,
• Strong analytical skills and a proven ability to work independently and influence others.
,
• Experience leading Lean Kaizen events and Continuous Improvement activities.
Nice-to-haves
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Benefits
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Apply Now
At eBay, we're more than a global commerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of commerce for enthusiasts. Our customers are our passion, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
Responsibilities
• Lead a team of 4-5 salaried leaders, and up to 50 hourly associates, to deliver outstanding results in Safety, Quality, Customer Experience, Employee Engagement, Leadership Development, and Cost.
,
• Drive the creation of quality and performance initiatives, process change initiatives and other Lean initiatives to enable your building to meet and exceed business plans.
,
• Set and clarify requirements and expectations for Managers. Measure performance, provide feedback, and hold Managers accountable for their performance and the performance of their department.
,
• Leverage your team by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
,
• Take proactive steps to ensure that standard processes are followed and documented across all departments.
,
• Work closely with support staff (PE, EMR, Finance, Procurement, Safety, IT and other buildings) to build and secure support and resources for projects and initiatives.
,
• Effectively execute to all operations and leadership goals and objectives.
,
• Proactively plan for changes that could impact building performance or customer experience.
,
• Build facility leadership competence in the areas of associate & manager development, critical metric management, conflict resolution, goal setting, and accountability.
,
• Champion eBay DNA principles.
,
• React and respond professionally to all inquiries both internal and external to the building.
,
• Support employee's ability to escalate concerns without retaliation or retribution.
,
• Communicate professionally with employees, leadership and business partners regardless of circumstances.
Requirements
• Bachelor's degree or equivalent experience or higher from an accredited university. MBA or equivalent experience preferred.
,
• Sustained track record of leading operational improvements at a building level.
,
• Advocate for, and builder of, robust safety, quality and employee engagement cultures.
,
• Champion for diversity and inclusion.
,
• Strong analytical skills and a proven ability to work independently and influence others.
,
• Experience leading Lean Kaizen events and Continuous Improvement activities.
Nice-to-haves
undefined
Benefits
undefined
Apply Now