ServiceNow Technical Writer( Remote, But Need Certified Candidate)
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T+S
USC
Candidates must have active certification, i need their copy or that email where their certs could be shown.
Need LInkedIn that matches resume.
Seeking a detail-oriented
ServiceNow Technical Writer
to create, maintain, and manage high-quality documentation for the ServiceNow platform. This role will support IT, business, and end users by producing clear, accurate, and user-friendly content that drives platform adoption, operational efficiency, and compliance.
The ideal candidate has experience documenting
ServiceNow processes, workflows, and configurations
, and can translate complex technical concepts into easy-to-understand materials for diverse audiences.
Key Responsibilities
• Develop and maintain technical and functional documentation for the ServiceNow platform
• Create a variety of content, including:
• User guides and training materials
• Process documentation and SOPs
• Knowledge base articles
• Release notes and change documentation
• Collaborate with developers, administrators, business analysts, and stakeholders to gather information
• Translate complex technical concepts into clear, concise, and user-friendly content
• Document workflows, configurations, integrations, and system processes
• Support knowledge management and self-service initiatives within ServiceNow
• Ensure documentation aligns with governance, compliance, and healthcare standards (HIPAA)
• Maintain version control and ensure documentation is current and accurate
• Assist with training materials and end-user adoption efforts
• Standardize documentation templates and best practices
Required Qualifications
• 3 5 years of experience as a Technical Writer, preferably in IT or ServiceNow environments
• Experience creating documentation for enterprise software platforms
• Strong ability to translate technical concepts into business-friendly language
• Experience with
• Process documentation and SOP creation
• Knowledge management systems
• Excellent writing, editing, and organizational skills
• Strong attention to detail and ability to manage multiple deliverables
Preferred Qualifications
• Experience with ServiceNow platform documentation
• Familiarity with ITIL processes (Incident, Change, Problem, etc.)
• Experience in healthcare environments
• Exposure to tools like Confluence, SharePoint, or similar documentation platforms
• Basic understanding of workflows, APIs, or system integrations
• Experience supporting Agile teams
Ideal Candidate Profile
• Clear, concise communicator with a passion for documentation excellence
• Detail-oriented and highly organized
• Able to work with both technical and non-technical stakeholders
• Proactive and committed to continuous improvement
T+S
USC
Candidates must have active certification, i need their copy or that email where their certs could be shown.
Need LInkedIn that matches resume.
Seeking a detail-oriented
ServiceNow Technical Writer
to create, maintain, and manage high-quality documentation for the ServiceNow platform. This role will support IT, business, and end users by producing clear, accurate, and user-friendly content that drives platform adoption, operational efficiency, and compliance.
The ideal candidate has experience documenting
ServiceNow processes, workflows, and configurations
, and can translate complex technical concepts into easy-to-understand materials for diverse audiences.
Key Responsibilities
• Develop and maintain technical and functional documentation for the ServiceNow platform
• Create a variety of content, including:
• User guides and training materials
• Process documentation and SOPs
• Knowledge base articles
• Release notes and change documentation
• Collaborate with developers, administrators, business analysts, and stakeholders to gather information
• Translate complex technical concepts into clear, concise, and user-friendly content
• Document workflows, configurations, integrations, and system processes
• Support knowledge management and self-service initiatives within ServiceNow
• Ensure documentation aligns with governance, compliance, and healthcare standards (HIPAA)
• Maintain version control and ensure documentation is current and accurate
• Assist with training materials and end-user adoption efforts
• Standardize documentation templates and best practices
Required Qualifications
• 3 5 years of experience as a Technical Writer, preferably in IT or ServiceNow environments
• Experience creating documentation for enterprise software platforms
• Strong ability to translate technical concepts into business-friendly language
• Experience with
• Process documentation and SOP creation
• Knowledge management systems
• Excellent writing, editing, and organizational skills
• Strong attention to detail and ability to manage multiple deliverables
Preferred Qualifications
• Experience with ServiceNow platform documentation
• Familiarity with ITIL processes (Incident, Change, Problem, etc.)
• Experience in healthcare environments
• Exposure to tools like Confluence, SharePoint, or similar documentation platforms
• Basic understanding of workflows, APIs, or system integrations
• Experience supporting Agile teams
Ideal Candidate Profile
• Clear, concise communicator with a passion for documentation excellence
• Detail-oriented and highly organized
• Able to work with both technical and non-technical stakeholders
• Proactive and committed to continuous improvement