ServiceNow CMDB Functional Consultant-Open to remote
Role: ServiceNow CMDB Functional Consultant
Position Overview
The ServiceNow CMDB Functional Consultant will support the ITOM Architect in conducting CMDB assessment workshops, documenting business requirements, and converting them into Functional Requirements Documents (FRDs) for the implementation phase. The role will actively contribute to story creation, process documentation, test case development, functional testing, and user training throughout the project lifecycle.
Required Skills & Experience
- Strong functional knowledge of ServiceNow CMDB, CSDM, Asset Management, and ITSM processes.
- Understanding of CMDB dependencies and touchpoints across Incident, Change, Problem, Discovery, and Service Mapping.
- Experience participating in or conducting process discussions and stakeholder workshops.
- Ability to convert business requirements into detailed functional specifications.
- Experience writing stories, test cases, and functional process documentation.
- Familiarity with ServiceNow Service Mapping from a functional perspective.
- Excellent written and verbal communication skills, with the ability to document detailed requirements.
Education & Certifications
- ITIL v4 Foundation certification (required).
- ServiceNow Certified System Administrator (CSA) (required).
- Additional ServiceNow certifications related to CMDB, ITSM, or ITOM are an asset.
Apply tot his job
Apply To this Job
Position Overview
The ServiceNow CMDB Functional Consultant will support the ITOM Architect in conducting CMDB assessment workshops, documenting business requirements, and converting them into Functional Requirements Documents (FRDs) for the implementation phase. The role will actively contribute to story creation, process documentation, test case development, functional testing, and user training throughout the project lifecycle.
Required Skills & Experience
- Strong functional knowledge of ServiceNow CMDB, CSDM, Asset Management, and ITSM processes.
- Understanding of CMDB dependencies and touchpoints across Incident, Change, Problem, Discovery, and Service Mapping.
- Experience participating in or conducting process discussions and stakeholder workshops.
- Ability to convert business requirements into detailed functional specifications.
- Experience writing stories, test cases, and functional process documentation.
- Familiarity with ServiceNow Service Mapping from a functional perspective.
- Excellent written and verbal communication skills, with the ability to document detailed requirements.
Education & Certifications
- ITIL v4 Foundation certification (required).
- ServiceNow Certified System Administrator (CSA) (required).
- Additional ServiceNow certifications related to CMDB, ITSM, or ITOM are an asset.
Apply tot his job
Apply To this Job