Clinical Operations Associate

reflect (www.joinreflect.com) is an early-stage startup on a mission to make mental health more accessible and effective. We believe everyone can benefit from talking to someone. Finding the right therapist shouldn’t be so hard. We’ve made it easier thanks to a unique algorithm-based matching process that allows our members to find the right therapist for their unique needs. And once they do, reflect supports our members and therapists with scheduling and billing to make the logistics around therapy easier than ever. Since our launch in 2018, we’ve quickly grown to be the largest self-pay network of top therapists on the West Coast, facilitating over 150,000 therapy sessions to date! We recently started supporting members with Kaiser insurance, bringing reflect to even more people than ever. With a waitlist in 10+ markets, we know this is only the beginning, and we are excited to launch in more locations soon! We’re driven to continue helping others live happier and more resilient lives — and we’re looking for the right team to join us on this journey to change the world. Let’s connect if you’re passionate about achieving this lofty goal and working together to make a difference in the lives of millions. reflect in the press: • • • HIGH-LEVEL ROLE As a clinical operations associate with reflect, you will join a fast-paced team and immediately have impact improving the lives of those we serve. This role will support a variety of functions: • Therapist credentialing -- liaison with our partners and insurance payers (e.g., Kaiser) to oversee our therapist credentialing process and resolve any issues to ensure timely processing of applications • Therapist onboarding -- help train new therapists to ensure they are able to provide the best care for our members • Therapist matching & scheduling -- manage therapist calendars to facilitate timely scheduling of new and existing clients, ensuring clients who join are a good fit for our therapists' practices Specific responsibilities: • Submit new therapists to payors (e..g, Kaiser) and manage credentialing process to ensure therapists are processed in a timely manner • Identify issues that may arise during credentialing and work proactively with providers and partners to resolve • Onboard providers and train them in our systems, empowering them to work confidently with their clients to grow their practices • Work with therapists on a weekly basis to track and update their schedules and make sure they are ready to see clients • Match providers with clients who are a good fit for their practice • Make our therapists lives easier by resolving issues and questions promptly and thoroughly • Collaborate with the rest of our team to define opportunities to support the therapist experience in new and exciting ways SKILLS The ideal candidate is: • Self-motivated/deadline-driven: able to proactively create structure within a fast-paced, fluid environment and juggle many different priorities and projects • Problem-solver: embrace the ambiguous nature of startups. Do not shy away from challenges but instead is motivated by them! Enjoys tackling complex business challenges with an analytical mindset • Detail-oriented: extremely organized, detail-oriented, and analytical, particularly around documentation of business process. People count on you to ensure all the details are done correctly the first time around • Customer-centric: the client/member/therapist always comes first, and you will make the first and last impression on them with your strong interpersonal skills. Enjoys creating amazing experiences to surprise and delight others • Team player: you will be an integral part of a clinical team and should have a can-do attitude Other skills to be successful in this role: • Able to communicate professionally and succinctly (strong grammar skills) • Motivated by impact and purpose and have strong interest in mental health, digital health, and/or startups • Outgoing and positive personality and professional attitude • Proficiency with Word, Excel, PowerPoint or the Google Suite equivalent apps This role offers ample opportunity to grow and learn from others. QUALIFICATIONS • 2+ years of mental health, program coordinator, community management, or similar role • Outgoing personality and professional attitude • Have a can-do mentality and strong attention to detail • Bachelor’s degree in related field • Must be available to work West Coast business hours Note: This is a fully remote position with a preference for candidates in Texas or on the West Coast, as our team meets in-person regularly to support learning and culture (e.g., monthly). This may be a contract role with potential for growth as a full-time hire. Let's reflect!! Job Types: Full-time, Part-time, Contract Pay: $35,000.00 - $50,000.00 per year Benefits: • Paid time off Experience: • Practice management: 2 years (Preferred) • Healthcare management: 2 years (Preferred) Work Location: Remote Apply tot his job