Service vBDC Agent

Basic Function This is a remote work from home position (Part-time and Full- time) The Virtual Service Business Development Center (vBDC) Agent serves as a liaison between automotive dealerships and their customers. The vBDC Agent will answer incoming calls from the dealerships service center and schedule in their scheduling tools to ensure most efficient measures are used. The vBDC Agent will assist in multiple areas as needed to guarantee we are an extension of the dealership and giving their customers exceptional customer service. Responsibilities The following duties and responsibilities represent the essential functions of the job. A BDC Agent may be required to perform additional duties, as assigned. Answer incoming phone calls from multiple dealerships Pull up spreadsheets and log information on multiple tabs Assist in obtaining basic demographic information about each customer and log that information in our database Schedule appointments and be able communicate to the dealership with customer needs Communicate all missed opportunities or escalated calls to upper management Work in a team environment to provide customers a top-level experience Be courteous and professional on every interaction with a customer on each call Skills Outstanding communication skills, both verbal and written Enjoy talking on the phone and willingness to help customers Basic computer skills and phone etiquette Friendly and professional manner Strong organizational skills with the ability to multitask in a fast-paced environment Strong typing skills Self motivated Ideal Work Space Must have existing high-speed Internet access at home minimum 1GB USB-Headset required Quiet, noise-free home office space, free of distractions Computer Specs- Must have 2 Screens 1.4 GHz or higher Intel Core 2 Duo processor or compatible 2 GB of RAM recommended minimum Google Chrome Installed Education/Training High School Diploma or GED equivalent Experience Sales - Service /Call Center/BDC Experience (1+ years preferred) Customer/Client Service Experience (1+ years preferred) Knowledge of Automotive Industry Preferred Remote (1+ years) Physical Requirements Sitting at computer for hours at a time, vision, close-up work, extensive computer work, speaking on the phone