[Remote] Information Center Member Service Specialist I, Full-Time, Remote (MA, NH, GA only) $20.50/hour

Note: The job is a remote job and is open to candidates in USA. Digital Federal Credit Union is the largest credit union headquartered in New England, serving over one million members across all 50 states. They are seeking an Information Center Member Service Specialist I to provide quality service to members through various communication channels, process transactions, and identify members' needs for cross-selling products.ResponsibilitiesProvide Service Excellence to both external and internal membersMeet service expectations as outlined in the Service Excellence ScorecardMeet expectations for all contact center related statistics, including but not limited to measurement of Available Time, Schedule Adherence, AUX time and After Call WorkHelp to meet the financial needs of new and existing members by building strong relationships and recognizing potential referral opportunities and successfully completing qualified referrals of products and servicesParticipate in performance development by being receptive to constructive coaching feedback from Performance Leads, Assistant Managers, Managers and PeersFoster teamwork and strive to strengthen relationships between the Information Center staff and staff in DCU's support departmentsAccurately process transactions, file maintenance and all other member requestsMake process improvement recommendations in an effort to improve the efficiency of operations in the Information Center and/or other areas of the Credit UnionPerform other job-related duties as assigned or requestedComplies with regulatory compliance and assigned training requirementsSkillsHigh School diploma or equivalentMinimum 6 months of call center or banking experienceStrong interpersonal skillsPC SkillsAbility to multitaskSpanish Speaking a plusCompany OverviewDCU is a credit union that offers personal and business banking solutions. It was founded in 1979, and is headquartered in Marlborough, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://www.dcu.org.



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