Service Support Analyst (Application development and web applications)

Job Summary We are seeking a detail-oriented and technically proficient Support Analyst to join our dynamic IT team. The ideal candidate will be responsible for providing technical support, troubleshooting, and maintaining a variety of systems and applications. This role requires strong knowledge of software development, system architecture, and web technologies, with an emphasis on supporting both front-end and back-end components. The Support Analyst will collaborate with cross-functional teams to ensure seamless operation of our digital infrastructure and contribute to ongoing system improvements. Duties • Provide technical support for software applications, web services, and infrastructure components across various platforms. • Good understanding/knowledge of all applications development, maintenance and support across an IT enterprise • Conduct unit testing and participate in SDLC (Software Development Life Cycle) processes following Agile methodologies. • IT Experience in a distributed client/server or web services environment or equivalent experience in the IT Profession • Service/Help Desk experience/knowledge for software support with the preference of ServiceNow or an equivalent software solution • Document technical procedures and support workflows to ensure knowledge sharing within the team. Requirements • Ability to create and maintain required documentation. It includes documenting customer requirements, design flows and systems flows • Understanding of the Best Practices and standards for application processes an security measures to prepare documentation • Ability to evaluate and analyze applications and define problems effectively to make recommendations • Basic knowledge and understanding of software code maintenance, configuration review and SDLC • Strong problem-solving skills with attention to detail; excellent communication skills are required for collaboration within teams. • Relevant certifications or hands-on experience with required skills are preferred. This position offers an exciting opportunity for a motivated professional eager to work in a fast-paced environment supporting innovative technology solutions while enhancing their expertise across diverse platforms and frameworks. Job Type: Contract Experience: • Application development: 2 years (Required) • Web Applications: 1 year (Required) • ServiceNow: 3 years (Required) • Documentation: 1 year (Required) • Microsoft SQL Server: 1 year (Required) • SQL Queries: 1 year (Required) Work Location: Remote Apply tot his job