Senior Voice of Customer Data Architect - Big Data Analytics & Platform Development (Remote/Hybrid)
Join arenaflex and Shape the Future of Customer Experience Analytics
Are you ready to be part of something extraordinary? At arenaflex, we believe that every colleague's contributions, management, and impact matter. We win as a team, united in our commitment to uphold our core values and deliver the world's first-class customer experience every single day. We operate with the highest integrity in an environment where every person is seen, heard, and feels like they belong.
With more than 5 million surveys received from clients each year across our Consumer, Business, and Service Provider segments, our Customer Listening Team is responsible for managing the end-to-end Voice of the Customer (VoC) technique. This comprehensive approach includes the design and programming of customer experience surveys, with over 40 studies translated into more than 10 languages and deployed in over 20 countries worldwide. We are seeking a talented Senior Voice of Customer Data Architect to help us transform and innovate this critical customer insights methodology.
About This Opportunity
As a Senior Voice of Customer Data Architect at arenaflex, you will play a pivotal role in developing and maintaining our next-generation Voice of Customer technique sourced from Cornerstone and integrated with our survey and dashboard platform hosted through Qualtrics, our premier survey vendor. You will work closely with product and process owners, subject matter specialists from Qualtrics, and our agile technology teams to deliver innovative solutions that transform how we understand and serve our customers.
This position offers an exciting opportunity to work at the intersection of big data analytics, customer experience, and cutting-edge technology. You'll be instrumental in building robust data architecture that supports optimal data processing and standardized metric definitions across the organization.
Key Responsibilities
Collaborate with Business Teams: Work closely with application teams to define, structure, and capture comprehensive business requirements for Voice of Customer initiatives
Drive Voice of Customer Innovation: Develop deep expertise in Voice of Customer methodologies and leverage this knowledge to transform data within the Cornerstone Big Data Platform
Design Data Architecture: Build robust data model architecture to support optimal data processing and standardized metric definitions across all customer experience initiatives
Enable Advanced Analytics: Deliver big data and batch/real-time analytical solutions using transformational technologies including Hadoop, HDFS, MapReduce, Hive, Spark, and Python
Ensure Data Quality: Develop innovative solutions ensuring data quality and accuracy through intensive testing at variable and use-case levels
Optimize Performance: Provide guidance to enhance capabilities and drive efficiency in computing programs using the massive data ecosystem
Lead Consumer Story Analysis: Conduct consumer story analysis and elaboration, design and develop software programs, and explore and build automation tools
Automate Processes: Proactively identify and automate manual tasks to improve quality and operational efficiency
Cross-Functional Partnership: Work closely with partners from across the organization to prioritize, define, develop, and test data for various use cases as part of the VoC end-to-end technique
Essential Qualifications
Hands-On Development Experience: Minimum 3+ years of hands-on development experience with Hive/Hadoop, PySpark, Python, Shell Scripting languages, along with development, launch management, and troubleshooting expertise for data-driven projects
Stakeholder Collaboration: Demonstrated ability to actively collaborate with relationship managers and product owners to understand functional requirements and convert them into technical deliverables
Agile Methodology Expertise: Familiarity with Agile delivery methodologies, including the implementation of small increments of products at regular intervals to business groups
Technical Proficiency: Strong working knowledge of big data technologies and their application in enterprise environments
Preferred Qualifications
Experience with Qualtrics or similar survey platforms
Background in Voice of Customer programs and customer experience analytics
Experience with real-time and batch processing architectures
Knowledge of data governance and data quality frameworks
Previous work in financial services or fintech industries
Skills and Competencies Required for Success
Technical Excellence: Deep expertise in big data technologies including Hadoop ecosystem, Spark, and Python programming
Analytical Thinking: Strong ability to translate complex business requirements into technical solutions
Communication Skills: Excellent verbal and written communication skills to work effectively with cross-functional teams
Problem-Solving: Strong analytical and problem-solving abilities with attention to detail
Innovation Mindset: Proactive approach to identifying opportunities for automation and process improvement
Adaptability: Ability to thrive in a fast-paced, dynamic environment
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our colleagues. This role offers exceptional opportunities for professional advancement, including:
Exposure to cutting-edge big data technologies and analytics platforms
Career development and education opportunities through our comprehensive learning programs
Mentorship from industry experts and thought leaders
Pathway to leadership roles within the data architecture and analytics domain
Cross-functional exposure to various business units and customer segments
Work Environment and Culture at arenaflex
We returned our colleagues and their families with blessings and programs that support their holistic well-being. This means we prioritize their physical, financial, and mental health through every stage of life. Our culture is built on mutual respect, collaboration, and a shared commitment to excellence.
At arenaflex, you'll find:
An inclusive environment where every voice matters
Collaborative teams that work together to achieve common goals
Commitment to integrity and ethical business practices
A focus on innovation and continuous improvement
Support for work-life balance and personal well-being
Compensation, Perks, and Benefits
We value our colleagues and offer competitive compensation packages that include:
Competitive Base Salaries: Industry-leading compensation commensurate with experience and skills
Performance Incentives: Bonus incentives to reward exceptional contributions
Financial Well-Being: Comprehensive support for financial well-being and retirement planning
Flexible Work Models: Hybrid, onsite, or virtual work arrangements depending on position and business needs
Generous Parental Leave: Supportive paid parental leave policies (location-dependent)
Health and Wellness: Free access to international on-site health facilities staffed with nurses and doctors (location-dependent)
Mental Health Support: Free and confidential counseling aid through our Healthy Minds program
Professional Development: Extensive career development and education opportunities
Location
This position is available in Bosnia and Herzegovina with flexible work arrangements including remote, hybrid, or onsite options depending on role requirements and business needs.
Join Our Team
Are you ready to make an impact? Are you passionate about data, analytics, and creating exceptional customer experiences? If so, we invite you to join arenaflex and help us lead the way together.
Be part of a team where your contributions truly matter, where your growth is supported, and where you can bring your authentic self to work every day. Apply now and take the first step toward an exciting career with arenaflex!
arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Apply Job!
Are you ready to be part of something extraordinary? At arenaflex, we believe that every colleague's contributions, management, and impact matter. We win as a team, united in our commitment to uphold our core values and deliver the world's first-class customer experience every single day. We operate with the highest integrity in an environment where every person is seen, heard, and feels like they belong.
With more than 5 million surveys received from clients each year across our Consumer, Business, and Service Provider segments, our Customer Listening Team is responsible for managing the end-to-end Voice of the Customer (VoC) technique. This comprehensive approach includes the design and programming of customer experience surveys, with over 40 studies translated into more than 10 languages and deployed in over 20 countries worldwide. We are seeking a talented Senior Voice of Customer Data Architect to help us transform and innovate this critical customer insights methodology.
About This Opportunity
As a Senior Voice of Customer Data Architect at arenaflex, you will play a pivotal role in developing and maintaining our next-generation Voice of Customer technique sourced from Cornerstone and integrated with our survey and dashboard platform hosted through Qualtrics, our premier survey vendor. You will work closely with product and process owners, subject matter specialists from Qualtrics, and our agile technology teams to deliver innovative solutions that transform how we understand and serve our customers.
This position offers an exciting opportunity to work at the intersection of big data analytics, customer experience, and cutting-edge technology. You'll be instrumental in building robust data architecture that supports optimal data processing and standardized metric definitions across the organization.
Key Responsibilities
Collaborate with Business Teams: Work closely with application teams to define, structure, and capture comprehensive business requirements for Voice of Customer initiatives
Drive Voice of Customer Innovation: Develop deep expertise in Voice of Customer methodologies and leverage this knowledge to transform data within the Cornerstone Big Data Platform
Design Data Architecture: Build robust data model architecture to support optimal data processing and standardized metric definitions across all customer experience initiatives
Enable Advanced Analytics: Deliver big data and batch/real-time analytical solutions using transformational technologies including Hadoop, HDFS, MapReduce, Hive, Spark, and Python
Ensure Data Quality: Develop innovative solutions ensuring data quality and accuracy through intensive testing at variable and use-case levels
Optimize Performance: Provide guidance to enhance capabilities and drive efficiency in computing programs using the massive data ecosystem
Lead Consumer Story Analysis: Conduct consumer story analysis and elaboration, design and develop software programs, and explore and build automation tools
Automate Processes: Proactively identify and automate manual tasks to improve quality and operational efficiency
Cross-Functional Partnership: Work closely with partners from across the organization to prioritize, define, develop, and test data for various use cases as part of the VoC end-to-end technique
Essential Qualifications
Hands-On Development Experience: Minimum 3+ years of hands-on development experience with Hive/Hadoop, PySpark, Python, Shell Scripting languages, along with development, launch management, and troubleshooting expertise for data-driven projects
Stakeholder Collaboration: Demonstrated ability to actively collaborate with relationship managers and product owners to understand functional requirements and convert them into technical deliverables
Agile Methodology Expertise: Familiarity with Agile delivery methodologies, including the implementation of small increments of products at regular intervals to business groups
Technical Proficiency: Strong working knowledge of big data technologies and their application in enterprise environments
Preferred Qualifications
Experience with Qualtrics or similar survey platforms
Background in Voice of Customer programs and customer experience analytics
Experience with real-time and batch processing architectures
Knowledge of data governance and data quality frameworks
Previous work in financial services or fintech industries
Skills and Competencies Required for Success
Technical Excellence: Deep expertise in big data technologies including Hadoop ecosystem, Spark, and Python programming
Analytical Thinking: Strong ability to translate complex business requirements into technical solutions
Communication Skills: Excellent verbal and written communication skills to work effectively with cross-functional teams
Problem-Solving: Strong analytical and problem-solving abilities with attention to detail
Innovation Mindset: Proactive approach to identifying opportunities for automation and process improvement
Adaptability: Ability to thrive in a fast-paced, dynamic environment
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our colleagues. This role offers exceptional opportunities for professional advancement, including:
Exposure to cutting-edge big data technologies and analytics platforms
Career development and education opportunities through our comprehensive learning programs
Mentorship from industry experts and thought leaders
Pathway to leadership roles within the data architecture and analytics domain
Cross-functional exposure to various business units and customer segments
Work Environment and Culture at arenaflex
We returned our colleagues and their families with blessings and programs that support their holistic well-being. This means we prioritize their physical, financial, and mental health through every stage of life. Our culture is built on mutual respect, collaboration, and a shared commitment to excellence.
At arenaflex, you'll find:
An inclusive environment where every voice matters
Collaborative teams that work together to achieve common goals
Commitment to integrity and ethical business practices
A focus on innovation and continuous improvement
Support for work-life balance and personal well-being
Compensation, Perks, and Benefits
We value our colleagues and offer competitive compensation packages that include:
Competitive Base Salaries: Industry-leading compensation commensurate with experience and skills
Performance Incentives: Bonus incentives to reward exceptional contributions
Financial Well-Being: Comprehensive support for financial well-being and retirement planning
Flexible Work Models: Hybrid, onsite, or virtual work arrangements depending on position and business needs
Generous Parental Leave: Supportive paid parental leave policies (location-dependent)
Health and Wellness: Free access to international on-site health facilities staffed with nurses and doctors (location-dependent)
Mental Health Support: Free and confidential counseling aid through our Healthy Minds program
Professional Development: Extensive career development and education opportunities
Location
This position is available in Bosnia and Herzegovina with flexible work arrangements including remote, hybrid, or onsite options depending on role requirements and business needs.
Join Our Team
Are you ready to make an impact? Are you passionate about data, analytics, and creating exceptional customer experiences? If so, we invite you to join arenaflex and help us lead the way together.
Be part of a team where your contributions truly matter, where your growth is supported, and where you can bring your authentic self to work every day. Apply now and take the first step toward an exciting career with arenaflex!
arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Apply Job!