Senior Technical Support Advisor
Microsoft is seeking a Senior Technical Support Advisor to build trust and confidence for customers through a seamless support experience. This role focuses on complex technical issues within the Customer Service & Support (CSS) team, leveraging AI and Microsoft’s products/services. The company prioritizes a growth mindset, collaboration, and inclusive culture. The position offers flexibility, working 100% remotely. Requirements 4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience 3+ years of prior product, customer support and/or technical support experience Technical depth in the current technology and willingness to learn new skills Deep knowledge of cloud offerings like M365, Exchange Online, OWA, Outlook for MAC, Outlook for Windows and the New Outlook Understanding of Identity solutions like ADFS, DirSync/AADSync and Single Sign-On Understanding of different cloud models like IAAS, PAAS and SAAS Troubleshooting basic connectivity issues Familiarity with Active Directory, Security, OS Internals concepts Networking :Understanding of networking concepts including IP Addressing, Subnetting, Routing, NAT, DNS, DHCP, ARP, VPN technologies Benefits Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Originally posted on Himalayas