Senior Technical Program Leader – Customer Data Platform & Adobe Experience Platform Strategy
Join arenaflex: Shape the Future of Customer Experience
Welcome to arenaflex, where innovation meets opportunity and every team member plays a vital role in our journey toward excellence. As a global leader in delivering exceptional experiences, we're not just connecting destinations—we're connecting people, ideas, and possibilities. Our commitment to innovation, diversity, and operational excellence has made us one of the most respected organizations in the industry.
We're currently seeking a highly skilled and motivated Senior Technical Program Leader to drive the success of our customer experience orchestration initiatives and Adobe Experience Platform (AEP) implementation. This is a pivotal role where you'll influence our organization's strategic direction while managing a diverse portfolio of use cases that impact millions of customers daily.
If you're a natural leader with a passion for technology, a track record of delivering complex programs on time and within budget, and thrive in a dynamic, collaborative environment, we want to hear from you!
What You'll Do: Key Responsibilities
As a Senior Technical Program Leader at arenaflex, you'll be at the forefront of our customer data transformation journey. Your expertise will be crucial in ensuring our initiatives are delivered with excellence while aligning with our overarching business objectives.
Strategic Leadership
Drive the Customer Data Platform (CDP) strategy, ensuring full alignment with organization-wide objectives and business goals
Lead the planning and implementation of enterprise-wide use cases, ensuring seamless alignment with enterprise desires and measurable outcomes
Maintain a deep understanding of the ever-evolving industry landscape to incorporate best practices and emerging trends into program strategy
Program Management Excellence
Create, maintain, and track comprehensive program plans and schedules, resource estimates, and roadblocks throughout the entire program lifecycle
Monitor and track program progress meticulously, addressing any issues or delays proactively
Implement robust program risk management strategies to mitigate potential barriers before they impact deliverables
Cross-Functional Collaboration
Work closely with internal stakeholders and external partners to define application controls, governance structures, and success parameters
Navigate complex challenges, providing innovative solutions and ensuring all teams align on a unified vision
Establish clear communication channels across teams, ensuring transparency and fluidity in information dissemination
Facilitate cross-departmental coordination and communication for smooth program execution
Technical Oversight
Troubleshoot technical issues related to the platform and implement effective solutions
Collaborate with IT and other teams to align on technology desires and implementations
Keep abreast of the latest trends in customer data platform technologies and Adobe Experience Platform capabilities
Team Development
Mentor and guide teams, fostering a culture of collaboration, innovation, and continuous learning
Lead by example, demonstrating exceptional problem-solving abilities and strategic thinking
What We're Looking For: Minimum Qualifications
To succeed in this role, you'll need to bring a combination of technical expertise, leadership skills, and business acumen:
Proven experience in program management, preferably in the field of customer data systems and personalization technologies
Strong interpersonal skills with a flair for building and nurturing relationships across departments and stakeholder groups
Exceptional problem-solving abilities, with the ability to see and solve both situational and systemic challenges
Demonstrated leadership capabilities, with a track record of guiding teams to successful outcomes
Strong technical aptitude, especially with customer data management and integration platforms
Experience working in Digital, Ecommerce, Marketing, or Loyalty organizations
A commitment to diversity – embraces diverse people, thinking, and styles
Education: High school diploma, GED, or high school equivalency
Authorization: Must be at least 18 years of age and authorized to work in the United States
What Will Give You a Competitive Edge: Preferred Qualifications
While not required, these qualifications will help you stand out:
Professional certification in program or project management (PMP, CSM, or equivalent)
Prior experience working with Adobe Experience Platform or similar customer data platforms
Deep knowledge of omnichannel marketing techniques and implementation challenges
Prior experience with enterprise Project Management tools including Adobe Workfront, JIRA, or similar platforms
Experience in a large organization or Fortune 500 company
Why arenaflex: Benefits & Perks
At arenaflex, we believe that when our employees thrive, our organization succeeds. That's why we offer comprehensive compensation and benefits packages designed to support your professional and personal well-being.
Competitive Compensation
Industry-leading base compensation for industry-leading performance
Annual profit-sharing plan
Performance incentives up to $1,200 annually through our Shared Rewards program
401(k) with 3% automatic contribution and 6% company match
Health & Wellness
Multiple health plan options including co-pay and HSA-eligible plans
Dental and Vision plans
Fertility insurance for family planning
Company-paid long-term disability insurance
Elective short-term disability insurance options
Company-paid basic life insurance
Work-Life Balance
Two to five weeks of paid vacation based on tenure
Seven paid personal days
Seven to ten paid holidays
Maternity + parental leave for up to 12 weeks at 100% pay for birthing parents
Two weeks parental leave paid at 100% for non-birthing, adoptive, and surrogate parents
Family and medical leave
Back-up care days for children, elders, or pets
Professional Development
Training to help employees keep climbing in their careers
Upward and international mobility opportunities
Mentorship and leadership development programs
Learning programs to gain new skills to move ahead in your professional path
Access to on-demand virtual libraries of learning and development resources
Scholarship opportunities
Travel Perks
Unlimited standby travel privileges everywhere arenaflex flies
Discounts on confirmed airfare
arenaflex Vacations and arenaflex Cargo discounts
Waived annual fee on arenaflex SkyMiles Gold American Express card
Additional Perks
Access to over 500 discounts and voluntary benefits
Commuter benefits for employees who use alternative transportation
Employee recognition programs
Volunteer opportunities in local communities
Access to 12 Business Resource Groups to connect with common interests
Our Culture: More Than Just a Workplace
arenaflex is more than an organization – it's a community of passionate individuals working together toward common goals. We believe in transparency, inclusion, and supporting our employees through every step of their journey.
Our leadership is committed to maintaining open communication channels, hosting regular virtual and in-person town hall meetings where every voice matters. We celebrate diversity of thought and background, knowing that different perspectives make us stronger and more innovative.
Whether you're looking to explore new opportunities, advance your career, make a difference in your community, or simply grow professionally, you'll find your path at arenaflex.
Ready to Take the Next Step?
If you're ready to join a team that's committed to excellence, innovation, and supporting each other, we encourage you to apply today. This is your opportunity to make an impact, grow your career, and be part of something truly special at arenaflex.
We can't wait to see what you'll bring to our team. Apply now and start your journey with us!
arenaflex is an Equal Employment Opportunity / Affirmative Action company and provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional process requirements. Supporting medical or religious documentation may be required if applicable.
Welcome to arenaflex, where innovation meets opportunity and every team member plays a vital role in our journey toward excellence. As a global leader in delivering exceptional experiences, we're not just connecting destinations—we're connecting people, ideas, and possibilities. Our commitment to innovation, diversity, and operational excellence has made us one of the most respected organizations in the industry.
We're currently seeking a highly skilled and motivated Senior Technical Program Leader to drive the success of our customer experience orchestration initiatives and Adobe Experience Platform (AEP) implementation. This is a pivotal role where you'll influence our organization's strategic direction while managing a diverse portfolio of use cases that impact millions of customers daily.
If you're a natural leader with a passion for technology, a track record of delivering complex programs on time and within budget, and thrive in a dynamic, collaborative environment, we want to hear from you!
What You'll Do: Key Responsibilities
As a Senior Technical Program Leader at arenaflex, you'll be at the forefront of our customer data transformation journey. Your expertise will be crucial in ensuring our initiatives are delivered with excellence while aligning with our overarching business objectives.
Strategic Leadership
Drive the Customer Data Platform (CDP) strategy, ensuring full alignment with organization-wide objectives and business goals
Lead the planning and implementation of enterprise-wide use cases, ensuring seamless alignment with enterprise desires and measurable outcomes
Maintain a deep understanding of the ever-evolving industry landscape to incorporate best practices and emerging trends into program strategy
Program Management Excellence
Create, maintain, and track comprehensive program plans and schedules, resource estimates, and roadblocks throughout the entire program lifecycle
Monitor and track program progress meticulously, addressing any issues or delays proactively
Implement robust program risk management strategies to mitigate potential barriers before they impact deliverables
Cross-Functional Collaboration
Work closely with internal stakeholders and external partners to define application controls, governance structures, and success parameters
Navigate complex challenges, providing innovative solutions and ensuring all teams align on a unified vision
Establish clear communication channels across teams, ensuring transparency and fluidity in information dissemination
Facilitate cross-departmental coordination and communication for smooth program execution
Technical Oversight
Troubleshoot technical issues related to the platform and implement effective solutions
Collaborate with IT and other teams to align on technology desires and implementations
Keep abreast of the latest trends in customer data platform technologies and Adobe Experience Platform capabilities
Team Development
Mentor and guide teams, fostering a culture of collaboration, innovation, and continuous learning
Lead by example, demonstrating exceptional problem-solving abilities and strategic thinking
What We're Looking For: Minimum Qualifications
To succeed in this role, you'll need to bring a combination of technical expertise, leadership skills, and business acumen:
Proven experience in program management, preferably in the field of customer data systems and personalization technologies
Strong interpersonal skills with a flair for building and nurturing relationships across departments and stakeholder groups
Exceptional problem-solving abilities, with the ability to see and solve both situational and systemic challenges
Demonstrated leadership capabilities, with a track record of guiding teams to successful outcomes
Strong technical aptitude, especially with customer data management and integration platforms
Experience working in Digital, Ecommerce, Marketing, or Loyalty organizations
A commitment to diversity – embraces diverse people, thinking, and styles
Education: High school diploma, GED, or high school equivalency
Authorization: Must be at least 18 years of age and authorized to work in the United States
What Will Give You a Competitive Edge: Preferred Qualifications
While not required, these qualifications will help you stand out:
Professional certification in program or project management (PMP, CSM, or equivalent)
Prior experience working with Adobe Experience Platform or similar customer data platforms
Deep knowledge of omnichannel marketing techniques and implementation challenges
Prior experience with enterprise Project Management tools including Adobe Workfront, JIRA, or similar platforms
Experience in a large organization or Fortune 500 company
Why arenaflex: Benefits & Perks
At arenaflex, we believe that when our employees thrive, our organization succeeds. That's why we offer comprehensive compensation and benefits packages designed to support your professional and personal well-being.
Competitive Compensation
Industry-leading base compensation for industry-leading performance
Annual profit-sharing plan
Performance incentives up to $1,200 annually through our Shared Rewards program
401(k) with 3% automatic contribution and 6% company match
Health & Wellness
Multiple health plan options including co-pay and HSA-eligible plans
Dental and Vision plans
Fertility insurance for family planning
Company-paid long-term disability insurance
Elective short-term disability insurance options
Company-paid basic life insurance
Work-Life Balance
Two to five weeks of paid vacation based on tenure
Seven paid personal days
Seven to ten paid holidays
Maternity + parental leave for up to 12 weeks at 100% pay for birthing parents
Two weeks parental leave paid at 100% for non-birthing, adoptive, and surrogate parents
Family and medical leave
Back-up care days for children, elders, or pets
Professional Development
Training to help employees keep climbing in their careers
Upward and international mobility opportunities
Mentorship and leadership development programs
Learning programs to gain new skills to move ahead in your professional path
Access to on-demand virtual libraries of learning and development resources
Scholarship opportunities
Travel Perks
Unlimited standby travel privileges everywhere arenaflex flies
Discounts on confirmed airfare
arenaflex Vacations and arenaflex Cargo discounts
Waived annual fee on arenaflex SkyMiles Gold American Express card
Additional Perks
Access to over 500 discounts and voluntary benefits
Commuter benefits for employees who use alternative transportation
Employee recognition programs
Volunteer opportunities in local communities
Access to 12 Business Resource Groups to connect with common interests
Our Culture: More Than Just a Workplace
arenaflex is more than an organization – it's a community of passionate individuals working together toward common goals. We believe in transparency, inclusion, and supporting our employees through every step of their journey.
Our leadership is committed to maintaining open communication channels, hosting regular virtual and in-person town hall meetings where every voice matters. We celebrate diversity of thought and background, knowing that different perspectives make us stronger and more innovative.
Whether you're looking to explore new opportunities, advance your career, make a difference in your community, or simply grow professionally, you'll find your path at arenaflex.
Ready to Take the Next Step?
If you're ready to join a team that's committed to excellence, innovation, and supporting each other, we encourage you to apply today. This is your opportunity to make an impact, grow your career, and be part of something truly special at arenaflex.
We can't wait to see what you'll bring to our team. Apply now and start your journey with us!
arenaflex is an Equal Employment Opportunity / Affirmative Action company and provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional process requirements. Supporting medical or religious documentation may be required if applicable.