Senior Support Consultant, NetSuite
Job Description:
• Serve as a NetSuite subject-matter expert across service-centric modules — including SuiteProjects (SRP), Advanced Revenue Management (ARM), SuiteBilling, Financials, and Fixed Assets.
• Analyze, troubleshoot, and resolve functional and technical (with help of our developers) issues, often involving complex inter-module or integration dependencies.
• Design and implement scalable, efficient NetSuite solutions tailored to evolving client requirements.
• Act as the primary client liaison for ongoing support cases — ensuring clear communication, accountability, and timely resolution.
• Able to conduct rapid environment assessments and facilitate client onboarding into Managed Services, ensuring smooth knowledge transition.
• Create and maintain clear, comprehensive documentation for optimization, resolutions, and process improvements across all assigned managed services cases.
• Identify and drive continuous improvement initiatives within client environments and the Managed Services framework.
• Collaborate cross-functionally with functional, technical, and account leadership teams to deliver exceptional client experience.
Requirements:
• 4+ years of hands-on NetSuite experience, including support and implementation.
• NetSuite certifications (ERP Consultant, Administrator, Financial User, SuiteAnalytics) strongly preferred.
• Strong understanding of NetSuite modules and business processes (R2R, P2P, O2C, D2B).
• Excellent problem-solving, communication, and client-facing skills.
• Ability to work independently and manage multiple support cases simultaneously.
• Bachelor’s degree in accounting, Finance, Information Systems, or related field.
Benefits:
• Total rewards package: from flexible work arrangements to personalized benefit structures and financial compensation options that give you choice and flexibility.
• Well-being resources: interactive wellness platform and incentives, an employee assistance program and mental health resources, and Colleague Resource Groups (CRGs) that provide safe spaces for colleagues to share, be heard, feel valued and deepen connections.
• Balance & flexibility: 14 Firm Holidays including 2 floating, Flex PTO, paid family leave, winter break, summer hours, and remote work options, so you can balance challenging yourself with taking care of yourself.
• Professional development opportunities: A learning culture with CPA exam resources and bonuses, tuition reimbursement, a coach program, and live classes, workshops, and seminars through BPM University.
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• Serve as a NetSuite subject-matter expert across service-centric modules — including SuiteProjects (SRP), Advanced Revenue Management (ARM), SuiteBilling, Financials, and Fixed Assets.
• Analyze, troubleshoot, and resolve functional and technical (with help of our developers) issues, often involving complex inter-module or integration dependencies.
• Design and implement scalable, efficient NetSuite solutions tailored to evolving client requirements.
• Act as the primary client liaison for ongoing support cases — ensuring clear communication, accountability, and timely resolution.
• Able to conduct rapid environment assessments and facilitate client onboarding into Managed Services, ensuring smooth knowledge transition.
• Create and maintain clear, comprehensive documentation for optimization, resolutions, and process improvements across all assigned managed services cases.
• Identify and drive continuous improvement initiatives within client environments and the Managed Services framework.
• Collaborate cross-functionally with functional, technical, and account leadership teams to deliver exceptional client experience.
Requirements:
• 4+ years of hands-on NetSuite experience, including support and implementation.
• NetSuite certifications (ERP Consultant, Administrator, Financial User, SuiteAnalytics) strongly preferred.
• Strong understanding of NetSuite modules and business processes (R2R, P2P, O2C, D2B).
• Excellent problem-solving, communication, and client-facing skills.
• Ability to work independently and manage multiple support cases simultaneously.
• Bachelor’s degree in accounting, Finance, Information Systems, or related field.
Benefits:
• Total rewards package: from flexible work arrangements to personalized benefit structures and financial compensation options that give you choice and flexibility.
• Well-being resources: interactive wellness platform and incentives, an employee assistance program and mental health resources, and Colleague Resource Groups (CRGs) that provide safe spaces for colleagues to share, be heard, feel valued and deepen connections.
• Balance & flexibility: 14 Firm Holidays including 2 floating, Flex PTO, paid family leave, winter break, summer hours, and remote work options, so you can balance challenging yourself with taking care of yourself.
• Professional development opportunities: A learning culture with CPA exam resources and bonuses, tuition reimbursement, a coach program, and live classes, workshops, and seminars through BPM University.
Apply tot his job
Apply To this Job