Senior Software Engineer – Customer Engineering and Technical Support Specialist for Cloud-Based Scientific Data and AI Solutions

Introduction to blithequark Imagine being part of a pioneering force that is revolutionizing the way scientific data and AI converge to create groundbreaking solutions. At blithequark, we are at the forefront of this revolution, designing and industrializing AI-native scientific data sets that power next-generation lab data management solutions, scientific use cases, and AI-enabled outcomes. As the category leader in this vital new market, we are generating more revenue than all other companies in the aggregate and have become the de facto standard for the world’s dominant players in compute, cloud, data, and AI infrastructure. Our journey is built on a foundation of innovation, collaboration, and a relentless pursuit of excellence. We believe in empowering our team members to embody our unique approach to company and team building, as outlined in the blithequark Way letter, authored by our co-founder and CEO. This document is more than just a manifesto; it's a guiding light that helps us navigate our decisions and actions, ensuring we stay true to our values and ethos. Who We Are Looking For We are seeking a highly skilled and passionate Senior Software Engineer – Customer Engineering to join our team. You will be the linchpin in addressing customer technical issues, driving resolutions, and identifying workarounds to unblock customers. Your expertise in performance, scale, resiliency, and customer support will be invaluable in our mission to deliver delightful customer experiences. You thrive in collaborative environments, inspiring fellow team members, customers, field engineers, and executives to do their best. Your passion for delivering exceptional customer experiences is matched only by your relentless pursuit of excellence in your craft. You are a seeker of understanding and clarity, always looking to learn and grow, with the humility and confidence to ask questions and not be afraid to say "I don't know." Key Responsibilities Work closely with customers to address technical issues, investigating end-to-end stability, scale, and performance issues reported by blithequark customers. Drive issues to resolution and/or identify workarounds to unblock customers, either individually or by partnering with product and engineering teams. Simulate customer issues in a lab environment to reproduce performance and scalability issues, increasing product reliability. Steward the customer support to engineering escalation process, streamlining communication with customer success by triaging, extracting, and documenting relevant information. Develop tools, scripts, benchmarks, and documentation to scale yourself individually and help customer support diagnose, troubleshoot, extract relevant information, and fix issues, reducing mean time to resolution. Essential Qualifications 7+ years of experience with a proven track record of excellence in performance, scale, resiliency, and customer support. Experience resolving technical support issues and escalations efficiently. Troubleshooting experience with API and various types of integration at scale in AWS. Experience with CloudNative platforms and applications, micro-services, Docker, and SaaS deployments. Experience with at least two of the following technologies: databases, NoSQL, Kafka/Queueing Service, or Elastic Search. Experience in one or more scripting or programming languages: Python, PHP, JavaScript, React, Go, or Java. Demonstrated experience debugging software reliability issues in a distributed environment. Excellent interpersonal and communication skills, with the ability to work independently and take initiative. Strong familiarity with using CRMs like Zendesk or Salesforce. Bachelor's degree in engineering or a technical related field. Preferred Qualifications Experience working in a fast-paced, dynamic environment with a strong focus on innovation and customer satisfaction. Knowledge of industry trends and emerging technologies in scientific data and AI. Experience with agile development methodologies and version control systems like Git. Strong analytical and problem-solving skills, with the ability to think creatively and outside the box. Excellent written and verbal communication skills, with the ability to communicate complex technical concepts to non-technical stakeholders. Career Growth and Learning Benefits At blithequark, we believe in empowering our team members to grow and develop their skills and careers. As a Senior Software Engineer – Customer Engineering, you will have access to a wide range of learning and development opportunities, including: Professional development training and workshops. Mentorship programs and career coaching. Opportunities to work on cutting-edge technologies and projects. Collaboration with cross-functional teams and stakeholders. Recognition and rewards for outstanding performance and contributions. Work Environment and Company Culture Our work environment is built on a foundation of collaboration, innovation, and mutual respect. We believe in fostering a culture that is inclusive, diverse, and empowering, where everyone has the opportunity to thrive and grow. As a blithequark team member, you can expect: A dynamic and fast-paced work environment with a strong focus on innovation and customer satisfaction. A collaborative and supportive team culture with regular social events and activities. Flexible working arrangements, including remote work options and a Boston office. Access to cutting-edge technologies and tools. A strong focus on work-life balance and employee well-being. Compensation, Perks, and Benefits We offer a competitive salary and equity package, as well as a range of perks and benefits, including: 100% employer-paid benefits for all eligible employees. 401K matching program. Generous paid time off (PTO) and holiday schedule. Flexible working arrangements, including remote work options and a Boston office. Access to cutting-edge technologies and tools. Opportunities for professional development and growth. Conclusion If you are a passionate and skilled software engineer looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Senior Software Engineer – Customer Engineering, you will play a critical role in delivering exceptional customer experiences and driving the success of our business. Don't miss out on this chance to be part of a pioneering force in the scientific data and AI revolution. Apply now and take the first step towards an exciting and rewarding career with blithequark! Apply for this job