Customer Service
Ultra Logistics, a leader in domestic truckload transportation and carrier management, is looking for qualified and ambitious individuals to become a part of a growing team. Our Customer Service Department needs your help. If you are fast paced, are able to meet deadlines, and are a fast and accurate typist; we have a place for you! Prior experience is required. However, the experience does not need to be from a logistic brokerage. You will have to learn the lingo, speak with logistic experts on a daily basis, and be able read your customers mind. Well maybe not the last part, but you will need to provide them with the best service, and sometimes that requires knowing what they need before they know that they need it. What we need from you! You will need to have patience and at the same time be goal oriented to know when to speed things up. You will need a great deal of typing skills. We try to aim for at least 80 to 95 WPM. Now, we know that everyone can type that fast while typing gibberish, but we will need you to do that with very high accuracy. You will be required to type and ask questions on the phone simultaneously. With that being said, you will also need to be comfortable on the phone, though we have a lot advance tech, the phone is still our greatest tool! We do require all of our customer-facing staff members to be computer savvy and have full mastery of the English Language. Multilingualism helps A LOT. You will be working with Fortune 500 companies every day, and for that very reason to be successful in your tasks you will need to be pleasent, professional, and sharp. It also helps if you have prior Transportation Management System (TMS) experience. SAP, McLeod Software, Keypoint, Aljex Software, or any of the top brokerage software that exists. You will be working with EDI Communications on a daily basis, so having prior experience with EDI codes, tenders, protocols, and error troubleshooting is preferred. However, that can be substituted with prior IT related experience. What we offer you! Be a part of a close knit team. We work hard, but we know how to have fun too! You will always be learning, and the skills you learn from us translate to great lucrative careers in the future. This is NOT a entry level position, but there are great advancement opportunities! We offer a very competitive salary and this is a full-time opportunity. PTO, medical benefits, and the most important meal of the day - Breakfast - is provided. Oh, and unlimited coffee, please drink responsibly. If you think you have what it takes and would like be a part of an industry that moves the world - literally - send in your resume to [email protected]. Apply tot his job