Senior Site Reliability Engineer-SaaS

Our SRE role spans software, systems, and operations engineering. If your passion is building stable, scalable systems for a growing set of innovative products, as well as helping to reduce the friction for deploying these products for our engineering team, Pattern is the place for you. Come help us build a best-in-class platform for amazing growth.This position requires minimum 3 years of working experience on SaaS products. Key Responsibilities-Infrastructure and Automation Design, build, and manage scalable and reliable infrastructure in AWS (Postgres, Redis, Docker, Queues, Kinesis Streams, S3, etc.)Develop Python or shell scripts for automation, reducing operational toil.Implement and maintain CI/CD pipelines for efficient build and deployment processes using Github Actions. Key Responsibilities-Monitoring and Incident Response Establish robust monitoring and alerting systems using observability methods, logs, and APM tools.Participate in on-call rotations (aligned with US business hours) to respond to incidents, troubleshoot problems, and ensure system reliability.Perform root cause analysis on production issues and implement preventative measures to mitigate future incidents. Key Responsibilities-Cloud Administration Manage AWS resources, including Lambda functions, SQS, SNS, IAMs, RDS, etc.Perform Snowflake administration and set up backup policies for various databases. Key Responsibilities-Reliability Engineering Define Service Level Indicators (SLIs) and measure Service Level Objectives (SLOs) to maintain high system reliability.Utilize Infrastructure as Code (IaC) tools like Terraform for managing and provisioning infrastructure. Key Responsibilities-Collaboration and Empowerment Collaborate with development teams to design scalable and reliable systems.Empower development teams to deliver value quickly and accurately.Document system architectures, procedures, run books and best practices.Assist developers in creating automation scripts and workflows to streamline operational tasks and deployments. Key Responsibilities-Innovative Infrastructure Solutions Spearhead the exploration of innovative infrastructure solutions and technologies aligned with industry best practices.Embrace a research-based approach to continuously improve system reliability, scalability, and performance.Encourage a culture of experimentation to test and implement novel ideas for system optimization. Required Qualifications Bachelor’s degree in a technical field or relevant work experience6+ years of experience in engineering, development, DevOps/SRE fields3+ years experience deploying and managing systems using Amazon Web Services3+ years experience on Software as a Service (SaaS) applications.Proven “doer” attitude with ability to self-start, take a project to completion. Demonstrate project ownership.Familiarity with container orchestration tools like Kubernetes, Fargate, etc.Familiarity with Infrastructure as Code tooling like Terraform, CloudFormation, Ansible, PuppetExperience working with CI/CD automated deployments using tools like Github Actions, Jenkins, CircleCIExperience working on observability tools like Datadog, NewRelic, Dynatrace, Grafana, Prometheus, etc.Experience with Linux server management, bash scripting, SSH keys, SSL/TLS certificates, MFA, cron, and log filesDeep understanding of AWS networking (VPCs, subnets, security groups, route tables, internet gateways, NAT gateways, NACLs), IAM policies, DNS, Route53, and domain managementStrong problem-solving and troubleshooting skillsAttention to Details: Thoroughness in accomplishing tasks, ensuring accuracy and quality in all aspects of work.Excellent communication and collaboration abilitiesDesire to help take Pattern to the next level through exploration and innovation Preferred Qualifications Experience in deploying applications on ECS, Fargate with ELB/ALB and Auto Scaling Groups.Experience in deploying serverless applications with Lambda, API Gateway, Cognito, CloudFront.Experience in deploying applications built using JavaScript, Ruby, Go, Python.Experience with Infrastructure as Code (IaC) using Terraform.Experience with database administration for Snowflake, Postgres.AWS Certification would be a plus.A focus on adopting security best practices while building great tools. What We're About Data Fanatics: Our edge is always found in the dataPartner Obsessed: We are obsessed with partner successTeam of Doers: We have a bias for actionGame Changers: We encourage innovation Additional Information Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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