Senior Service Cloud Solution Architect/Manager
Job Description: • Act as a Service Cloud SME, defining architecture standards, governance, and best practices. • Architect and implement Service Cloud features (Case Management, Omni-Channel, Knowledge, Entitlements, automation with Flows/Apex). • Integrate Service Cloud with external systems (ERP, CTI, portals, knowledge systems) using tools like MuleSoft, Boomi, or Informatica. • Define data models, automation, security, and performance standards. • Provide thought leadership on Service Cloud roadmap, emerging features (Einstein AI, Case Swarming). • Collaborate with business stakeholders, bridging business and technical needs. • Lead and mentor Salesforce developers, admins, and junior team members. Requirements: • 5+ years in software/system/enterprise architecture • Proven expertise in Salesforce platform and Service Cloud capabilities • Experience with complex, large-scale implementations, SaaS/PaaS, and integrations • Strong skills in enterprise app integration, AI/analytics, and data management • Excellent communication, leadership, and problem-solving skills. Benefits: • Medical • Dental • Vision • Paid Sick leave • 401K Apply tot his job