[Remote] Service Technician

Note:The job is a remote job and is open to candidates in USA. Restaurant Technologies is the leading provider of highly innovative bulk cooking oil management services to the food service industry. The Service Technician plays a critical role in the installation and servicing of advanced equipment, ensuring customer satisfaction through training and maintenance of products. Responsibilities Responsible for installing and maintaining our products in a safe, timely, and accurate manner Meet and control operational goals and timelines- service labor per hour, first time right, 5S standards, etc Comply with internal processes and procedures as well as all local and federally regulated requirements including DOT, OSHA, and HACCP Maintain proper parts and supply levels in company service vehicles and proper paperwork standards Communicate with customers to ensure product performance meets customer’s expectations Efficiently and professionally service customers’ needs, training and coaching them on the system as needed Utilize iPhone apps to perform multiple functions in role (parts, customer notes, clocking in/out) Position may include night installation work; schedule will vary based on customer demand & install schedule Skills Must be 21 years of age with a valid driver's license High School Diploma or Equivalent Ability to work within a team environment Ability to problem solving customer issues for install and service Ability to perform basic mechanical and/or electrical duties Strong customer focus and ability to respond to challenging customer situations in a positive manner Must meet Restaurant Technologies' Fleet Safety requirements and maintain a clean driving record Ability to carry 50 pounds by hand Unrestricted ability to bend, stoop, squat, stand, walk, climb, twist, turn and reach out Ability to climb up and down a ladder as high as 20 feet in the air Vocational Training Benefits Medical Dental Vision Paid Holidays Paid Time Off Matching 401K Life Insurance Company Overview Restaurant Technologies creates safer, smarter foodservice kitchens through cooking oil and hood and flue management solutions.It was founded in 1996, and is headquartered in Mendota, Minnesota, USA, with a workforce of 1001-5000 employees. Its website is