Senior Program Manager, Business Operations
About the team As a Senior Program Manager, Business Operations within Zillow Home Loans (ZHL), you’ll be part of a central team driving Zillow’s mission to simplify and streamline the home financing experience. The Business Operations (BizOps) team acts as the connective tissue across ZHL, leading high-impact, cross-functional initiatives that shape company strategy, improve performance, and accelerate growth. This team plays a critical role in identifying what drives the business forward, and this role will directly contribute to scaling ZHL’s next phase of growth. About the role This is a high-impact role at the center of Zillow Home Loans, where you’ll use data, strategy, and program leadership to drive key business decisions and initiatives. You’ll partner closely with senior leaders and cross-functional teams to evaluate performance, uncover growth opportunities, and lead initiatives that improve the customer and business experience. You Will Get To: Evaluate and identify growth opportunities by building analyses and models to uncover actionable insights and improve conversion across the Zillow Home Loans funnel. Own and evolve key Rhythm of Business (RoB) reporting, delivering clear performance narratives and leading deep-dive analyses to inform leadership decisions. Influence product and business strategy by synthesizing customer insights, competitive dynamics, and performance data into clear recommendations. Lead and program manage cross-functional initiatives, partnering with Sales, Marketing, Product, Finance, and Analytics to define scope, align on KPIs, and drive execution. Monitor initiative performance, identify trends and variances, and recommend data-driven actions to maximize impact. Prepare executive-ready presentations, memos, and data summaries for weekly and monthly business reviews. Respond to high-priority leadership asks with rapid, structured analyses that clearly outline options and trade-offs. Help refine operating rhythms that drive accountability, clarity, and continuous improvement across the organization. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $127,100.00 - $203,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $120,700.00 - $192,900.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 6+ years of relevant experience, including experience in management consulting, investment banking, or tech, with a track record of operating in high-growth, cross-functional environments. Highly analytical with advanced Excel/Google Sheets skills; able to independently build models, perform analyses, and translate data into clear business insights and recommendations. Proven ability to own end-to-end projects or programs, leading initiatives from ideation through execution while managing both senior stakeholders and cross-functional partners. Strong communicator who can synthesize complex data into clear, concise narratives and effectively present to senior leadership. Experience working cross-functionally with teams such as Product, Sales, Marketing, Finance, or Analytics to drive alignment and execution. Comfortable operating in ambiguity, using structured thinking and sound judgment to navigate complex and sometimes imperfect data environments. Experience owning or supporting business cadences (e.g., weekly/monthly reporting, performance reviews, or deep dives), with the ability to translate insights into action. Familiarity with BI tools (e.g., Tableau, Looker); experience with SQL or working with large datasets is a plus. Exposure to mortgage, fintech, or similarly complex, data-rich industries is a plus. Experience in sales operations, sales strategy, revenue operations, or analytics-focused roles is a plus. Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025 , and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.