Senior Product Manager (Connectors & Connectivity)
About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: • Business Insider named us an “enterprise startup to bet your career on” • Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world • Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America • Quartz ranked us the #1 best company for remote workers Role Overview As Senior PM, you will own the connectivity ecosystem that powers Workato: pre-built connectors, the Connector SDK, On-Prem Agent (OPA), and advanced connectivity frameworks across SaaS, databases, ERPs, data lakes/warehouses, messaging systems, APIs, and AI endpoints. You will apply design thinking principles to ensure these technical capabilities are not only powerful but also delightful and intuitive for our builders. This includes simplifying complex integration tasks, making connector experiences frictionless, and driving adoption through thoughtful UX across our platform. Responsibilities • Product Strategy & Roadmap • Define and drive the connectors/connectivity roadmap aligned with Workato’s vision of becoming the most comprehensive agenti- orchestration platform. • Prioritize investments across breadth (new connectors), depth (advanced capabilities), and platform extensibility (SDK, OPA, MCP integration). • Anticipate emerging integration patterns (GraphQL, streaming, event-driven, AI/LLM endpoints, Iceberg/Delta formats) and define Workato’s roadmap to support them. • Customer-Centered Design • Apply design thinking to simplify complex workflows, reduce cognitive load, and make building with connectors an intuitive and delightful experience. • Partner with UX/UI designers to create consistent, human-centered patterns for connector discovery, setup, error handling, and monitoring. • Champion usability testing and customer feedback loops to continuously refine experiences. • Execution & Delivery • Lead cross-functional teams to deliver high-quality, enterprise-grade connectors that meet performance, scalability, and compliance needs while staying simple to use. • Drive enhancements to the Connector SDK, OPA, and MCP Server integration for secure, hybrid connectivity. • Define and measure KPIs for connector usability, adoption, time-to-value, and reliability. • Customer & Ecosystem Focus • Partner with customers, partners, and internal teams to deeply understand connectivity gaps, enterprise needs, and usability pain points. • Drive developer and partner adoption of the Connector SDK and Marketplace (Xchange) to expand coverage. • Collaborate with strategic ecosystem partners (Salesforce, SAP, Snowflake, ServiceNow, Databricks, OpenAI/Anthropic, etc.) to co-develop high-value, intuitive connectors. • Governance, Security, and Scale • Ensure connectivity capabilities meet enterprise standards: security, observability, performance, and governance. • Partner with platform teams to deliver monitoring, throttling, and error-handling at scale for billions of records/day. Requirements • Experience: 6+ years in Product Management with at least 3 years in integration/connectivity/data platform domains. • Design Thinking: Proven experience applying design thinking methodologies to build products that combine technical depth with delightful, intuitive user experiences. • Technical Expertise: • Strong understanding of SaaS APIs, databases, ERPs, message queues, and modern data platforms. • Familiarity with ETL/ELT, streaming/event-driven integration, and API management. • Experience with SDKs/adapters, OPA/hybrid connectivity, and emerging data formats (Iceberg, Parquet). • Customer Empathy: Skilled at translating enterprise requirements and customer pain points into intuitive product experiences. • Execution & Influence: Strong at driving cross-functional projects, influencing engineering and design, and delivering products users love at enterprise scale. Apply tot his job