Senior Policy Operations Representative (Hybrid)
As a Senior Policies Operations Representative you will provide policy services for life insurance. You will mentor co-workers, provide expertise on project teams and continues to develop product knowledge and customer service skills to interact with policyholders and/or agents. May specialize in one or more products in one or more lines.
In this hybrid role, you will be expected to work a minimum of 10 days per month from the following office locations Candidates must reside within a 50-70 mile radius of one of the following locations: Madison, WI 53783; Boston, MA 02110 (35 miles), Denver, CO 80112; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034;
Work schedule is Monday-Friday 7am-7pm cst. Schedules are rotated to provide phone coverage to 7pm.
Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.
On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.
Compensation range will be determined by geographic location.
Due to high interest, the position may close quickly. Apply promptly to ensure your application is considered.
Position Compensation Range:
$25.00 - $33.65
Pay Rate Type:
Hourly
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Primary Accountabilities
Take 40-70 calls a day serving policies for agents/holders
You will research complex inquiries from customers or agents.
Mentor others and resolve complex issues.
Assist with special projects, system testing, and on-the-job training.
Demonstrated experience providing customer-driven solutions or support.
Solid knowledge of state-specific regulations and system/procedural support for insurance or brokerage products.
Solid knowledge and application of underwriting, servicing or billing guidelines.
Demonstrated experience using reference materials, reading policy language, and processing rules and procedures.
Demonstrated written and verbal communication skills
Specialized Knowledge & Skills Requirements
Demonstrated experience providing customer-driven solutions, support, or service.
Solid knowledge of state-specific regulations and system/procedural support for insurance or brokerage products.
Solid knowledge and application of underwriting, servicing or billing guidelines.
Demonstrated experience using reference materials, reading policy language, and processing rules and procedures.
Demonstrated written and verbal communication skills.
Additional Skills and Knowledge
Candidates with 1+ years of experience are encouraged to apply.
Call center (or similar) experience is beneficial.
Licenses
not applicable
Travel Requirements
Up to 10%.
Physical Requirements
Work that primarily involves sitting/standing.
Working Conditions
Not applicable.
We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Apply Now
In this hybrid role, you will be expected to work a minimum of 10 days per month from the following office locations Candidates must reside within a 50-70 mile radius of one of the following locations: Madison, WI 53783; Boston, MA 02110 (35 miles), Denver, CO 80112; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034;
Work schedule is Monday-Friday 7am-7pm cst. Schedules are rotated to provide phone coverage to 7pm.
Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.
On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.
Compensation range will be determined by geographic location.
Due to high interest, the position may close quickly. Apply promptly to ensure your application is considered.
Position Compensation Range:
$25.00 - $33.65
Pay Rate Type:
Hourly
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Primary Accountabilities
Take 40-70 calls a day serving policies for agents/holders
You will research complex inquiries from customers or agents.
Mentor others and resolve complex issues.
Assist with special projects, system testing, and on-the-job training.
Demonstrated experience providing customer-driven solutions or support.
Solid knowledge of state-specific regulations and system/procedural support for insurance or brokerage products.
Solid knowledge and application of underwriting, servicing or billing guidelines.
Demonstrated experience using reference materials, reading policy language, and processing rules and procedures.
Demonstrated written and verbal communication skills
Specialized Knowledge & Skills Requirements
Demonstrated experience providing customer-driven solutions, support, or service.
Solid knowledge of state-specific regulations and system/procedural support for insurance or brokerage products.
Solid knowledge and application of underwriting, servicing or billing guidelines.
Demonstrated experience using reference materials, reading policy language, and processing rules and procedures.
Demonstrated written and verbal communication skills.
Additional Skills and Knowledge
Candidates with 1+ years of experience are encouraged to apply.
Call center (or similar) experience is beneficial.
Licenses
not applicable
Travel Requirements
Up to 10%.
Physical Requirements
Work that primarily involves sitting/standing.
Working Conditions
Not applicable.
We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Apply Now