Senior Operations Manager – Global Fulfillment
Job Description:
• Develop the global strategy for where, when, and how to operate fulfillment capabilities as the company enters new international markets
• Assess build vs. partner decisions, including use of third-party warehouses, 3PLs, or contract fulfillment providers
• Lead the end-to-end execution of new fulfillment operations, including:
• Company-owned fulfillment centers (site readiness, process design, staffing, and go-live)
• Third-party fulfillment or storage partners (selection, onboarding, operating model definition, and performance management)
• Translate strategic plans into clear execution roadmaps with timelines, owners, and success metrics
• Ensure new operations launch on time, within budget, and at defined service levels
• Design and implement core fulfillment KPIs (e.g., on-time ship, on-time delivery, order cycle time, cost efficiency)
• Build reporting mechanisms and operating rhythms to track performance and drive accountability
• Use data to identify bottlenecks & prioritize improvements
• Diagnose inefficiencies in the current fulfillment operation and develop a clear, prioritized improvement plan
• Redesign processes that are manual, fragmented, or outdated to improve throughput, accuracy, and scalability
• Drive change management on the ground, working closely with operators and frontline leaders
Requirements:
• 8–12+ years of experience in strategy, operations, supply chain, logistics, or fulfillment environments
• Proven experience launching or scaling physical operations (warehouses, fulfillment centers, manufacturing sites, or similar)
• Strong analytical skills with demonstrated experience building and using operational metrics
• Background in high-growth or scaling organizations
• Comfortable leading complex, ambiguous initiatives with multiple stakeholders
• Ability to balance strategic thinking with hands-on execution in fast-moving environments
• Global or international operations experience (Nice to Have)
• Experience leading facility moves or major operational transitions (Nice to Have)
Benefits:
• healthcare
• dental
• mental health support
• parental planning resources
• retirement savings options
• generous paid time off
Apply Now
Apply Now
• Develop the global strategy for where, when, and how to operate fulfillment capabilities as the company enters new international markets
• Assess build vs. partner decisions, including use of third-party warehouses, 3PLs, or contract fulfillment providers
• Lead the end-to-end execution of new fulfillment operations, including:
• Company-owned fulfillment centers (site readiness, process design, staffing, and go-live)
• Third-party fulfillment or storage partners (selection, onboarding, operating model definition, and performance management)
• Translate strategic plans into clear execution roadmaps with timelines, owners, and success metrics
• Ensure new operations launch on time, within budget, and at defined service levels
• Design and implement core fulfillment KPIs (e.g., on-time ship, on-time delivery, order cycle time, cost efficiency)
• Build reporting mechanisms and operating rhythms to track performance and drive accountability
• Use data to identify bottlenecks & prioritize improvements
• Diagnose inefficiencies in the current fulfillment operation and develop a clear, prioritized improvement plan
• Redesign processes that are manual, fragmented, or outdated to improve throughput, accuracy, and scalability
• Drive change management on the ground, working closely with operators and frontline leaders
Requirements:
• 8–12+ years of experience in strategy, operations, supply chain, logistics, or fulfillment environments
• Proven experience launching or scaling physical operations (warehouses, fulfillment centers, manufacturing sites, or similar)
• Strong analytical skills with demonstrated experience building and using operational metrics
• Background in high-growth or scaling organizations
• Comfortable leading complex, ambiguous initiatives with multiple stakeholders
• Ability to balance strategic thinking with hands-on execution in fast-moving environments
• Global or international operations experience (Nice to Have)
• Experience leading facility moves or major operational transitions (Nice to Have)
Benefits:
• healthcare
• dental
• mental health support
• parental planning resources
• retirement savings options
• generous paid time off
Apply Now
Apply Now