Senior Media Operations Manager

Location: Hybrid; Chicago or New York City preferred About the Role: Media Mogul is seeking a Senior Media Operations Manager to join our growing team. This hybrid position is based in Chicago or New York (preferred). As a Senior Media Operations Manager, you’ll play a pivotal role in the strategic planning, day-to-day management, and performance of client media campaigns across a variety of industries. Reporting to the VP of Media, you’ll serve as a key partner in driving campaign success — taking ownership of major workstreams, managing day-to-day execution, and ensuring that campaigns deliver on client objectives. This is a highly hands-on role where you’ll work directly in the platforms — trafficking, monitoring, and optimizing campaigns — while also contributing to broader media strategies, insights, and client communications. You’ll collaborate closely with Data Analytics & Product, Business Development, Media Operations, and Finance to ensure every campaign runs smoothly and meets performance goals. The ideal candidate is equal parts strategic and tactical: someone who thrives in the details, takes initiative, and can confidently support both internal teams and clients with thoughtful, data-informed recommendations. Key Responsibilities: • Partner with the Media Supervisor to develop and lead campaign strategy, execution, and optimization across all digital and traditional channels. • Serve as the primary point of contact for day-to-day client and vendor communication, driving alignment on goals, strategy, pacing, and performance. • Partner with Data Analytics and Business Development teams to recommend media opportunities for current clients, leverage analytics capabilities, identify client growth opportunities, and ensure seamless project delivery. • Oversee and manage campaign builds, trafficking, optimizations, and performance analysis to ensure flawless execution and delivery against KPIs. • Lead the implementation and management of company tools and other media management systems to maintain data accuracy and workflow efficiency. • Provide ongoing campaign reporting and measurement across online and offline channels, ensuring consistency, accuracy, and actionable insights. • Maintain key performance metrics and deliver timely, data-driven recommendations to enhance campaign results. • Make strategic optimization decisions and own campaign direction based on performance data and client business objectives. • Lead client presentations and internal documentation showcasing strategy, performance, and key learnings. • Lead vendor negotiations and establish strategic partnerships to maximize campaign budgets and media value. • Instill best practices and help identify opportunities to enhance current processes and tools. • Drive innovation in media planning and buying practices, taking calculated risks to uncover new opportunities while inspiring and guiding team members toward excellence. • Leverage expert-level proficiency across major media platforms including Programmatic DSPs, Google Analytics, Social (Facebook/Instagram, TikTok, etc.), Search (Google Ads/Bing), Video (YouTube), Connected TV, Digital Out-of-Home (Vistar/AdQuick), and 3rd party ad servers to drive campaign performance. • Perform additional responsibilities as assigned to support team and client objectives. Who You Are: Experience, Education & Certification: • 4+ years in digital/traditional media or agency account management • Bachelor’s degree Marketing or related field required • Certifications such as TTD, Meta Blueprint and Google Ads is a plus Leadership & Strategic Thinking • A proactive, visionary leader who drives strategy, inspires teams, and ensures campaigns deliver measurable impact. • Comfortable taking calculated risks, challenging the status quo, and pivoting quickly to capitalize on new opportunities. • Leads by example—guides and mentors team members, providing strategic input while remaining hands-on in campaign planning, execution, and optimization. • Demonstrates the ability to translate client business objectives into actionable, results-driven media strategies. Analytical Skills • Highly data-driven with a deep understanding of campaign performance, KPIs, and optimization levers. • Strong analytical and problem-solving abilities, with experience interpreting complex datasets to inform strategy and decision-making. • Experienced in media planning, buying, and performance reporting, with the ability to recommend actionable insights and improvements. Client, Interpersonal & New Business Skills • Exceptional communicator and relationship-builder, able to influence and collaborate with clients, internal stakeholders, and cross-functional teams at all levels. • Skilled at managing multiple accounts, priorities, and deliverables, ensuring alignment with strategic objectives and timelines. • Proactive, confident, and adaptable; thrives in a fast-paced, dynamic agency environment while maintaining a positive “can-do” attitude. • Comfortable navigating ambiguity and shifting priorities, with the ability to anticipate client needs and respond with strategic solutions. • Passionate about media, advertising, and industry innovation, and staying ahead of trends to deliver competitive advantage for clients. • Experienced in supporting new business initiatives, contributing to pitches, proposals, and identifying opportunities for account growth and expansion. Technical & Operational Expertise • Hands-on experience with social media ad platforms, programmatic DSPs, media management systems, and other industry tools. • Proficient in campaign tracking, pixel implementation, creative trafficking, and cross-channel optimization. • Skilled in performance measurement and reporting across digital and traditional channels, including programmatic, search, social, video, CTV, native, DOOH, and more. • Strong working knowledge of project management and collaboration tools (e.g., Asana). • Demonstrates operational excellence while balancing strategic oversight and hands-on execution. Why This Role Matters: By embodying our pillars of ACCONTABILITY, INNOVATION, TEAMWORK, PROACTIVITY, and CUSTOMER OBSESSION you will directly contribute to agency growth through: • Creating integrated, data-driven campaign strategies that maximize client ROI across traditional and digital channels while building lasting client relationships • Developing innovative cross-platform approaches that adapt to evolving media landscapes and emerging opportunities in social, programmatic, and connected TV • Proactively identifying growth opportunities for current clients through strategic upselling and budget optimization, directly contributing to agency revenue expansion • Strengthening our client service excellence by mentoring junior talent and implementing process improvements that scale our account management capabilities You will have the opportunity to help shape this role while sharing knowledge across teams and contributing to our company's forward-thinking culture. We have already seen tremendous growth, but we are still early on in our journey. If you are ambitious, have an analytical mindset, and are passionate about making a significant impact in redefining the future of marketing while driving Media Mogul's continued success, we are excited to hear from you. Mogul & Co. believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Mogul & Co. will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Benefits & Perks: • Comprehensive medical, vision, dental, life, HSA, and disability benefits from day one of employment • Wellbeing programs include, but are not limited to primary care support, mental health services, pet wellness, and behavioral health • Unlimited PTO • Paid parental leave • 401(k) retirement plan • Company bonuses or sales commissions • Equity compensation Apply tot his job