Senior Manager - Telecom

Company OverviewJoin us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!Job Requirements:• Day- to – day PBX technical support (MACs, Voice Mail, Call Accounting, ACD reporting)• ACD Call flow application programming of splits, vectors, and trunking• On-site hardware support for Avaya ACD/PBX and Predictive Dialer’s, Verint Impact 360, circuits, multiplexers and CSU/DSU’s, and other servers / equipment in the SLC data room• Second level corporate problem escalation for Avaya ACD/PBX, Predictive Dialer, Verint Impact 360, Voice/Data network circuits, call analysis/investigation• Ongoing assessment of Avaya ACD/PBX, Predictive Dialer, Verint Impact 360, including assisting the Telecom Manager with planning, upgrades, design, capacity monitoring, programming and documentation support• Voice systems troubleshooting, installs, moves and changes• Assist with voice network design, planning and support• Assist with ACD Call Center hardware/software design and support• Escalation and resource of additional vendor labor support when necessaryQualifications:• Dynamic and dependable• Ability to work under high pressure• Excellent interpersonal and communication skills• Integrity and drive• Energetic and Enthusiastic• Prompt and fast paced• Bachelor’s in Computer Science• 5 – 7 Year experience in PBX Administration• Experience with Avaya G3R/Si, 8700, 8300, G700, Intuity, Audix, CMS, Definity• Broad background in Avaya IP Telephony (Media Servers & Media Gateway)If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

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