Senior Manager, Technical Program Management, Community Support...
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join...
A person in this role will partner with our Community Support organization. Our Community Support Platform (CSP) team is responsible for the world-class technology, architecture, and solutions that power Airbnb's global community support operations. These products and solutions support our customers, front line agents, and the operations teams and are a key driver of enabling Airbnb's core business. You will have an opportunity to impact every person who travels or hosts on Airbnb. This role is deeply cross-organization, as projects will span across a wide surface area, and building positive relationships across a multitude of technical teams will be essential to the success of this leader.
The Difference You Will Make
Our team of TPMs demonstrate ownership, apply skills in whatever combination necessary, make order out of chaos to achieve the desired outcome. We work hard to ensure teams understand what they have to deliver and by when. We are responsible for aligning teams, identifying or highlighting dependencies, recognizing and resolving ambiguity, setting expectations, anticipating risk, identifying and removing roadblocks, and ensuring the desired business goals are achieved. We are looking for people who share our passion for tackling complexity head-on while building a world class team of Technical Program Managers.
A Typical Day
Collaborate with leaders across the organization to manage and continuously optimize delivery activities and processes. Create alignment on strategies and roadmaps, and ensure effective prioritization / trade-offs against overall strategy and organizational constraints
Maintain a portfolio view of programs and ensure senior leadership has sufficient visibility into execution status, issues, and decisions to ensure continued alignment
Partner with cross-functional leaders to proactively understand their needs and opportunities for your team; offer a strategic perspective, sound judgment, and attention to detail to aid in achieving practical business impact
Build and maintain a high-performance culture- you will be responsible for developing a team of TPMs, providing continual feedback, coaching and career growth for direct reports
Help scale your team's impact by favoring automation over manual work, setting realistic goals and expectations with stakeholders, and up-leveling TPM skills
Provide executional guidance and support for your teams projects by helping simplify the technically complex, unblocking teams, identifying risks and opportunities
Partner with your peers leading other TPM teams to strengthen the craft
As needed, hands on management of large, complex, strategic programs
Your Expertise
Strong technical program management background, with demonstrated experience leading large projects preferably in the Customer Support domain
Technical experience with Artificial Intelligence.
Experience leading and mentoring a team of TPMs, creating a culture of inclusiveness and sustainability
Organizational leadership, with an ability to collaborate with and influence teams across boundaries
Self-motivated, curious, proactive with a proven ability to adapt to changes
Experience working in a highly cross-functional environment where communication with multiple groups is imperative
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role youre applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care Of You
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$224,000$280,000 USD
Apply Now
The Community You Will Join...
A person in this role will partner with our Community Support organization. Our Community Support Platform (CSP) team is responsible for the world-class technology, architecture, and solutions that power Airbnb's global community support operations. These products and solutions support our customers, front line agents, and the operations teams and are a key driver of enabling Airbnb's core business. You will have an opportunity to impact every person who travels or hosts on Airbnb. This role is deeply cross-organization, as projects will span across a wide surface area, and building positive relationships across a multitude of technical teams will be essential to the success of this leader.
The Difference You Will Make
Our team of TPMs demonstrate ownership, apply skills in whatever combination necessary, make order out of chaos to achieve the desired outcome. We work hard to ensure teams understand what they have to deliver and by when. We are responsible for aligning teams, identifying or highlighting dependencies, recognizing and resolving ambiguity, setting expectations, anticipating risk, identifying and removing roadblocks, and ensuring the desired business goals are achieved. We are looking for people who share our passion for tackling complexity head-on while building a world class team of Technical Program Managers.
A Typical Day
Collaborate with leaders across the organization to manage and continuously optimize delivery activities and processes. Create alignment on strategies and roadmaps, and ensure effective prioritization / trade-offs against overall strategy and organizational constraints
Maintain a portfolio view of programs and ensure senior leadership has sufficient visibility into execution status, issues, and decisions to ensure continued alignment
Partner with cross-functional leaders to proactively understand their needs and opportunities for your team; offer a strategic perspective, sound judgment, and attention to detail to aid in achieving practical business impact
Build and maintain a high-performance culture- you will be responsible for developing a team of TPMs, providing continual feedback, coaching and career growth for direct reports
Help scale your team's impact by favoring automation over manual work, setting realistic goals and expectations with stakeholders, and up-leveling TPM skills
Provide executional guidance and support for your teams projects by helping simplify the technically complex, unblocking teams, identifying risks and opportunities
Partner with your peers leading other TPM teams to strengthen the craft
As needed, hands on management of large, complex, strategic programs
Your Expertise
Strong technical program management background, with demonstrated experience leading large projects preferably in the Customer Support domain
Technical experience with Artificial Intelligence.
Experience leading and mentoring a team of TPMs, creating a culture of inclusiveness and sustainability
Organizational leadership, with an ability to collaborate with and influence teams across boundaries
Self-motivated, curious, proactive with a proven ability to adapt to changes
Experience working in a highly cross-functional environment where communication with multiple groups is imperative
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role youre applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care Of You
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$224,000$280,000 USD
Apply Now