senior manager, Digital and Loyalty - International Brand (Hybrid - U.S.)
About the position As a Senior Manager on the International Brand team, you will lead loyalty and personalization strategy consultation and support for our international business units (China, Japan, Asia Pacific, EMEA, Latin America & Caribbean). Your work will elevate the customer experience for international to maximize business and brand impact. You are a loyalty expert who is service and strategically minded with a bias for action. You are data-driven, organized, and have an insatiable curiosity and passion for international business and culture. Responsibilities • Develop and drive strategic loyalty and personalization direction for global, regional, and market programming and initiatives. • Inspire and influence others through partnership with international support teams, regions and markets to drive meaningful actions to reach their full potential. • Develop and evolve standards and best practices for the development, launch, and optimization of loyalty and personalization programs and experiences. • Manage and optimize global information sharing communication channels and processes, enabling visibility and coordination between regions to inform strategies and decision making. Requirements • Experience working on consumer loyalty programs, including loyalty marketing and personalization, 3+ years. • Experience in client service in an agency, consulting, or business development capacity, 3+ years. • Ability to handle ambiguity while still translating ideas and/or problems to solve into action. • Ability to develop recommendations and guidance grounded in data, insights, and learnings. • Ability to develop project plans and independently manage execution in a cross-functional environment. • Ability to communicate clearly and concisely, both orally and in writing, with a diverse set of stakeholders, including leadership. • Ability to build trust, credibility, and strong relationships with cross-functional partners at all levels within the organization. • Bachelor's degree or equivalent related work experience; MBA preferred. Benefits • Access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. • Short-term and long-term disability. • Paid parental leave. • Family expansion reimbursement. • Paid vacation from date of hire. • Sick time (accrued at 1 hour for every 25 hours worked). • Eight paid holidays and two personal days per year. • Participation in a 401(k) retirement plan with employer match. • Discounted company stock program (S.I.P.). • Starbucks equity program (Bean Stock). • Incentivized emergency savings and financial well-being tools. • 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University’s online program. • Student loan management resources and access to other educational opportunities. • Backup care and DACA reimbursement. Apply tot his job