**Senior Manager, Customer and Brand Strategic Insights – Drive Business Growth with Data-Driven Insights**
Are you a seasoned marketing professional with a passion for driving business growth through data-driven insights? Do you thrive in a fast-paced, dynamic environment where creativity and innovation meet cutting-edge technology? Look no further than arenaflex, a global leader in the payments industry, where you'll have the opportunity to join a diverse community of marketers who are shaping the future of customer experience.
At arenaflex, we're committed to backing our customers, communities, and colleagues with an unwavering commitment to excellence. Our team is dedicated to creating a career journey that's unique and meaningful to each individual, with benefits, programs, and flexibility that support personal and professional growth. As a Senior Manager of Customer and Brand Strategic Insights, you'll be part of a global brand strategy and insights team that's responsible for driving business growth through customer-centric insights.
**About arenaflex**
arenaflex is a global leader in the payments industry, with a rich history of innovation and customer-centricity. Our team is passionate about creating a world where people and businesses can progress in incredible ways, and we're committed to delivering the world's best customer experience every day. With a diverse community of colleagues from around the world, we're a place where creativity, inspiration, and collaboration come together to drive business growth.
**Key Responsibilities**
As a Senior Manager of Customer and Brand Strategic Insights, you'll be responsible for leading the development of customer and brand strategic insights that drive business growth. Your primary responsibilities will include:
* Measuring customer satisfaction (e.g. NPS, OSAT) in the context of product and brand experiences, linking results to demonstrable business outcomes, and enabling a system to close the customer feedback and retention loop.
* Expanding the enterprise customer knowledge base by complementing proprietary data and insights with reporting of publicly issued, syndicated data.
* Commissioning custom research and analyses to inform business opportunities to maximize efficiency and growth among strategic customer and business segments, improve customer experiences, and deepen loyalty.
* Partnering closely with Strategy and Planning partners to deliver powerful customer insights that help inform decision making and investment strategies.
* Managing research agency partners and work-flow to ensure quality and accuracy, cost efficiency, and timely completion of deliverables.
* Contributing to a culture of innovation by finding new and better ways of doing things: identifying, creating, and employing innovative research and operational approaches.
**Qualifications**
To be successful in this role, you'll need to have:
* A Bachelor's degree plus a minimum of 7 years of experience in consumer insights or market research related roles.
* Hands-on experience in quantitative, qualitative, and experimental research methods, with the ability to design and lead execution of the research from the ground up.
* Strong research report writing, presentation, and "story telling" skills, with the ability to translate research findings into compelling and actionable recommendations for the business.
* Strong skills in software required to analyze data and produce reports (Excel, PowerPoint).
* Comfortable utilizing and interpreting statistical methods of data analyses (significance testing, cluster/segmentation analysis, regressions/driver modeling, etc.).
* Exceptional leadership behaviors, including a can-do attitude, effective communication, and strong planning and organization skills.
* Experience managing customer sentiment measurement programs or large-scale global tracking studies (NPS, OSAT) is a plus.
* Experience with data visualization software (Qualtrics, Tableau) is a plus.
**Preferred Qualifications**
* A mix of research vendor/agency and client-side experience.
* Marketing or market research related post-graduate degree.
* Experience managing customer sentiment measurement programs or large-scale global tracking studies (NPS, OSAT).
* Experience with data visualization software (Qualtrics, Tableau).
**Work Environment and Culture**
At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our team is passionate about innovation, creativity, and collaboration, and we're dedicated to delivering the world's best customer experience every day. With a flexible working model that includes hybrid, onsite, and virtual arrangements, you'll have the freedom to work in a way that suits your needs and style.
**Compensation and Benefits**
We offer a competitive salary range of $80,000.00 to $155,000.00 annually, plus bonus and benefits. Our benefits package includes:
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability benefits
* Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
* 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
* Access to arenaflex Marketing U, a unique learning and development program built for marketers, by marketers.
**How to Apply**
If you're a motivated and experienced marketing professional who is passionate about driving business growth through data-driven insights, we'd love to hear from you. Please apply through our website, and don't forget to include your resume, cover letter, and any relevant work samples.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
**Know Your Rights**
US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters
At arenaflex, we're committed to backing our customers, communities, and colleagues with an unwavering commitment to excellence. Our team is dedicated to creating a career journey that's unique and meaningful to each individual, with benefits, programs, and flexibility that support personal and professional growth. As a Senior Manager of Customer and Brand Strategic Insights, you'll be part of a global brand strategy and insights team that's responsible for driving business growth through customer-centric insights.
**About arenaflex**
arenaflex is a global leader in the payments industry, with a rich history of innovation and customer-centricity. Our team is passionate about creating a world where people and businesses can progress in incredible ways, and we're committed to delivering the world's best customer experience every day. With a diverse community of colleagues from around the world, we're a place where creativity, inspiration, and collaboration come together to drive business growth.
**Key Responsibilities**
As a Senior Manager of Customer and Brand Strategic Insights, you'll be responsible for leading the development of customer and brand strategic insights that drive business growth. Your primary responsibilities will include:
* Measuring customer satisfaction (e.g. NPS, OSAT) in the context of product and brand experiences, linking results to demonstrable business outcomes, and enabling a system to close the customer feedback and retention loop.
* Expanding the enterprise customer knowledge base by complementing proprietary data and insights with reporting of publicly issued, syndicated data.
* Commissioning custom research and analyses to inform business opportunities to maximize efficiency and growth among strategic customer and business segments, improve customer experiences, and deepen loyalty.
* Partnering closely with Strategy and Planning partners to deliver powerful customer insights that help inform decision making and investment strategies.
* Managing research agency partners and work-flow to ensure quality and accuracy, cost efficiency, and timely completion of deliverables.
* Contributing to a culture of innovation by finding new and better ways of doing things: identifying, creating, and employing innovative research and operational approaches.
**Qualifications**
To be successful in this role, you'll need to have:
* A Bachelor's degree plus a minimum of 7 years of experience in consumer insights or market research related roles.
* Hands-on experience in quantitative, qualitative, and experimental research methods, with the ability to design and lead execution of the research from the ground up.
* Strong research report writing, presentation, and "story telling" skills, with the ability to translate research findings into compelling and actionable recommendations for the business.
* Strong skills in software required to analyze data and produce reports (Excel, PowerPoint).
* Comfortable utilizing and interpreting statistical methods of data analyses (significance testing, cluster/segmentation analysis, regressions/driver modeling, etc.).
* Exceptional leadership behaviors, including a can-do attitude, effective communication, and strong planning and organization skills.
* Experience managing customer sentiment measurement programs or large-scale global tracking studies (NPS, OSAT) is a plus.
* Experience with data visualization software (Qualtrics, Tableau) is a plus.
**Preferred Qualifications**
* A mix of research vendor/agency and client-side experience.
* Marketing or market research related post-graduate degree.
* Experience managing customer sentiment measurement programs or large-scale global tracking studies (NPS, OSAT).
* Experience with data visualization software (Qualtrics, Tableau).
**Work Environment and Culture**
At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our team is passionate about innovation, creativity, and collaboration, and we're dedicated to delivering the world's best customer experience every day. With a flexible working model that includes hybrid, onsite, and virtual arrangements, you'll have the freedom to work in a way that suits your needs and style.
**Compensation and Benefits**
We offer a competitive salary range of $80,000.00 to $155,000.00 annually, plus bonus and benefits. Our benefits package includes:
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability benefits
* Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
* 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
* Access to arenaflex Marketing U, a unique learning and development program built for marketers, by marketers.
**How to Apply**
If you're a motivated and experienced marketing professional who is passionate about driving business growth through data-driven insights, we'd love to hear from you. Please apply through our website, and don't forget to include your resume, cover letter, and any relevant work samples.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
**Know Your Rights**
US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters