Senior L&D Specialist, Enterprise Program Trainer
Job Description: • Deliver live, webinar, and virtual enablement aligned to retailer/partner launch plans, coordinating localization readiness and calendars. • Coordinate with agency vendor trainers and ensure readiness to deliver Enterprise training to retail and healthcare partners. Facilitate Train‑the‑Trainer (TTT) and trainer certification; host recurring trainer forums/syncs to share best practices and roadmap updates. • Curate and maintain a Retail & Enterprise Enablement Playbook/Toolkit (talk tracks, demo flows, SOPs, quick guides); ensure alignment with Help Center, internal KB, and LMS via cross‑functional partners. • Teach program‑specific workflows and SLAs (e.g., help‑desk‑to‑help‑desk, routing/identification, program nuance) in close partnership with Enterprise Support operations and reporting requirements. • Support product/feature/program launches with just‑in‑time enablement and trainer readiness communications. • Coordinate with internal content teams and/or agency vendors for content development, localization, and updates; provide facilitation requirements, feedback, and quality checks. • Track enablement outcomes (attendance, certification, knowledge checks, feedback) and share insights with Enterprise Support, Retail PMO, RevOps/Sales, Product, and Content to drive continuous improvement. Requirements: • 8+ years of related experience in partner/retail, B2B enablement, or corporate training at scale. • Demonstrated success delivering TTT and trainer certification for global stakeholders; excellent live facilitation and virtual classroom skills across time zones and audiences (retail, distributor, enterprise). • Experience operating with instructional designers and/or agency vendors; able to set delivery plans, readiness gates, and quality criteria without directly authoring e‑learning packages. • Evidence of KPI‑driven enablement: translating operational requirements and signals (SOPs, workflows, SLAs, QA) into practical delivery with measurable outcomes and continuous improvement cycles. Benefits: • Competitive salary and equity packages • Health, dental, vision insurance, and mental health resources • An Oura Ring of your own plus employee discounts for friends & family • 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off • Paid sick leave and parental leave Apply tot his job