**Senior Director, Global Customer Education Services (Remote Eligible) at blithequark**

Are you a visionary leader with a passion for customer education and a knack for driving business growth? Do you have a proven track record of developing and delivering world-class learning experiences that drive meaningful change? If so, we want to hear from you! blithequark is seeking a Senior Director, Global Customer Education Services to lead our Smartsheet University team and help us transform the way our customers learn and succeed. **About blithequark** blithequark is a leading provider of cloud-based work management solutions that help organizations transform the way they work. Our platform unifies collaboration, workflows, and content management into a single flexible, secure, scalable, no-code platform that gives everyone the ability to continuously make an impact. With a growing customer base and a commitment to innovation, we're looking for talented individuals like you to join our team and help us achieve our mission. **Job Summary** As the Senior Director, Global Customer Education Services, you will be responsible for leading and inspiring a growing team that designs and delivers compelling and impactful learning experiences to our customers and partners. You will help re-imagine the customer learning journey by creating a world-class learning program that spans modalities and skills. This program will develop a global workforce of blithequark ambassadors with the ability to achieve meaningful change. **Key Responsibilities** * Lead the global content and learning strategy for customer training and enablement for blithequark products and solutions * Own the development and delivery of learning experiences for all blithequark products * Lead and energize a high-performing organization, set a clear vision, and establish a culture of continuous improvement to drive a team of Learning Experience Designers, Instructional designers, and professional trainers to deliver timely, relevant, comprehensive, and effective curricula for diverse audience profiles and segments * Be responsible for delivering a world-class learner experience, including learners' journey, programs, and offerings, LMS/LXP systems, processes, and policies, and digital touchpoints * Partner closely with Marketing to execute on the strategy and brand of blithequark certifications as synonymous with Project, Program Management (PPM) expertise * Establish, monitor, and achieve key financial and non-financial performance metrics for the Learning function to ensure the program is delivering to brand, community, marketing, and sales goals * Make Smartsheet University integral to the Marketing, Sales, Engineering, and Customer Success organizations to retain and expand the customer base * Manage cross-functional interlock and lead strategic and operational interlock with Marketing, Sales, Sales Operations, Engineering, and Customer Success * Partner and align effectively with the Channels team to expand the competency, capacity, and capability of the partner ecosystem * Innovate with blended learning solutions while aligning with blithequark's overall knowledge and enablement strategy, including documentation, self-help, and community * Lead the business-level implementation, enhancement, and support of a Learning Management System in coordination with the global, enterprise-wide effort **Essential Qualifications** * Strong business acumen and prior SaaS/Enterprise Software Customer Training leadership experience * Excellent collaborator and communicator within and across various levels of the organization * Strong track record for growing revenue with P&L experience * Proven leadership skills in motivating and inspiring a team * Experience designing, managing blended learning and certification programs * Strong balance of strategic and execution skills * BA/BS degree required. Advanced degree a plus * Minimum of 10 years relevant experience **Highly Desirable Qualifications** * Experience creating market value for a Software Certification similar to Cisco/MSFT/VMware/etc * Experience creating partner/channel momentum for paid training and certification * Experience in bundling of training and certification into overall company packages as seen at Workday/SFDC/MSFT * Experience deploying business rules with internal stakeholders to embed training and certifications in license transactions via attach and accounting rules **Perks and Benefits** * HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees * Equity - Restricted Stock Units (RSUs) for eligible roles * Lucrative Employee Stock Purchase Program (15% discount) * 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) * Monthly stipend to support your work and productivity * Flexible Time Away Program, plus Incidental Sick Leave * US employees are automatically covered under blithequark-sponsored life insurance, short-term, and long-term disability plans * US employees receive 12 paid holidays per year * Up to 24 weeks of Parental Leave * Personal paid Volunteer Day to support our community * Opportunities for professional growth and development including access to LinkedIn Learning online courses * Company Funded Perks, including a counseling membership, local retail discounts, and your own personal blithequark account * Teleworking options from any registered location in the U.S. (role specific) **Compensation** * California & New York: $189,000 - $264,600 * All other US States: $175,000 - $245,000 **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. **About Our Culture** At blithequark, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At blithequark, we welcome diverse perspectives and people who aren't afraid to be innovative—join us! **How to Apply** If you're a motivated and experienced leader who is passionate about customer education and driving business growth, we want to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you and learn more about your qualifications and experience. Apply for this job