Senior Director, AMS Partner Operations

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Key Responsibilities: Strategic Leadership & Planning • Develop and execute comprehensive partner operations strategies aligned with large, complex deal cycles and overall AMS GTM objectives. • Partner with AMS Partner Sales executive leadership and cross-functional teams to influence business direction and identify new growth opportunities. • Support and drive AMS Channel forecasting, planning, and prioritization cycles, ensuring accuracy and strategic alignment, including resource allocation. • Serve as a thought leader, innovating and optimizing business processes and partner framework approaches. AMS Partner GTM Initiatives & Operations Management • Oversee AMS partner operational initiatives, including process improvement, workflow optimization, and enablement of internal and partner teams for scalable growth and productivity. • Build, document, and maintain operational playbooks, standard operating procedures, and reporting frameworks for AMS partner GTM activities. • Ensure partner compliance with agreements and internal controls, including risk mitigation and regulatory adherence. • Lead cross-functional working groups and manage complex, strategic initiatives or projects involving multiple stakeholders. Analytics, Reporting & Performance Measurement • Leverage analytics and KPIs to monitor AMS partner and channel performance, deal velocity, and business impact, providing actionable insights for decision-making. • Develop and implement dashboards, reporting tools, and metrics to track and improve the effectiveness of AMS partner programs and AMS partner operational initiatives. • Monitor ROI on AMS partner investments and programs in partnership with Finance and other functions. Collaboration & Change Management • Collaborate with AMS Partner Field GTM teams, AMS Partnership teams, Marketing, Finance, and AMS Customer Success to streamline operations across the partner journey and remove barriers to business success. • Drive adoption of new tools, technologies, and best practices to support partner operations scale and efficiency. • Mentor and enable broader operational excellence initiatives and partner network development, building a strong culture of accountability, innovation, and teamwork. • Focus on integrating AI technologies to enhance partner operations and drive innovation. • Engage with AMS partners to support operational needs, and ensure alignment with business objectives. These responsibilities position the Senior Director, AMS Partner Operations as a key operational and strategic leader focused on maximizing partner-driven outcomes, supporting organizational growth through data-driven execution, and championing best-in-class GTM practices. This is a senior level leadership position, and will manage a team, to drive operational excellence and achieve business objectives. Qualifications To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • 12-15 years of progressive experience in AMS Partner operations with prior partner sales experience an added plus • Strong executive presence and presentation skills • Solid financial/analytical background with an operationally mindset • Demonstrated history of managing data inputs to raise the quality of decision making • Experience building a dispersed Sales Operations organization that continually improves delivery to field sales • Combination of strong intellect, creative problem solving, effective communication with colleagues and willingness to roll up sleeves to improve performance For positions in this location, we offer a base pay of $194,900 - $350,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. • Employee Type: Regular • Region: AMS - North America and Canada • Work Persona: Flexible or Remote Apply tot his job