Senior Delivery Operations Analyst

Remote Full-time
Job Description:
• Model the end to end flow by maintain connection points (Bookings > Backlog > Revenue Burn > Revenue Forecast) with clear driver logic and traceability
• Own monthly variance drivers, focusing on Backlog Burn Rates, Book-to-Bill, start-date shifts, utilization changes, and mix impacts, and update forward assumptions with detailed rationale
• Translate demand into capacity by converting forecasted revenue/burn into role-based supply needs
• Provide insights into Billable vs. Productive Utilization, identify bench pockets and bottlenecks, and recommend rebalancing, redeployments, skills alignment, subcontractor usage before hiring
• Build controls for data quality checks, reconciliation to finance actuals, and a transparent change log of assumptions and driver updates
• Produce a consistent, executive-ready output (metrics, drivers, narrative, risks, recommended actions)

Requirements:
• 10+ years in Strategic Finance, FP&A, Revenue Operations, or Professional Services Operations within Tech/SaaS/Consulting
• Experience building and maintaining driver-based models from scratch
• Strong services business proficiency: backlog, burn, utilization, realization, margin and the operational drivers that move them
• Advanced Excel: builds scalable systems with structured design, dynamic drivers, robust controls, and advanced formulas
• Forecasting techniques such as seasonality, ramp curves, regression, and sensitivity testing
• SQL (preferred): ability to extract/validate inputs from CRM/PSA sources; comfortable with joins, aggregations, and data validation
• BI familiarity (preferred): Tableau/Power BI concepts (metrics, semantic definitions, dashboards, refresh cycles)

Benefits:
• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Professional development opportunities
• Short-term incentives in the form of sales commission plans
• Annual Incentive Plan (AIP)

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