Senior Dealer Operations Specialist

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car. Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment. Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service. Job Description Job Summary Responsible for moderately complex dealer transactions and hands on operations of dealer-related activities. This role involves ensuring the efficient processing of finance applications, monitoring dealer performance, and providing high-level support to both internal teams and dealers. The position will work closely with various departments, including credit, compliance, and legal, to ensure that all dealer operations are compliant with company policies and industry regulations. Essential Functions Process moderately complex dealer transactions, ensuring timely and accurate completion of loan applications, contracts, and other documentation in compliance with company policies and regulatory requirements. Serve as a subject matter expert on dealer operations, providing guidance and support to dealers and internal teams to resolve complex operational issues related to finance applications, payment processing, and documentation. Manage dealer relationships, working to strengthen partnerships by providing exceptional customer service and addressing any issues or concerns in a proactive and efficient manner. Review and approve dealer documentation, ensuring all required information is accurate, complete, and compliant before processing, with an emphasis on complex or high-value transactions. Analyze dealer performance data, identifying trends and opportunities for improvement, and work with dealers to implement solutions that enhance operational efficiency and overall performance. Collaborate with credit, compliance, legal, and other departments to ensure seamless communication and resolution of any issues related to dealer transactions and operations. Assist in the development and implementation of dealer training programs, ensuring dealers are educated on company policies, compliance requirements, and best practices. Monitor and track the progress of dealer applications and transactions, ensuring all tasks are completed on schedule and in accordance with company guidelines. Support the implementation of dealer programs, such as promotional offers, incentive programs, and new financing products, and ensure proper execution across dealer networks. Provide mentorship and training to less experienced Dealer Operations Specialists, helping them develop the skills and knowledge needed to excel in their roles. Ensure compliance with all applicable industry regulations, such as lending laws, consumer protection laws, and internal policies, by conducting audits and reviews of dealer activities. Act as a liaison between the company and dealers for escalated issues, providing timely and effective resolutions to complex problems. Assist in the creation and maintenance of detailed reports and documentation for internal tracking, regulatory audits, and performance reviews. Stay informed on industry trends, regulatory changes, and best practices related to dealer operations, sharing knowledge and insights with the team and dealers. Work with internal teams to identify and implement process improvements aimed at streamlining dealer operations, reducing errors, and enhancing overall efficiency. Ensure the proper handling of sensitive information, ensuring that dealer data is managed securely and in compliance with data privacy laws. Other duties as assigned. Education and Experience Education: High school diploma or equivalent, degree preferred Work Experience: 5+ years in auto finance operations (5+ specialty groups required for specialty teams) Extensive experience in dealer operations, dealership management, or a related field within the automotive finance industry. Strong understanding of automotive financing, dealer agreements, loan processing, and operational functions. Proven ability to manage complex dealer transactions and handle sensitive operational issues with minimal supervision. Exceptional problem-solving skills, with the ability to resolve operational issues quickly and effectively. In-depth knowledge of industry regulations and compliance standards affecting dealer operations, including lending laws, consumer protection guidelines, and internal company policies. Strong analytical skills, with the ability to assess dealer performance, identify areas for improvement, and develop actionable solutions. Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with dealers, internal teams, and external stakeholders. Experience with dealer management software, financial systems, and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Ability to manage multiple priorities and deadlines while maintaining high operational standards and attention to detail. Strong leadership and mentoring skills, with experience training and guiding junior team members. High level of attention to detail, ensuring accuracy and compliance in all aspects of dealer operations. Ability to work independently and take initiative in managing dealer accounts, transactions, and operational processes. A proactive, solution-oriented mindset, with the ability to implement improvements in processes and dealer operations to drive efficiency and satisfaction. Strong customer service orientation, with the ability to address dealer needs and concerns in a professional and effective manner. Ability to handle confidential information with discretion and professionalism, ensuring compliance with data privacy laws and internal security protocols. #LI-Remote Exeter Finance LLC is an Equal Opportunity Employer. Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications and other job-related reasons. 22.90 USD-$29.00