Senior Data Architect – Voice of Customer Analytics & Big Data Solutions (Remote/Hybrid)
---
Join arenaflex: Shape the Future of Customer Insights
Are you ready to be part of something extraordinary? At arenaflex, we believe that every voice matters—especially the voice of our customers. We're not just building a company; we're crafting a movement that prioritizes connection, integrity, and excellence in everything we do. As a global leader in delivering unparalleled customer experiences, arenaflex has established itself as a powerhouse of innovation, financial empowerment, and trust. With millions of customer interactions happening daily across more than 20 countries and in over 10 languages, the data we collect tells stories that shape the future of our business.
Welcome to the arenaflex Customer Listening Team within our Global Services Group, Global Asset and Wealth Management, and Global Corporate Services businesses. We are on a mission to transform how we listen, understand, and act upon customer feedback. If you're passionate about data, innovation, and making a tangible impact, we have the perfect opportunity for you.
About the Role: Senior Data Architect – Voice of Customer
We are seeking a talented and motivated Senior Data Architect to lead the transformation and innovation of our end-to-end Voice of the Customer (VoC) methodology. This is a unique opportunity to work at the intersection of data engineering, customer experience, and cutting-edge technology. You'll be instrumental in building robust data architectures that power real-time insights, enabling decision-makers across the organization to deliver world-class customer experiences.
In this role, you will work closely with product and process owners, subject matter experts from our survey vendor (Qualtrics), and agile technology teams to design, develop, and maintain a state-of-the-art Voice of Customer system. Your expertise will help us process over 5 million customer surveys annually, translating raw feedback into actionable intelligence that drives business growth.
What You'll Do: Key Responsibilities
As a Senior Data Architect at arenaflex, your days will be filled with meaningful challenges and opportunities to innovate. Here's what you can expect:
Architectural Excellence: Design and build robust data model architectures that support optimal data processing and standardized metric definitions across the organization.
Technology Integration: Assist in the development and maintenance of the new Voice of Customer technique sourced from Cornerstone and integrated with the Qualtrics survey and dashboard platform.
Business Alignment: Work closely with application teams to define, frame, and capture business requirements, translating complex needs into elegant technical solutions.
Big Data Innovation: Enable big data and batch/real-time analytical solutions leveraging transformational technologies including Hadoop, HDFS, MapReduce, Hive, Spark, and Python to deliver innovative solutions ensuring data quality and accuracy through intensive testing.
Cross-Functional Collaboration: Partner with colleagues from various business units to prioritize, define, develop, and test data for various use cases as part of the VoC end-to-end process.
Consumer Story Analysis: Power consumer story analysis and elaboration, design and development of software programs, and build automation tools that streamline operations.
Process Optimization: Proactively identify and automate manual tasks to improve quality and efficiency across all data operations.
Performance Enhancement: Offer guidance to enhance competencies and drive efficiency in computing programs using the massive data ecosystem.
What We're Looking For: Qualifications & Skills
Essential Requirements:
Technical Expertise: Hands-on development experience with Hive/Hadoop, PySpark, Python, and Shell scripting languages with a minimum of 3+ years in data-driven projects.
Agile Mindset: Familiarity with Agile methodologies of delivery where small increments of a product are introduced at regular intervals to business groups.
Collaborative Spirit: Experience actively collaborating with relationship managers and product owners to understand functional requirements and convert them into technical deliverables.
Problem-Solving Abilities: Strong analytical skills with the ability to troubleshoot complex data issues and ensure data quality at variable and use-case levels.
Communication Skills: Excellent verbal and written communication skills to articulate technical concepts to non-technical stakeholders.
Preferred Qualifications:
Experience with Qualtrics or similar survey platforms
Knowledge of Voice of Customer methodologies and frameworks
Familiarity with Cornerstone data platforms
Experience in the financial services industry
Understanding of real-time and batch processing architectures
Experience with cloud platforms and data warehousing solutions
Why arenaflex? Our Culture & Values
At arenaflex, we don't just work together—we thrive together. Our culture is built on a foundation of integrity, inclusion, and innovation. We believe that every colleague has the opportunity to contribute to our collective success, and we measure achievement not just by individual contributions but by the impact we have as a team.
Our environment is one where every person is seen, heard, and feels like they belong. We celebrate diversity of thought, background, and perspective because we know that different voices lead to richer insights and better solutions. When you join arenaflex, you become part of a community that values:
Integrity Above All: We do the right thing, even when no one is watching.
Customer Centricity: Every decision we make is guided by the voice of our customers.
Collective Success: We win together, celebrating each other's achievements and learning from our challenges.
Continuous Innovation: We embrace change and constantly seek better ways to serve our customers and each other.
Growth & Development: Your Career Path at arenaflex
We are invested in your future. At arenaflex, your career trajectory is limited only by your ambition. We offer comprehensive career development and education opportunities that help you grow both professionally and personally. Whether you're looking to deepen your technical expertise or explore leadership roles, we provide the resources, mentorship, and opportunities to make it happen.
You'll have access to:
Continuous learning programs and certifications
Mentorship from industry experts
Internal mobility programs
Leadership development workshops
Cross-functional project opportunities
Compensation & Benefits: Rewarding Your Contributions
We believe in recognizing and rewarding the valuable contributions of our team members. At arenaflex, you can expect:
Competitive Base Salaries: Industry-leading compensation that reflects your skills and experience.
Performance Bonuses: Incentive programs that reward your contributions to our collective success.
Financial Wellness: Comprehensive support for economic well-being and retirement planning.
Flexible Work Models: Choose from hybrid, onsite, or fully remote arrangements depending on your role and business needs.
Generous Parental Leave: Support for growing families with generous paid parental leave policies (varies by location).
Health & Wellness: Free access to international on-site health facilities staffed with nurses and doctors (location dependent).
Mental Health Support: Free and confidential counseling aid through our Healthy Minds program.
Work-Life Balance: Flexible arrangements that honor your holistic well-being—physical, financial, and emotional health at every stage of life.
Ready to Make an Impact?
If you're passionate about data, driven by innovation, and committed to delivering exceptional customer experiences, we want to hear from you. Join the arenaflex family and let's lead the way together. This is more than just a job—it's an opportunity to shape the future of customer insights while building a career with a company that values you for who you are.
Apply now and become part of a team that's redefining what's possible in customer experience. At arenaflex, your voice matters, and your contributions will make a difference—not just to our business, but to the millions of customers we serve every day.
Don't miss this opportunity to grow with a global leader. Apply today and start your journey with arenaflex!
Join arenaflex: Shape the Future of Customer Insights
Are you ready to be part of something extraordinary? At arenaflex, we believe that every voice matters—especially the voice of our customers. We're not just building a company; we're crafting a movement that prioritizes connection, integrity, and excellence in everything we do. As a global leader in delivering unparalleled customer experiences, arenaflex has established itself as a powerhouse of innovation, financial empowerment, and trust. With millions of customer interactions happening daily across more than 20 countries and in over 10 languages, the data we collect tells stories that shape the future of our business.
Welcome to the arenaflex Customer Listening Team within our Global Services Group, Global Asset and Wealth Management, and Global Corporate Services businesses. We are on a mission to transform how we listen, understand, and act upon customer feedback. If you're passionate about data, innovation, and making a tangible impact, we have the perfect opportunity for you.
About the Role: Senior Data Architect – Voice of Customer
We are seeking a talented and motivated Senior Data Architect to lead the transformation and innovation of our end-to-end Voice of the Customer (VoC) methodology. This is a unique opportunity to work at the intersection of data engineering, customer experience, and cutting-edge technology. You'll be instrumental in building robust data architectures that power real-time insights, enabling decision-makers across the organization to deliver world-class customer experiences.
In this role, you will work closely with product and process owners, subject matter experts from our survey vendor (Qualtrics), and agile technology teams to design, develop, and maintain a state-of-the-art Voice of Customer system. Your expertise will help us process over 5 million customer surveys annually, translating raw feedback into actionable intelligence that drives business growth.
What You'll Do: Key Responsibilities
As a Senior Data Architect at arenaflex, your days will be filled with meaningful challenges and opportunities to innovate. Here's what you can expect:
Architectural Excellence: Design and build robust data model architectures that support optimal data processing and standardized metric definitions across the organization.
Technology Integration: Assist in the development and maintenance of the new Voice of Customer technique sourced from Cornerstone and integrated with the Qualtrics survey and dashboard platform.
Business Alignment: Work closely with application teams to define, frame, and capture business requirements, translating complex needs into elegant technical solutions.
Big Data Innovation: Enable big data and batch/real-time analytical solutions leveraging transformational technologies including Hadoop, HDFS, MapReduce, Hive, Spark, and Python to deliver innovative solutions ensuring data quality and accuracy through intensive testing.
Cross-Functional Collaboration: Partner with colleagues from various business units to prioritize, define, develop, and test data for various use cases as part of the VoC end-to-end process.
Consumer Story Analysis: Power consumer story analysis and elaboration, design and development of software programs, and build automation tools that streamline operations.
Process Optimization: Proactively identify and automate manual tasks to improve quality and efficiency across all data operations.
Performance Enhancement: Offer guidance to enhance competencies and drive efficiency in computing programs using the massive data ecosystem.
What We're Looking For: Qualifications & Skills
Essential Requirements:
Technical Expertise: Hands-on development experience with Hive/Hadoop, PySpark, Python, and Shell scripting languages with a minimum of 3+ years in data-driven projects.
Agile Mindset: Familiarity with Agile methodologies of delivery where small increments of a product are introduced at regular intervals to business groups.
Collaborative Spirit: Experience actively collaborating with relationship managers and product owners to understand functional requirements and convert them into technical deliverables.
Problem-Solving Abilities: Strong analytical skills with the ability to troubleshoot complex data issues and ensure data quality at variable and use-case levels.
Communication Skills: Excellent verbal and written communication skills to articulate technical concepts to non-technical stakeholders.
Preferred Qualifications:
Experience with Qualtrics or similar survey platforms
Knowledge of Voice of Customer methodologies and frameworks
Familiarity with Cornerstone data platforms
Experience in the financial services industry
Understanding of real-time and batch processing architectures
Experience with cloud platforms and data warehousing solutions
Why arenaflex? Our Culture & Values
At arenaflex, we don't just work together—we thrive together. Our culture is built on a foundation of integrity, inclusion, and innovation. We believe that every colleague has the opportunity to contribute to our collective success, and we measure achievement not just by individual contributions but by the impact we have as a team.
Our environment is one where every person is seen, heard, and feels like they belong. We celebrate diversity of thought, background, and perspective because we know that different voices lead to richer insights and better solutions. When you join arenaflex, you become part of a community that values:
Integrity Above All: We do the right thing, even when no one is watching.
Customer Centricity: Every decision we make is guided by the voice of our customers.
Collective Success: We win together, celebrating each other's achievements and learning from our challenges.
Continuous Innovation: We embrace change and constantly seek better ways to serve our customers and each other.
Growth & Development: Your Career Path at arenaflex
We are invested in your future. At arenaflex, your career trajectory is limited only by your ambition. We offer comprehensive career development and education opportunities that help you grow both professionally and personally. Whether you're looking to deepen your technical expertise or explore leadership roles, we provide the resources, mentorship, and opportunities to make it happen.
You'll have access to:
Continuous learning programs and certifications
Mentorship from industry experts
Internal mobility programs
Leadership development workshops
Cross-functional project opportunities
Compensation & Benefits: Rewarding Your Contributions
We believe in recognizing and rewarding the valuable contributions of our team members. At arenaflex, you can expect:
Competitive Base Salaries: Industry-leading compensation that reflects your skills and experience.
Performance Bonuses: Incentive programs that reward your contributions to our collective success.
Financial Wellness: Comprehensive support for economic well-being and retirement planning.
Flexible Work Models: Choose from hybrid, onsite, or fully remote arrangements depending on your role and business needs.
Generous Parental Leave: Support for growing families with generous paid parental leave policies (varies by location).
Health & Wellness: Free access to international on-site health facilities staffed with nurses and doctors (location dependent).
Mental Health Support: Free and confidential counseling aid through our Healthy Minds program.
Work-Life Balance: Flexible arrangements that honor your holistic well-being—physical, financial, and emotional health at every stage of life.
Ready to Make an Impact?
If you're passionate about data, driven by innovation, and committed to delivering exceptional customer experiences, we want to hear from you. Join the arenaflex family and let's lead the way together. This is more than just a job—it's an opportunity to shape the future of customer insights while building a career with a company that values you for who you are.
Apply now and become part of a team that's redefining what's possible in customer experience. At arenaflex, your voice matters, and your contributions will make a difference—not just to our business, but to the millions of customers we serve every day.
Don't miss this opportunity to grow with a global leader. Apply today and start your journey with arenaflex!