**Senior Customer Success Manager with Italian - Driving Customer Value and Growth at blithequark**

Are you a seasoned customer-facing professional with a passion for building strong relationships and driving business growth? Do you have a proven track record of delivering exceptional customer experiences and driving adoption of complex solutions? If so, we want to hear from you! blithequark is seeking a highly motivated and organized Senior Customer Success Manager with Italian language skills to join our team. **About blithequark** blithequark is a leading provider of innovative solutions that help organizations drive business value and growth. Our team is dedicated to delivering exceptional customer experiences and building long-term relationships with our clients. We are committed to fostering a culture of innovation, collaboration, and continuous learning, and we are seeking a talented Senior Customer Success Manager to join our team. **Your Role and Responsibilities** As a Senior Customer Success Manager at blithequark, you will be responsible for building strong relationships with our customers, ensuring they drive maximum value from our products, and facilitating long-term customer retention and growth. You will lead customers out of implementations and onto broad-scale usage, managing the risks associated with successful adoption to secure renewals. You will be comfortable working independently across all levels within the organization, as well as collaborating with technical and non-technical stakeholders. **Key Responsibilities:** * **Relationship Builder:** Develop and foster strong relationships with stakeholders, from operational teams to executives, ensuring a shared vision of success. * **Technology Business Management Expert:** Learn the TBM value management framework and different blithequark product offerings to understand how these should be leveraged to provide business value. Strive to understand the business problems blithequark can solve in order to best manage the evolution of the customer solution and exceed their expectations, drive user adoption across the customer organizations. * **Execution Leader:** Understand and document the customer's process workflows, develop and maintain the roadmaps and success plans in collaboration with the customer; ensure all relevant metrics are reflective of the customer's health; develop plans to mitigate risks and seize opportunities. * **Strategic Advisor:** Partner with clients to understand their unique challenges and build, agree, then coach customers to deliver against their success plans to ensure achievement of roadmap targets. * **Business Translator:** Work closely with business and operational teams to transform requirements into actionable plans which drive value. * **Customer Advocate:** Represent the customer's needs and concerns internally, ensuring their feedback is heard. * **Problem Solver:** Proactively identify potential issues, before they become problems and coordinate cross-functionally to troubleshoot and resolve in a timely manner. **Required Technical and Professional Expertise** * Proven experience in B2B SaaS environment delivering against operational metrics focused on outcomes and value, adoption and renewal, upsell and expansion * Capable influencer with proven ability to build and maintain strong customer relationships at all levels within enterprise customers across * Proven extensive experience managing a demanding portfolio of customers, driving customer value and adoption through use case and roadmap execution * Proven experience identifying and addressing adoption risks and opportunities * Creative and hands-on - willing to jump in and help manage customers, address challenges, seek win-win outcomes etc. * Team player who will innovate to continue improving the way blithequark serves its customers * Excellent organization, program/project/time management and communication skills * Must speak fluent English and Italian with any additional languages considered a distinct benefit * Ability to travel up to 25% of the time **Preferred Technical and Professional Expertise** * B.A. or B.S., ideally in a technology, engineering or business-related discipline, * Solid experience as a CSM or Technical Account Manager role in a SaaS organization * Experience within IT Finance and/or Technology departments, including Digital teams and the Cloud Center of Excellence * Experience with analytics and big data insights * Experience positioning or selling software and/or services within software industry * One or more of the following knowledge areas is a plus: + PMP and/or Agile Methodology certification or relevant experience + blithequark product knowledge + TBMA certification + FinOps certification + AWS/Azure/GCP practitioner certification **What We Offer** * Competitive salary and bonus structure * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching program * Generous paid time off and holidays * Opportunities for professional growth and development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and organized individual with a passion for building strong relationships and driving business growth, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you! Apply Job! Apply for this job