Senior Customer Lifecycle Manager – Revenue Growth & Retention Strategy for arenaflex’s Global eSIM Platform
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About arenaflex – Pioneering Seamless Connectivity for Travelers
At arenaflex, we are on a mission to redefine how people stay connected while they explore the world. Our flagship eSIM solution eliminates the surprise of roaming fees, offers a sustainable alternative to traditional SIM cards, and empowers travelers to switch networks with a single tap. Recognized by industry experts for excellence, our solution has earned top‑tier accolades and is trusted by millions of users worldwide.
Founded in 2012, arenaflex has grown into a global leader in internet privacy, security, and connectivity. With a workforce of over 1,400 professionals spanning multiple continents, we combine cutting‑edge cybersecurity expertise with innovative consumer products. Our culture is built on curiosity, collaboration, and a relentless drive to create technology that brings people together.
Why This Role Matters
The Customer Lifecycle Manager sits at the heart of our Commercial team, shaping the experiences that turn first‑time users into lifelong advocates. By designing data‑driven engagement strategies, you will directly influence revenue growth, boost customer lifetime value, and help us maintain a competitive edge in the fast‑moving travel‑tech market.
Key Responsibilities
Strategic Planning: Design, implement, and continuously refine end‑to‑end customer lifecycle strategies that drive onboarding, engagement, upselling, cross‑selling, retention, and win‑back initiatives.
Automation & Communication: Build trigger‑based communication flows using a leading marketing automation platform (e.g., Braze, Salesforce, Iterable) across email, in‑app messages, push notifications, and SMS.
Testing & Optimization: Conduct A/B tests, multivariate experiments, and cohort analyses to optimize messaging, offer timing, frequency, and channel mix, aiming to maximize customer value and minimize churn.
Data‑Driven Segmentation: Analyze behavioral, transactional, and demographic data to create granular customer segments and deliver hyper‑personalized experiences.
Cross‑Functional Collaboration: Partner with product, data science, marketing, and sales teams to ensure alignment between growth objectives and exceptional user experience.
Feedback Loop Management: Gather qualitative and quantitative feedback through surveys, NPS, and support interactions; translate insights into actionable improvements.
Industry Insight: Stay ahead of trends in lifecycle marketing, subscription economics, travel technology, and automation best practices; bring innovative ideas to the team.
Performance Reporting: Develop dashboards and regular reports that track key metrics such as churn rate, ARPU, CAC, conversion rates, and customer satisfaction.
Essential Qualifications
3–5 + years of proven experience in Customer Value Management, CRM, or Lifecycle Marketing, preferably within telecom, travel, or subscription‑based SaaS environments.
Hands‑on expertise with marketing automation tools (Braze preferred) and CRM platforms such as Salesforce, Iterable, or comparable solutions.
Strong analytical mindset: proficient in SQL, Excel, or data‑visualization tools (Tableau, Looker, Power BI) to extract insights and drive decisions.
Demonstrated ability to translate data into clear, actionable strategies that deliver measurable revenue impact.
Excellent communication and stakeholder‑management skills; comfortable influencing senior leaders across diverse functions.
Self‑motivated, capable of thriving in a high‑growth, fast‑paced environment with ambiguous challenges.
Preferred Qualifications
Experience in the travel‑tech or eSIM industry, understanding of global roaming regulations, and subscription economics.
Background in statistical testing, predictive modeling, or machine‑learning‑driven segmentation.
Previous exposure to agile product development cycles and rapid iteration processes.
Fluency in multiple languages – an asset for communicating with a worldwide user base.
Core Skills & Competencies
Strategic Thinking: Ability to see the big picture while executing granular tactics.
Customer‑Centric Mindset: Passion for empathetic listening and solving real‑world user pain points.
Data Literacy: Comfort working with large data sets, deriving insights, and presenting findings to non‑technical audiences.
Creative Problem‑Solving: Inventive approach to campaign design, message personalization, and growth hacking.
Collaboration: Proven track record of working effectively across product, engineering, design, and finance teams.
Adaptability: Flexibility to pivot strategies based on market shifts, product updates, or emerging opportunities.
Career Growth & Learning Opportunities
At arenaflex, your development is a priority. You will have access to:
Mentorship programs with senior leaders in product, data, and marketing.
Internal and external training budgets for certifications, conferences, and industry workshops.
Opportunities to lead cross‑functional initiatives, shaping the strategic direction of our global growth engine.
Rotational programs that expose you to other aspects of the business, such as product management, data science, and international expansion.
Work Environment & Culture
Our offices blend modern design with flexible workspaces, encouraging collaboration while respecting deep‑focus time. Remote‑first flexibility means you can work from anywhere, with occasional in‑person gatherings for team building, hackathons, and cultural celebrations.
We celebrate diversity, inclusivity, and curiosity. Every voice matters, and ideas are judged on merit, not tenure. At arenaflex, you’ll join a community of “future shapers,” “restless achievers,” and “honest communicators” who are passionate about building technology that truly connects the globe.
Compensation & Benefits
Competitive Salary: €3,100 – €5,300 gross per month, commensurate with experience and market benchmarks.
Performance Bonuses: Quarterly incentives tied to lifecycle metrics and revenue targets.
Equity Options: Share‑based compensation to align your success with the company’s growth.
Health & Wellness: Private health insurance, on‑site/virtual fitness classes, and mental‑health resources including Calm, Headspace, and therapy sessions.
Generous Time Off: Annual leave plus additional vacation days for tenure, sick leave, and special occasions.
Learning & Development: Unlimited access to online learning platforms, conference attendance budgets, and a library of industry literature.
Product Access: Full use of arenaflex’s suite of connectivity and security products, giving you first‑hand insight into the user experience.
Team Spirit Activities: Regular virtual and in‑person events, game nights, cultural tastings, and surprise gift packages.
Flexibility: Customizable working hours and hybrid work arrangements to suit personal productivity rhythms.
How to Apply
If you are driven by data, love crafting compelling customer journeys, and want to leave a lasting imprint on a product used by travelers worldwide, we want to hear from you. Submit your application today and become a pivotal part of arenaflex’s growth story.
Apply Now
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Apply Now
About arenaflex – Pioneering Seamless Connectivity for Travelers
At arenaflex, we are on a mission to redefine how people stay connected while they explore the world. Our flagship eSIM solution eliminates the surprise of roaming fees, offers a sustainable alternative to traditional SIM cards, and empowers travelers to switch networks with a single tap. Recognized by industry experts for excellence, our solution has earned top‑tier accolades and is trusted by millions of users worldwide.
Founded in 2012, arenaflex has grown into a global leader in internet privacy, security, and connectivity. With a workforce of over 1,400 professionals spanning multiple continents, we combine cutting‑edge cybersecurity expertise with innovative consumer products. Our culture is built on curiosity, collaboration, and a relentless drive to create technology that brings people together.
Why This Role Matters
The Customer Lifecycle Manager sits at the heart of our Commercial team, shaping the experiences that turn first‑time users into lifelong advocates. By designing data‑driven engagement strategies, you will directly influence revenue growth, boost customer lifetime value, and help us maintain a competitive edge in the fast‑moving travel‑tech market.
Key Responsibilities
Strategic Planning: Design, implement, and continuously refine end‑to‑end customer lifecycle strategies that drive onboarding, engagement, upselling, cross‑selling, retention, and win‑back initiatives.
Automation & Communication: Build trigger‑based communication flows using a leading marketing automation platform (e.g., Braze, Salesforce, Iterable) across email, in‑app messages, push notifications, and SMS.
Testing & Optimization: Conduct A/B tests, multivariate experiments, and cohort analyses to optimize messaging, offer timing, frequency, and channel mix, aiming to maximize customer value and minimize churn.
Data‑Driven Segmentation: Analyze behavioral, transactional, and demographic data to create granular customer segments and deliver hyper‑personalized experiences.
Cross‑Functional Collaboration: Partner with product, data science, marketing, and sales teams to ensure alignment between growth objectives and exceptional user experience.
Feedback Loop Management: Gather qualitative and quantitative feedback through surveys, NPS, and support interactions; translate insights into actionable improvements.
Industry Insight: Stay ahead of trends in lifecycle marketing, subscription economics, travel technology, and automation best practices; bring innovative ideas to the team.
Performance Reporting: Develop dashboards and regular reports that track key metrics such as churn rate, ARPU, CAC, conversion rates, and customer satisfaction.
Essential Qualifications
3–5 + years of proven experience in Customer Value Management, CRM, or Lifecycle Marketing, preferably within telecom, travel, or subscription‑based SaaS environments.
Hands‑on expertise with marketing automation tools (Braze preferred) and CRM platforms such as Salesforce, Iterable, or comparable solutions.
Strong analytical mindset: proficient in SQL, Excel, or data‑visualization tools (Tableau, Looker, Power BI) to extract insights and drive decisions.
Demonstrated ability to translate data into clear, actionable strategies that deliver measurable revenue impact.
Excellent communication and stakeholder‑management skills; comfortable influencing senior leaders across diverse functions.
Self‑motivated, capable of thriving in a high‑growth, fast‑paced environment with ambiguous challenges.
Preferred Qualifications
Experience in the travel‑tech or eSIM industry, understanding of global roaming regulations, and subscription economics.
Background in statistical testing, predictive modeling, or machine‑learning‑driven segmentation.
Previous exposure to agile product development cycles and rapid iteration processes.
Fluency in multiple languages – an asset for communicating with a worldwide user base.
Core Skills & Competencies
Strategic Thinking: Ability to see the big picture while executing granular tactics.
Customer‑Centric Mindset: Passion for empathetic listening and solving real‑world user pain points.
Data Literacy: Comfort working with large data sets, deriving insights, and presenting findings to non‑technical audiences.
Creative Problem‑Solving: Inventive approach to campaign design, message personalization, and growth hacking.
Collaboration: Proven track record of working effectively across product, engineering, design, and finance teams.
Adaptability: Flexibility to pivot strategies based on market shifts, product updates, or emerging opportunities.
Career Growth & Learning Opportunities
At arenaflex, your development is a priority. You will have access to:
Mentorship programs with senior leaders in product, data, and marketing.
Internal and external training budgets for certifications, conferences, and industry workshops.
Opportunities to lead cross‑functional initiatives, shaping the strategic direction of our global growth engine.
Rotational programs that expose you to other aspects of the business, such as product management, data science, and international expansion.
Work Environment & Culture
Our offices blend modern design with flexible workspaces, encouraging collaboration while respecting deep‑focus time. Remote‑first flexibility means you can work from anywhere, with occasional in‑person gatherings for team building, hackathons, and cultural celebrations.
We celebrate diversity, inclusivity, and curiosity. Every voice matters, and ideas are judged on merit, not tenure. At arenaflex, you’ll join a community of “future shapers,” “restless achievers,” and “honest communicators” who are passionate about building technology that truly connects the globe.
Compensation & Benefits
Competitive Salary: €3,100 – €5,300 gross per month, commensurate with experience and market benchmarks.
Performance Bonuses: Quarterly incentives tied to lifecycle metrics and revenue targets.
Equity Options: Share‑based compensation to align your success with the company’s growth.
Health & Wellness: Private health insurance, on‑site/virtual fitness classes, and mental‑health resources including Calm, Headspace, and therapy sessions.
Generous Time Off: Annual leave plus additional vacation days for tenure, sick leave, and special occasions.
Learning & Development: Unlimited access to online learning platforms, conference attendance budgets, and a library of industry literature.
Product Access: Full use of arenaflex’s suite of connectivity and security products, giving you first‑hand insight into the user experience.
Team Spirit Activities: Regular virtual and in‑person events, game nights, cultural tastings, and surprise gift packages.
Flexibility: Customizable working hours and hybrid work arrangements to suit personal productivity rhythms.
How to Apply
If you are driven by data, love crafting compelling customer journeys, and want to leave a lasting imprint on a product used by travelers worldwide, we want to hear from you. Submit your application today and become a pivotal part of arenaflex’s growth story.
Apply Now
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Apply Now