Senior Customer Experience Engineer

Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace. Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank. Position Summary We are seeking a Customer Engineer – BI & Analytics with deep expertise in Looker (LookML, dashboards, administration) and modern BI practices. In this role, you’ll serve as a trusted technical advisor for Harness customers, helping them design, optimize, and troubleshoot analytics solutions within our white-labeled Looker integration. This is not a traditional support role. You’ll work directly with enterprise customers to solve complex data challenges, guide best practices in Looker/BI engineering, and act as the bridge between customers and Harness engineering. Your work will ensure that customers unlock the full value of Harness’ Software Engineering Insights and Cloud Cost Management analytics capabilities. About the role Own end-to-end resolution of complex BI/Looker issues for customers, including LookML modeling, dashboard optimization, and data ingestion pipelines. Act as a subject matter expert in Looker and BI engineering, advising customers on scalable data models, dashboard performance, and best practices for embedded analytics. Troubleshoot and debug SQL transformations, LookML objects, and ETL processes across diverse customer environments. Collaborate cross-functionally with Harness engineering, product, and data science to ensure customer feedback informs product evolution Lead customer onboarding and adoption efforts for Looker-powered analytics, including training sessions, office hours, and customized dashboarding workshops. Develop and share reusable best-practice templates, “blueprints,” and playbooks for in-product dashboards and KPIs. Partner with customers during escalations, providing clear technical guidance and hands-on problem resolution. Stay current with BI, Looker, and cloud data engineering trends to continually improve Harness’ customer-facing analytics experience. About you 2–5 years of hands-on experience in a BI Engineer, Looker Developer/Admin, or Customer Engineering role. Proficiency in Looker (LookML, dashboard design, performance tuning) with a strong grasp of BI principles and embedded analytics. Strong SQL skills with experience in data modeling, ETL design, and working across relational databases (PostgreSQL, MySQL, etc.). Excellent troubleshooting ability across the data stack (ETL pipelines, data transformations, dashboards). Strong communicator with the ability to explain technical concepts to non-technical stakeholders and drive customer engagement. Comfortable leading customer calls, trainings, and escalations in a professional, consultative manner. Nice-to-have: Experience with cloud platforms (AWS, GCP, Azure), scripting in Python for data manipulation, and version control (Git). Work Location Remote – United States What you will have at Harness Competitive salary Comprehensive healthcare benefits Flexible Spending Account (FSA) Flexible work schedule Employee Assistance Program (EAP) Flexible Time Off and Parental Leave Monthly, quarterly, and annual social and team building events Monthly internet reimbursement Pay transparency$121,000—$148,000 USD Harness in the news: Harness AI Tackles Software Development’s Real Bottleneck After ‘Vibe Coding’ Comes ‘Vibe Testing’ (Almost) Startup Within a Startup: Empowering Intrapreneurs for Scalable Innovation – Jyoti Bansal (Harness) Jyoti Bansal, Harness | theCUBEd Awards Eight years after selling AppDynamics to Cisco, Jyoti Bansal is pursuing an unusual merger Harness snags Split.io , as it goes all in on feature flags and experiments Exclusive: Jyoti Bansal-led Harness has raised $150 million in debt financing All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. Note on Fraudulent Recruiting/Offers We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at [email protected] . You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website ( , or you can contact your local law enforcement agency.