Senior Compliance Operations Analyst

Join Vonage and help us innovate cloud communications for businesses worldwide!Why this role matters:The Senior Carrier Operations Analyst will be working closely with the other members of the team, owning the hands-on execution of compliance obligations related to voice, messaging and number registration. You'll manage regulatory and MNO engagements, monitor industry trends and ensure operational compliance is maintained across carrier operations and the wider company.Your key responsibilities:Direct engagement with MNOs and regulators for compliance submissions and inquiries (e.g. KYC/KYB uploads, SID validations)Drive registration with regulatory authorities and certification bodies across multiple marketsMaintain and administer regulatory accounts/portals (e.g. Irish ComReg, APNF, ACMA)Respond to operational compliance requests from Sales and Carrier Relations (e.g. provide evidence of regulatory status, customer-specific documentation)Prepare and submit ongoing reports (e.g. traffic compliance, fraud monitoring, license updates)Maintain and audit compliance documentation repositories (e.g. license and registration archives)Monitor ticket queues (e.g., JIRA) for incoming compliance tasks and triage/escalate accordinglyTrack recurring regulatory activities and escalate trends or market risks to Product and LeadershipCoordinate registration of new numbers or sender IDs in carrier-specific portals within time-sensitive SLAsStay on top of STIR/SHAKEN, CLI authentication, SID protection rules and fraud regulation updatesIdentify risks or inefficiencies in operational workflows and recommend remediationWhat you'll bring5+ years experience in telecom operations, number management or carrier relationsDeep understanding of KYC/KYB, regulatory registration and telecom compliance protocolsExperience with RCS, short codes, TFNs and global messaging/voice marketsFamiliarity with industry regulations (e.g., OFCOM, ACMA, JUSA, etc.)Strong documentation and portal management skillsExperience in ticketing systems (JIRA) and collaboration tools (Confluence, Slack, etc.)Comfortable working across cross-functional teams in a regulated environmentHow you’ll benefit:Unlimited Discretionary Time OffPrivate Medical Insurance with the option to add dependents at your own costMultisport Gym MembershipEducational Assistance Reimbursement ProgramPolish Language Classes for non-native speakersLunch and Learn SessionsOpportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal developmentThree Paid Volunteer Days a YearReimbursement for the costs of prescription glassesMaternity and Paternity LeaveThere’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.Who we are:Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. Originally posted on Himalayas

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