Senior Cloud Customer Success Manager – Enterprise IT Strategy, Stakeholder Alignment & Service Optimization (Information Technology Executive 1)
Position Overview
arenaflex is a forward‑thinking leader in cloud transformation and enterprise technology services. As a public‑sector powerhouse dedicated to delivering high‑impact digital solutions, arenaflex empowers its partner agencies to achieve operational excellence, accelerate innovation, and meet the evolving needs of the citizens they serve. We are seeking an experienced, visionary Cloud Customer Success Manager to join our Office of Administration team and become the strategic bridge between arenaflex’s cloud portfolio and the diverse community of stakeholder agencies.
In this senior‑level role, you will act as the trusted advisor and champion for cloud and compute services, ensuring that every interaction drives value, removes barriers, and aligns technology initiatives with business objectives. If you thrive on building relationships, translating technical concepts into strategic outcomes, and leading cross‑functional collaboration, this is the opportunity to make a lasting impact at arenaflex.
Key Responsibilities
Strategic Liaison: Serve as the primary point of contact between arenaflex’s Cloud Services Team and agency leadership, translating agency requirements into actionable cloud solutions.
Service Advocacy: Promote arenaflex’s standard and bespoke cloud offerings, educating stakeholders on benefits, cost models, and best‑practice adoption.
Incident & Problem Management: Track, prioritize, and coordinate response to cloud‑related incidents and escalations, ensuring timely resolution and clear communication.
Process Improvement: Provide insights and recommendations that shape arenaflex’s cloud service processes, catalog enhancements, and future road‑maps.
Cross‑Functional Collaboration: Partner with Network, Unified Telecommunication, and Security Operations (NUTSO) teams, project managers, and the vendor community to deliver seamless, secure cloud experiences.
Stakeholder Enablement: Conduct workshops, webinars, and one‑on‑one briefings to empower agency staff with the knowledge and tools needed to maximize cloud investments.
Performance Monitoring: Utilize analytics and service dashboards to measure adoption, satisfaction, and ROI, reporting findings to senior leadership.
Compliance & Security Oversight: Maintain awareness of regulatory requirements and ensure all cloud services meet arenaflex’s rigorous security standards.
Continuous Learning: Stay current with emerging cloud technologies, industry trends, and best practices to advise agencies on innovative solutions.
Essential Qualifications
Minimum of ten (10) years of professional information technology experience, OR six (6) years of IT experience combined with a bachelor’s degree, OR an equivalent blend of education and experience.
Demonstrated expertise in cloud platforms (e.g., AWS, Azure, Google Cloud) and enterprise compute services.
Proven track record of managing complex stakeholder relationships and delivering customer‑centric outcomes.
Strong analytical and problem‑solving abilities, with a focus on root‑cause analysis and continuous improvement.
Excellent written and verbal communication skills, capable of translating technical details into business language for senior leaders.
Ability to work full‑time (8:00 AM – 4:30 PM, Monday‑Friday) and meet telework requirements, including a secure high‑speed internet connection and approved remote work location.
Successful completion of background investigation and compliance with Criminal Justice Information Services (CJIS) standards.
Physical ability to perform essential job functions, whether on‑site at arenaflex’s headquarters or remotely.
Preferred Qualifications & Additional Skills
Experience within a government or public‑sector environment, especially coordinating with multiple agencies.
Professional certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, or Google Cloud Professional Cloud Architect.
Project management experience (PMP, PRINCE2, or Agile credentials) to facilitate cross‑team initiatives.
Familiarity with ITIL or other service‑management frameworks.
Demonstrated ability to lead virtual teams and conduct effective remote training sessions.
Understanding of security frameworks (e.g., NIST, FedRAMP) and compliance requirements.
Core Skills & Competencies for Success
Relationship Management: Build trust, influence decisions, and maintain long‑term partnerships with agency leaders and internal teams.
Strategic Thinking: Align cloud initiatives with broader organizational goals and identify opportunities for value creation.
Technical Acumen: Deep knowledge of cloud infrastructure, virtualization, networking, and security concepts.
Communication Excellence: Articulate complex technical ideas clearly, both in writing and verbally, to non‑technical audiences.
Problem Solving: Quickly assess issues, develop mitigation plans, and drive resolutions to minimize service disruption.
Adaptability: Thrive in a fast‑changing environment, embracing new technologies and evolving stakeholder needs.
Customer‑First Mindset: Prioritize agency success and satisfaction in every interaction and decision.
Career Growth & Learning Opportunities
At arenaflex, your professional development is a top priority. As a Cloud Customer Success Manager, you will have access to:
Structured mentorship programs with senior cloud architects and executive leaders.
Funding for industry certifications and advanced coursework in cloud technologies.
Opportunities to lead high‑visibility, cross‑agency transformation projects.
Regular participation in national and international cloud conferences, webinars, and user groups.
A clear promotion pathway toward senior director or chief cloud officer roles, based on performance and impact.
Work Environment & Culture at arenaflex
arenaflex prides itself on a collaborative, inclusive, and innovative culture. Our employees benefit from:
Hybrid work model: two days per week in our modern Harrisburg‑area headquarters and three days remote, with flexibility to adjust based on operational needs.
State‑of‑the‑art technology labs where you can experiment with emerging cloud services.
Employee resource groups that celebrate diversity, support veterans, and promote work‑life balance.
A results‑oriented atmosphere that values ideas over hierarchy—your voice will be heard.
Comprehensive wellness programs, including mental‑health resources, fitness incentives, and flexible scheduling.
Compensation, Perks & Benefits
arenaflex offers a competitive compensation package designed to attract top talent:
Market‑aligned salary with periodic performance‑based adjustments.
Robust health, dental, and vision insurance options for you and your dependents.
Retirement savings plan with generous employer match.
Paid time off, holidays, and additional leave for professional development.
Telework stipend to support home‑office setup and secure internet connectivity.
Employee recognition awards, tuition reimbursement, and career‑advancement bonuses.
Application Process
We use a streamlined online application system to evaluate candidates based on the information you provide directly in the application form. To be considered, please ensure you:
Complete all required fields with detailed descriptions of your relevant experience and education.
Upload official (or unofficial) college transcripts if you are claiming educational credentials.
Submit your application by the posted closing date; late submissions will not be reviewed.
Include any required documentation that verifies compliance with background and CJIS requirements.
Resumes, cover letters, and supplemental documents are not part of the evaluation process for this role. All communications regarding your application will be sent via email—please monitor both your inbox and spam/junk folders.
Equal Opportunity & Inclusion Statement
arenaflex is an equal employment opportunity employer. We celebrate diversity and are committed to building a workforce that reflects the communities we serve. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Next Steps – Join arenaflex Today
If you are ready to drive cloud excellence, empower agencies, and shape the future of public‑sector technology, we encourage you to submit your application now. Become a pivotal part of arenaflex’s mission to deliver innovative, secure, and citizen‑focused cloud solutions.
Apply Now – Start Your Journey with arenaflex
Apply Now
arenaflex is a forward‑thinking leader in cloud transformation and enterprise technology services. As a public‑sector powerhouse dedicated to delivering high‑impact digital solutions, arenaflex empowers its partner agencies to achieve operational excellence, accelerate innovation, and meet the evolving needs of the citizens they serve. We are seeking an experienced, visionary Cloud Customer Success Manager to join our Office of Administration team and become the strategic bridge between arenaflex’s cloud portfolio and the diverse community of stakeholder agencies.
In this senior‑level role, you will act as the trusted advisor and champion for cloud and compute services, ensuring that every interaction drives value, removes barriers, and aligns technology initiatives with business objectives. If you thrive on building relationships, translating technical concepts into strategic outcomes, and leading cross‑functional collaboration, this is the opportunity to make a lasting impact at arenaflex.
Key Responsibilities
Strategic Liaison: Serve as the primary point of contact between arenaflex’s Cloud Services Team and agency leadership, translating agency requirements into actionable cloud solutions.
Service Advocacy: Promote arenaflex’s standard and bespoke cloud offerings, educating stakeholders on benefits, cost models, and best‑practice adoption.
Incident & Problem Management: Track, prioritize, and coordinate response to cloud‑related incidents and escalations, ensuring timely resolution and clear communication.
Process Improvement: Provide insights and recommendations that shape arenaflex’s cloud service processes, catalog enhancements, and future road‑maps.
Cross‑Functional Collaboration: Partner with Network, Unified Telecommunication, and Security Operations (NUTSO) teams, project managers, and the vendor community to deliver seamless, secure cloud experiences.
Stakeholder Enablement: Conduct workshops, webinars, and one‑on‑one briefings to empower agency staff with the knowledge and tools needed to maximize cloud investments.
Performance Monitoring: Utilize analytics and service dashboards to measure adoption, satisfaction, and ROI, reporting findings to senior leadership.
Compliance & Security Oversight: Maintain awareness of regulatory requirements and ensure all cloud services meet arenaflex’s rigorous security standards.
Continuous Learning: Stay current with emerging cloud technologies, industry trends, and best practices to advise agencies on innovative solutions.
Essential Qualifications
Minimum of ten (10) years of professional information technology experience, OR six (6) years of IT experience combined with a bachelor’s degree, OR an equivalent blend of education and experience.
Demonstrated expertise in cloud platforms (e.g., AWS, Azure, Google Cloud) and enterprise compute services.
Proven track record of managing complex stakeholder relationships and delivering customer‑centric outcomes.
Strong analytical and problem‑solving abilities, with a focus on root‑cause analysis and continuous improvement.
Excellent written and verbal communication skills, capable of translating technical details into business language for senior leaders.
Ability to work full‑time (8:00 AM – 4:30 PM, Monday‑Friday) and meet telework requirements, including a secure high‑speed internet connection and approved remote work location.
Successful completion of background investigation and compliance with Criminal Justice Information Services (CJIS) standards.
Physical ability to perform essential job functions, whether on‑site at arenaflex’s headquarters or remotely.
Preferred Qualifications & Additional Skills
Experience within a government or public‑sector environment, especially coordinating with multiple agencies.
Professional certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, or Google Cloud Professional Cloud Architect.
Project management experience (PMP, PRINCE2, or Agile credentials) to facilitate cross‑team initiatives.
Familiarity with ITIL or other service‑management frameworks.
Demonstrated ability to lead virtual teams and conduct effective remote training sessions.
Understanding of security frameworks (e.g., NIST, FedRAMP) and compliance requirements.
Core Skills & Competencies for Success
Relationship Management: Build trust, influence decisions, and maintain long‑term partnerships with agency leaders and internal teams.
Strategic Thinking: Align cloud initiatives with broader organizational goals and identify opportunities for value creation.
Technical Acumen: Deep knowledge of cloud infrastructure, virtualization, networking, and security concepts.
Communication Excellence: Articulate complex technical ideas clearly, both in writing and verbally, to non‑technical audiences.
Problem Solving: Quickly assess issues, develop mitigation plans, and drive resolutions to minimize service disruption.
Adaptability: Thrive in a fast‑changing environment, embracing new technologies and evolving stakeholder needs.
Customer‑First Mindset: Prioritize agency success and satisfaction in every interaction and decision.
Career Growth & Learning Opportunities
At arenaflex, your professional development is a top priority. As a Cloud Customer Success Manager, you will have access to:
Structured mentorship programs with senior cloud architects and executive leaders.
Funding for industry certifications and advanced coursework in cloud technologies.
Opportunities to lead high‑visibility, cross‑agency transformation projects.
Regular participation in national and international cloud conferences, webinars, and user groups.
A clear promotion pathway toward senior director or chief cloud officer roles, based on performance and impact.
Work Environment & Culture at arenaflex
arenaflex prides itself on a collaborative, inclusive, and innovative culture. Our employees benefit from:
Hybrid work model: two days per week in our modern Harrisburg‑area headquarters and three days remote, with flexibility to adjust based on operational needs.
State‑of‑the‑art technology labs where you can experiment with emerging cloud services.
Employee resource groups that celebrate diversity, support veterans, and promote work‑life balance.
A results‑oriented atmosphere that values ideas over hierarchy—your voice will be heard.
Comprehensive wellness programs, including mental‑health resources, fitness incentives, and flexible scheduling.
Compensation, Perks & Benefits
arenaflex offers a competitive compensation package designed to attract top talent:
Market‑aligned salary with periodic performance‑based adjustments.
Robust health, dental, and vision insurance options for you and your dependents.
Retirement savings plan with generous employer match.
Paid time off, holidays, and additional leave for professional development.
Telework stipend to support home‑office setup and secure internet connectivity.
Employee recognition awards, tuition reimbursement, and career‑advancement bonuses.
Application Process
We use a streamlined online application system to evaluate candidates based on the information you provide directly in the application form. To be considered, please ensure you:
Complete all required fields with detailed descriptions of your relevant experience and education.
Upload official (or unofficial) college transcripts if you are claiming educational credentials.
Submit your application by the posted closing date; late submissions will not be reviewed.
Include any required documentation that verifies compliance with background and CJIS requirements.
Resumes, cover letters, and supplemental documents are not part of the evaluation process for this role. All communications regarding your application will be sent via email—please monitor both your inbox and spam/junk folders.
Equal Opportunity & Inclusion Statement
arenaflex is an equal employment opportunity employer. We celebrate diversity and are committed to building a workforce that reflects the communities we serve. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Next Steps – Join arenaflex Today
If you are ready to drive cloud excellence, empower agencies, and shape the future of public‑sector technology, we encourage you to submit your application now. Become a pivotal part of arenaflex’s mission to deliver innovative, secure, and citizen‑focused cloud solutions.
Apply Now – Start Your Journey with arenaflex
Apply Now