Senior Client Success Lead, Global Enterprise Partnerships

Job Description: • Manage a select portfolio of sophisticated, enterprise-level clients across global services • Nurture and grow existing relationships with focus on retention and satisfaction • Coordinate onboarding, service delivery, and regular strategic reviews • Partner with Operations, Product, and Client Solutions teams for global service delivery • Translate client needs into operational priorities and track follow-through • Identify opportunities to expand service utilization within existing accounts • Track and report KPIs, SLAs, and client satisfaction metrics • Contribute to best practices and scalable processes for enterprise client success Requirements: • Bachelor’s degree (or equivalent) required • 6–8 years in client success, account management, or strategic relationship roles—preferably in IP enforcement, legal services, SaaS, or professional services • Demonstrated experience managing complex, enterprise-level global accounts • Strong organizational skills with the ability to operate across multiple time zones • Exceptional interpersonal and communication skills, with the ability to build trust with senior stakeholders • Strategic thinker with a client-first mindset and proven track record of driving retention and satisfaction • Experience working in a distributed, cross-functional environment • Proficiency with CRM systems and reporting tools • CTIPS Certification preferred Benefits: • flexible work environment • comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families Apply tot his job