Senior Client Service Associate (Lead Teller - 40 hours) - Memorial City / Houst
At Amegy Bank, people and culture are at the heart of everything we do. Everyone counts isn't just a phrase. It is woven into all aspects of our organization. We know that to be successful in delivering the best to our clients, we must have a diverse and inclusive team with varied cultures, backgrounds, and experiences. Join our team of caring bankers who support the growth of businesses, families, and the communities we serve. Let us help you transform your career. Amegy Bank, here you grow.
We are looking for a highly experienced and knowledgeable individual to join our team as a Senior Client Service Associate (Lead Teller) at our Memorial City Banking Center in Houston, TX. In this role, you will oversee daily teller operations, ensure excellent service delivery, and support branch leadership in achieving operational and sales goals.
This position offers significant growth opportunities within the banking industry and plays a crucial part in delivering an outstanding customer experience. If you are passionate about community involvement, teamwork, and helping others achieve their financial goals, we would love to speak with you!
Essential Functions:
Assist in mentoring and coaching. Review, monitor, and coordinate scheduling and workflow of Client Service Associates.
Open and close vault daily, control cash in vault, and distribute daily cash to Client Service Associates.
Maintain an appropriate cash supply, order currency shipments as needed, and verify money shipped to banking center.
Ensure Client Service Associates are in compliance with bank policies and procedures by observing daily work assignments.
Reconcile daily transactions, review Client Service Associates' performance, and generate required reports.
Assist Branch Service Manager and/or Branch Manager in the efficient daily operations of the banking center.
Deliver an exceptional customer experience while uncovering bank products or service needs to make appropriate referral opportunities.
Explore, identify, and maximize cross-selling of bank products based on clients' needs.
Resolve client concerns through direct personal action or referral to alternative branch or bank resources.
Adhere to the bank's security policies while maintaining confidentiality of bank records and client information.
Meet with Branch Service Manager and/or Branch Manager daily to discuss progress in reaching individual and branch goals.
Perform other duties as assigned.
Qualifications:
High school diploma or equivalent required.
At least 2 years of experience in retail banking, teller operations, and cash handling.
Previous leadership or supervisory experience in a banking or financial environment is a plus.
Meticulous attention to detail and accuracy in handling financial transactions.
Proficiency in cash handling, balancing, and banking software systems and equipment.
Excellent customer service skills with the ability to communicate effectively.
Strong leadership and problem-solving skills.
Knowledge of banking products and services a plus.
Experience in meeting or exceeding sales goals and referral targets preferred.
Adeptness in cross-selling bank products tailored to clients' specific needs.
Reliable attendance and exceptional time management skills.
Ability to work efficiently in a fast-paced environment while maintaining professionalism and efficiency.
Hours:
Monday through Friday: 8:30 AM to 5:30 PM
Saturday: 8:45 AM to 1:15 PM
This is a full-time position: 40 hours per week. Must be able to work a flexible schedule within the hours listed above.
Benefits:
At Amegy Bank, our mission is to create value for our customers, communities, employees, and shareholders. We recognize the vital role you play in our success as a team member. Our benefit plans are crafted to safeguard your health and well-being, as well as that of your family, while supporting your career growth.
Medical, Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.
Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays.
401(k) plan with company match and Profit Sharing.
Mental health benefits including coaching and therapy sessions.
Tuition Reimbursement for qualifying employees.
Employee Ambassador preferred banking products.
Competitive compensation in line with work experience.
Amegy Bank, a division of Zions Bancorporation (ZION), is listed on the S&P 500 & NASDAQ Financial 100 indices.
Apply Now
We are looking for a highly experienced and knowledgeable individual to join our team as a Senior Client Service Associate (Lead Teller) at our Memorial City Banking Center in Houston, TX. In this role, you will oversee daily teller operations, ensure excellent service delivery, and support branch leadership in achieving operational and sales goals.
This position offers significant growth opportunities within the banking industry and plays a crucial part in delivering an outstanding customer experience. If you are passionate about community involvement, teamwork, and helping others achieve their financial goals, we would love to speak with you!
Essential Functions:
Assist in mentoring and coaching. Review, monitor, and coordinate scheduling and workflow of Client Service Associates.
Open and close vault daily, control cash in vault, and distribute daily cash to Client Service Associates.
Maintain an appropriate cash supply, order currency shipments as needed, and verify money shipped to banking center.
Ensure Client Service Associates are in compliance with bank policies and procedures by observing daily work assignments.
Reconcile daily transactions, review Client Service Associates' performance, and generate required reports.
Assist Branch Service Manager and/or Branch Manager in the efficient daily operations of the banking center.
Deliver an exceptional customer experience while uncovering bank products or service needs to make appropriate referral opportunities.
Explore, identify, and maximize cross-selling of bank products based on clients' needs.
Resolve client concerns through direct personal action or referral to alternative branch or bank resources.
Adhere to the bank's security policies while maintaining confidentiality of bank records and client information.
Meet with Branch Service Manager and/or Branch Manager daily to discuss progress in reaching individual and branch goals.
Perform other duties as assigned.
Qualifications:
High school diploma or equivalent required.
At least 2 years of experience in retail banking, teller operations, and cash handling.
Previous leadership or supervisory experience in a banking or financial environment is a plus.
Meticulous attention to detail and accuracy in handling financial transactions.
Proficiency in cash handling, balancing, and banking software systems and equipment.
Excellent customer service skills with the ability to communicate effectively.
Strong leadership and problem-solving skills.
Knowledge of banking products and services a plus.
Experience in meeting or exceeding sales goals and referral targets preferred.
Adeptness in cross-selling bank products tailored to clients' specific needs.
Reliable attendance and exceptional time management skills.
Ability to work efficiently in a fast-paced environment while maintaining professionalism and efficiency.
Hours:
Monday through Friday: 8:30 AM to 5:30 PM
Saturday: 8:45 AM to 1:15 PM
This is a full-time position: 40 hours per week. Must be able to work a flexible schedule within the hours listed above.
Benefits:
At Amegy Bank, our mission is to create value for our customers, communities, employees, and shareholders. We recognize the vital role you play in our success as a team member. Our benefit plans are crafted to safeguard your health and well-being, as well as that of your family, while supporting your career growth.
Medical, Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.
Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays.
401(k) plan with company match and Profit Sharing.
Mental health benefits including coaching and therapy sessions.
Tuition Reimbursement for qualifying employees.
Employee Ambassador preferred banking products.
Competitive compensation in line with work experience.
Amegy Bank, a division of Zions Bancorporation (ZION), is listed on the S&P 500 & NASDAQ Financial 100 indices.
Apply Now