Senior Benefits Specialist Pharma (Hybrid - Tampa, FL)

About the position We are seeking a Senior Benefits Specialist - Pharma for a global pharmaceutical client. The position will support the Total Rewards Analysts. This is a key role within the Human Resources department, responsible for the administration of client's health and welfare benefits across the United States, Puerto Rico, and Canada. This position provides escalation support, which means knowledge of industry standards and compliance with federal and state regulations is essential. This is a 40-hour per-week, 4-month contract (extensions possible), 50% onsite role in Tampa, FL. This is a W2 role as a Stage 4 Solutions employee. Health benefits and 401K are offered. Responsibilities • Partner with Total Reward Analysts (Benefit Analysts) to understand process and compliance • Serve as point of contact for Tier 1 (Benefit Specialist) inquiries • Provide excellent customer service and respond to Tier 2 (Benefit Analyst) ticket/cases • Partner with internal departments to ensure accurate benefit data/deductions • Respond to vendor and carrier inquiries • Monitor and coordinate Knowledge Base Article updates • Process invoices and work with vendors and internal department to answer inquiries and solution escalations • Assist with all facets of annual enrollment and year-end processes including 1095 process • Run/provide reports and perform audits and assist with compiling data for survey completion Requirements • 5+ years benefits administration • 2+ years senior benefits administration • Experience managing third-party vendors and able to provide high level customer service for escalated cases • Subject Matter Expert level knowledge of benefit plans, ACA, HIPAA, COBRA and ERISA required • Working knowledge of FMLA, 401(k), Medicare, etc. Preferred • Experience with HRIS systems - Workday preferred • Experience with various benefit administration systems • Professional certification preferred (PHR, SHRM-CP, CEBS) • Bilingual in Spanish and English preferred • Bachelor's degree or HS diploma with equivalent experience Nice-to-haves • Working knowledge of FMLA, 401(k), Medicare, etc. • Experience with HRIS systems - Workday preferred • Professional certification preferred (PHR, SHRM-CP, CEBS) • Bilingual in Spanish and English preferred Benefits • Health benefits • 401K Apply tot his job