Senior Analyst-Dialogic Lend Treatment Marketing
You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful... to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The US Customer Growth Marketing Team, within US Commercials Services, strives to deliver marketing on behalf of the enterprise that makes American Express essential to our Card Members; specifically, responsible for driving revenue growth from existing customers through spend and lend treatments, while ensuring we retain our best customers.
Senior Analyst-Dialogic Lend Treatment Marketing will help drive performance within our Customer Value Generation channel through defining marketing strategy, offer execution/maintenance, and channel performance monitoring. This role provides significant channel management responsibilities and is a unique opportunity to drive strong business results and future business strategy through thought leadership.
The Senior Analyst will be responsible for leading cross functional meetings with partners across the enterprise. An ideal candidate will be interested in a balance of customer marketing, relationship management, user experiences, capabilities, and is able to learn and adapt quickly.
Key Responsibilities:
Flawless execution of marketing campaigns in Value Generation Phone channels
Management and ownership of all aspects of campaign set-up and execution of marketing offers in close partnership with execution teams
Define the offer strategy in partnership with product and marketing partners
Analyze the performance of marketing treatments, and make insightful recommendations to fuel innovation and growth
Collaborate and maintain strong relationships with key partners
Create simple yet effective dialogic marketing copy and user experiences for our CMs and Customer Care Professionals
Define the strategy of card treatment opportunities (for our Lending offers, Line Increase & Customer level pricing promotions) in the channel
Bring new and innovative treatments and capabilities to market
Break down complex problems into simple parts, develop creative solutions, and make recommendations to key stakeholders
Minimum Qualifications:
2+ years of relevant experience
Extreme attention to detail and accuracy with a strong sense of responsibility to themselves, colleagues, and their role
Ability to look at situations/roadblocks from different angles and articulate a clear perspective on solutions
Superior verbal and written communication skills with the ability to tailor communication style appropriately depending on the audience
Ability to build and influence internal relationships while being able to adapt to obstacles in a highly collaborative, fast paced environment
Experience implementing customer marketing strategies and ability to articulate and measure success
Strong skills within MS Excel and PowerPoint
Preferred Qualifications:
Bachelors Degree
Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, well consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the Know Your Rights poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters
Apply Now
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful... to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The US Customer Growth Marketing Team, within US Commercials Services, strives to deliver marketing on behalf of the enterprise that makes American Express essential to our Card Members; specifically, responsible for driving revenue growth from existing customers through spend and lend treatments, while ensuring we retain our best customers.
Senior Analyst-Dialogic Lend Treatment Marketing will help drive performance within our Customer Value Generation channel through defining marketing strategy, offer execution/maintenance, and channel performance monitoring. This role provides significant channel management responsibilities and is a unique opportunity to drive strong business results and future business strategy through thought leadership.
The Senior Analyst will be responsible for leading cross functional meetings with partners across the enterprise. An ideal candidate will be interested in a balance of customer marketing, relationship management, user experiences, capabilities, and is able to learn and adapt quickly.
Key Responsibilities:
Flawless execution of marketing campaigns in Value Generation Phone channels
Management and ownership of all aspects of campaign set-up and execution of marketing offers in close partnership with execution teams
Define the offer strategy in partnership with product and marketing partners
Analyze the performance of marketing treatments, and make insightful recommendations to fuel innovation and growth
Collaborate and maintain strong relationships with key partners
Create simple yet effective dialogic marketing copy and user experiences for our CMs and Customer Care Professionals
Define the strategy of card treatment opportunities (for our Lending offers, Line Increase & Customer level pricing promotions) in the channel
Bring new and innovative treatments and capabilities to market
Break down complex problems into simple parts, develop creative solutions, and make recommendations to key stakeholders
Minimum Qualifications:
2+ years of relevant experience
Extreme attention to detail and accuracy with a strong sense of responsibility to themselves, colleagues, and their role
Ability to look at situations/roadblocks from different angles and articulate a clear perspective on solutions
Superior verbal and written communication skills with the ability to tailor communication style appropriately depending on the audience
Ability to build and influence internal relationships while being able to adapt to obstacles in a highly collaborative, fast paced environment
Experience implementing customer marketing strategies and ability to articulate and measure success
Strong skills within MS Excel and PowerPoint
Preferred Qualifications:
Bachelors Degree
Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, well consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the Know Your Rights poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters
Apply Now