Senior Analyst, Consumer Insights job at Panera Bread in Boston, MA
Title:Sr. Analyst, Consumer Insights
Location: Newton Support Center
Job type: Hybrid
Time Type: Full Time
Job id: JR0044863
Job Description:
Sr. Analyst, Consumer Insights
Job Purpose
This role will be the customer insights support for innovation, product experience and sensory testing at Panera. The person will work across key internal teams to understand product performance, help identify and size opportunities, and support the development and optimization of products for the company. Strong communication and collaboration skills will help ensure success in this role.
Location: Boston, MA (hybrid)
Duties & Responsibilities:
The primary responsibilities of this job include, but are not limited to:
Facilitate research for sensory testing for Panera Bread:
Engaging within Panera departments to plan, manage, and execute ongoing testing of different recipes, ingredients, and future developments
Designing and programming customer surveys
Managing the front-of-house sensory testing program including welcome, sign-in, survey troubleshooting, and food service
Supporting and maintaining sensory testing equipment and documents
Analyzing and presenting results to internal stakeholders, vendors, and suppliers
Maintaining a historical database and benchmarking system of sensory test results
Conducting focus groups with sensory participants
Developing recommendations for future sensory improvements
Other sensory related needs as defined by the business
Assisting in Research & Insights Projects
Support the development of design, fieldwork, analysis and reporting for research projects to answer key business questions. This will include particular focus on
Design: Work with business partners across the Panera organization to identify business issues and opportunities, translate these into research objectives, and recommend appropriate research solutions to act against them
Results: think and interrogate the data/results in order to provide a cohesive, strong, impactful story that answers the business partners key questions that are tangible and action oriented
Develop strong working relationships with key stakeholders across the business, effectively to be considered part of their team and a go-to expert
Provide an informed and objective perspective as a subject matter expert to day-to-day business requests for consumer insights, effectively becoming the objective “voice of the consumer”
Strong working relationship with our core trusted vendors
Maintain and update research library to provide relevant and timely analysis, informed by previous learnings
Qualifications (Education & Experience):
Prior Experience
4-5 years of prior job-related experience required
Food and/or sensory testing knowledge and/or experience would be highly regarded
Experience with both qualitative and quantitative methodologies, including
Product development and innovation such as concept screening, sensory or product testing
Segmentation, market structure and other strategic consumer analyses e.g., drivers for growth
Market research project support or management, including data analysis, interpretation, survey design and implementation, and report writing. This is a DIY environment.
Experience working in a fast paced, deadline-driven environment
Knowledge, Skills and Abilities
Ability to present analytical material in a concise and compelling manner
Ability to work independently with support from manager
Skill in data analysis, preferred experience in statistical and competitive evaluation and synthesis
Working knowledge of syndicated store and/or panel data (such as from IRI, Crest or Nielsen)
Proficiency with basic computer skills (e.g., Word, Excel, PowerPoint, etc.)
Proven project management and organizational skills
Strong organizational and time management skills
Strong writing and presentation skills
Education
BA/BS in business, market research, statistics, food science or other related field
MBA a plus
Food service industry experience a plus
Working Conditions
Required travel – up to 15-25%
Competitive Pay $104,942 to $146,918 annually.
The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Newton Support Center
Apply Now
Apply Now
Location: Newton Support Center
Job type: Hybrid
Time Type: Full Time
Job id: JR0044863
Job Description:
Sr. Analyst, Consumer Insights
Job Purpose
This role will be the customer insights support for innovation, product experience and sensory testing at Panera. The person will work across key internal teams to understand product performance, help identify and size opportunities, and support the development and optimization of products for the company. Strong communication and collaboration skills will help ensure success in this role.
Location: Boston, MA (hybrid)
Duties & Responsibilities:
The primary responsibilities of this job include, but are not limited to:
Facilitate research for sensory testing for Panera Bread:
Engaging within Panera departments to plan, manage, and execute ongoing testing of different recipes, ingredients, and future developments
Designing and programming customer surveys
Managing the front-of-house sensory testing program including welcome, sign-in, survey troubleshooting, and food service
Supporting and maintaining sensory testing equipment and documents
Analyzing and presenting results to internal stakeholders, vendors, and suppliers
Maintaining a historical database and benchmarking system of sensory test results
Conducting focus groups with sensory participants
Developing recommendations for future sensory improvements
Other sensory related needs as defined by the business
Assisting in Research & Insights Projects
Support the development of design, fieldwork, analysis and reporting for research projects to answer key business questions. This will include particular focus on
Design: Work with business partners across the Panera organization to identify business issues and opportunities, translate these into research objectives, and recommend appropriate research solutions to act against them
Results: think and interrogate the data/results in order to provide a cohesive, strong, impactful story that answers the business partners key questions that are tangible and action oriented
Develop strong working relationships with key stakeholders across the business, effectively to be considered part of their team and a go-to expert
Provide an informed and objective perspective as a subject matter expert to day-to-day business requests for consumer insights, effectively becoming the objective “voice of the consumer”
Strong working relationship with our core trusted vendors
Maintain and update research library to provide relevant and timely analysis, informed by previous learnings
Qualifications (Education & Experience):
Prior Experience
4-5 years of prior job-related experience required
Food and/or sensory testing knowledge and/or experience would be highly regarded
Experience with both qualitative and quantitative methodologies, including
Product development and innovation such as concept screening, sensory or product testing
Segmentation, market structure and other strategic consumer analyses e.g., drivers for growth
Market research project support or management, including data analysis, interpretation, survey design and implementation, and report writing. This is a DIY environment.
Experience working in a fast paced, deadline-driven environment
Knowledge, Skills and Abilities
Ability to present analytical material in a concise and compelling manner
Ability to work independently with support from manager
Skill in data analysis, preferred experience in statistical and competitive evaluation and synthesis
Working knowledge of syndicated store and/or panel data (such as from IRI, Crest or Nielsen)
Proficiency with basic computer skills (e.g., Word, Excel, PowerPoint, etc.)
Proven project management and organizational skills
Strong organizational and time management skills
Strong writing and presentation skills
Education
BA/BS in business, market research, statistics, food science or other related field
MBA a plus
Food service industry experience a plus
Working Conditions
Required travel – up to 15-25%
Competitive Pay $104,942 to $146,918 annually.
The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Newton Support Center
Apply Now
Apply Now