Senior Analyst - Account Services
About the position The Senior Analyst - Account Services at Verizon is responsible for managing key State and Local Government client projects, ensuring successful outcomes on large-scale network implementations. This role involves coordinating cross-functional teams, crafting detailed project plans, and maintaining communication with customers and management to drive service excellence and meet project objectives. Responsibilities • Serve as the primary project management contact for key State and Local Government clients. • Support high visibility strategic project and service implementation. • Forge cross-functional partnerships to facilitate project completion. • Craft detailed project plans and present business updates. • Provide ongoing status and action reporting to stakeholders. • Identify global resource requirements and coordinate team efforts. • Plan and anticipate issues, adjusting strategies to meet objectives. • Develop, review, and continuously improve project processes. • Drive project timelines and keep team members on track. • Scope and develop project plans for complex projects, including resource, time, and budget estimates. • Provide support to resolve complex issues and problems. • Govern intermediate projects or programs to ensure customer satisfaction. • Coordinate the transition of programs from development to implementation. • Implement recommendations for successful project completion. Requirements • Bachelor's degree or four or more years of work experience. • Three or more years of relevant work experience in project management. • Experience managing complex projects with multiple work streams and stakeholders. • Demonstrated vendor management experience. • Strong communication skills, both verbal and written. • Experience dealing with key customers at both frontline and management levels. • Proficiency in Microsoft Office applications (Excel, PowerPoint, Project, etc.). • Ability to motivate and influence teams to achieve outcomes. • Demonstrated flexibility in handling various situations. Nice-to-haves • A degree in project management or related field. • Experience working with Federal customers at various levels. • Strong familiarity with Verizon tools, processes, and products. • PMP Certification. • Exceptional organizational and time management skills. Benefits • Health and wellness benefits • Short term incentives • 401(k) Savings Plan • Stock incentive programs • Paid time off • Parental leave • Adoption assistance • Tuition assistance • Other incentives Apply tot his job