Senior Technical Account Manager, Microsegmentation - Mumbai

Are you excited to work with innovative security products? Do you enjoy working with innovative solutions and helping enterprise customers to achieve their desired outcomes? Join Akamai's Enterprise Security Group and work with Guardicore! Akamai Guardicore is changing how organizations protect their data centers and clouds from advanced threats. Our team boasts some of the most talented and experienced cybersecurity and data center experts in the field. We're always looking for new people to inspire us and make us better. Partner with the best The Technical Account Manager role involves leveraging technical expertise to optimize Guardicore platform value through micro-segmentation, ZTNA, and DNS Firewall solutions. As a Senior Technical Account Manager, Microsegmentation, you will be responsible for: Serving as the dedicated technical resource, assisting the customer with optimal platform configuration and use case strategy to drive maximum value Aggregating technical challenges and collaborating with Guardicore's services and support teams to ensure speedy resolution Building a complete picture and success plan of a customer's environment, processes, and deployment characteristics Becoming the internal champion and voice of the customer, liaising with product, support, services, and other teams for long-term success Maintaining operational excellence, managing to key KPIs including Net and Gross Retention, NPS, and Customer Health Working remotely with our customers, with the ability to travel on-site when required Do what you love To be successful in this role you will: Have 7+ years of relevant experience in Enterprise Networking, CyberSecurity, or DevOps, in a customer-facing role Demonstrate a working knowledge of networking protocols, firewalls, and basic cybersecurity principles Have troubleshooting and deployment experience with Windows and Linux environments, and building solutions with basic scripting and API (i.e., Python, REST) Have proven experience in developing productive relationships with multiple levels in an organization, from CISO to Engineers Demonstrate communication and presentation skills with passion and excitement for learning, business communication and embracing new technologies Possess CISSP/ CCSP/ CISM/ CEH/ CCIE Security or any of the following from GIAC (GCIA/ GCIH/ GCED/ GMON) Work in a way that works for you FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply. Learn what makes Akamai a great place to work Connect with us on social and see what life at Akamai is like! We power and protect life online, by solving the toughest challenges, together. At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here. Working for you At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life: Your health Your finances Your family Your time at work Your time pursuing other endeavors Our benefit plan options are designed to meet your individual needs and budget, both today and in the future. About us Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away. Join us Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!